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Top Rated
385 Ratings

Accruent EMS Software

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Top Rated
385 Ratings
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Score 8.9 out of 100
64 Ratings
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Score 8 out of 100

Likelihood to Recommend

Accruent EMS Software

I use Accruent EMS to reserve rooms for meetings using 30+ conference rooms and 16 Zoom accounts. EMS is incredibly helpful to not allow double booking in conference rooms. I use the book for particularly busy days to get the full picture of what our conference room usage looks like. It helps to make decisions on where certainly meetings should be booked. Having the room count feature on the book is very helpful to my EMS users who aren't as familiar with the conference rooms as I am, so that they know how many people can fit in each conference room to help make the best decision on where to put a meeting.Sometimes Accruent EMS can be less appropriate to run reports. It can be difficult to get a report on exactly what I'm looking for w/o being able to specify exactly what I'm looking for. The browser feature is helpful, but still does not allow to get more specific.
Betsy Wilhelm | TrustRadius Reviewer

Splash Event Marketing Platform

Compared to platforms like Eventbrite, I have a hard time recommending Splash to anyone and think if we weren't forced into using it because of our involvement with Hubspot User Groups, we would not be using it.I think if the usability and other bugs could be improved along with support, then Splash could be great for small to mid-sized businesses that occasionally run events that they need 1) hosted all in one place and 2) consistent, custom branding. Or if you're running small events where you simply need a custom designed sign-up page, a reminder email and a check-in app, Splash could work for you. While they're not transparent about their business pricing, I'd have to see that before deciding whether it is truly worth it for this purpose.
Amber Callan | TrustRadius Reviewer

Pros

Accruent EMS Software

  • Accruent EMS is very easy to use. It has a straight forward approach to entering information, making us very time efficient.
  • It has a great ability to create personalized reporting to focus on specific needs requested by our client.
  • We utilize the API to work with digital signage on our account. This has been a very helpful feature for our team.
Brandon Burritt | TrustRadius Reviewer

Splash Event Marketing Platform

  • Branded Templates: With the Pro account, Splash takes your brand guidelines, fonts, logos, colors and creates customized event templates for your most frequent types of events making it easy to create new events that align with the experience of your brand.
  • Customer Service: Any time I have a problem, my Account Manager (Matt!) always has a solution. Whether it be a glitch in the page, an integration problem, or suggesting new ways to use the system. I'm never left stranded, which when you work in eight time zones, matters.
  • Ease of Backend Use: I've used other start-up event management softwares which are painful to use on the back end, buggy, and not intuitive for a non-coder. Splash is extremely easy to use and customize, which makes working with the system enjoyable.
  • Low Ticketing Fees: One of the main reasons we decided to upgrade to the Pro account is because we were hosting more ticketed events. As a non-profit, ticketing fees make a difference to our donations. Not only did Splash provide the other benefits mentioned above, they were the most competitive on credit card fees and integrated into our donation software system.
Carla Culos | TrustRadius Reviewer

Cons

Accruent EMS Software

  • Making background changes is easier for me (IT person), but may not be for a regular user.
  • HIGHLY recommend the purchaser read the administrative paperwork. I did and tried to load and configure it myself and actually did most of it correctly. However, I would recommend having an EMS technician show you, then you do it. That allowed me to learn the back-end really well so I could make changes throughout the years.
  • Two-step process to add a user to really use it. After they try to use it, they need to alert me to do the second step to complete their user profile.
Kathleen Young | TrustRadius Reviewer

Splash Event Marketing Platform

  • When designing a landing page for an event, the functionality of the layout page is quite finicky. I would love to see the ability to add features to certain text boxes become more fluid.
  • The formatting across the layout page is not always consistent, specifically text sizing.
  • I had an issue with an account, and the support team took an extremely long time (2+ months) to produce a remedy for the issue I was experiencing.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Accruent EMS Software

Accruent EMS Software 8.3
Based on 31 answers
I am frustrated with the customer service when calling for EMS support. When prompted to leave a message I never get a call back, and furthermore, not only do I have to leave a message, but I have to send an email to make sure someone knows to call me back. This method is unacceptable and I am currently seeking a new software.
Peggy Riann Aud | TrustRadius Reviewer

Splash Event Marketing Platform

No score
No answers yet
No answers on this topic

Usability

Accruent EMS Software

Accruent EMS Software 7.3
Based on 16 answers
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Brian Pollitt | TrustRadius Reviewer

Splash Event Marketing Platform

No score
No answers yet
No answers on this topic

Reliability and Availability

Accruent EMS Software

Accruent EMS Software 4.2
Based on 4 answers
The version of EMS that is used in our organization is desktop based. We rarely have any issues with application errors or down time. As far as reliability, it is top notch! Our organization has been extremely pleased that no data has been lost due to an application error or crash
Trish Lofton | TrustRadius Reviewer

Splash Event Marketing Platform

No score
No answers yet
No answers on this topic

Performance

Accruent EMS Software

Accruent EMS Software 6.9
Based on 6 answers
when looking at large reservations from say a year or two ago it does take a long to time for them to be loaded up but that may be because of the server and the way the software archives the info. that also goes along with running reports of old data that may of been archived that takes a long time to get
Bartholomew Kallgren | TrustRadius Reviewer

Splash Event Marketing Platform

No score
No answers yet
No answers on this topic

Support Rating

Accruent EMS Software

Accruent EMS Software 7.3
Based on 30 answers
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues.Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
Dana Mims | TrustRadius Reviewer

Splash Event Marketing Platform

Splash Event Marketing Platform 6.1
Based on 5 answers
We love working with our account manager and priority support to answer questions efficiently and speedily. Our account manager works with us on larger and bigger picture initiatives for our instance, where the priority support is always there when you're stuck with a feature or setup, it's been great to share this resource with our global network of hosts internal and external to the company.
Caitlin Teed | TrustRadius Reviewer

In-Person Training

Accruent EMS Software

Accruent EMS Software 6.6
Based on 2 answers
The training wasn't too bad, again it was about 15 years ago and one person came to campus and trained a number of us in one of the computer labs.
Peggy Riann Aud | TrustRadius Reviewer

Splash Event Marketing Platform

No score
No answers yet
No answers on this topic

Online Training

Accruent EMS Software

Accruent EMS Software 5.2
Based on 2 answers
nothing is as good as someone in person walking you through it but it was a helpful resource when needing to find out how to do something
Bartholomew Kallgren | TrustRadius Reviewer

Splash Event Marketing Platform

No score
No answers yet
No answers on this topic

Implementation Rating

Accruent EMS Software

Accruent EMS Software 7.4
Based on 40 answers
I was not at my institution for implementation. I will say that a challenge we currently have that was not ever resolved from implementation was authentication with our university’s universal login system
Shalom Murphy | TrustRadius Reviewer

Splash Event Marketing Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Accruent EMS Software

At my past institution, I started when 25Live was being introduced to the campus. Even though the scheduling software was easier (visually) to navigate, I find EMS has more potential - billing, requests, analytics, etc. I think EMS has the capability to do a lot - but it just takes time to figure out how to set up the framework
Stephen Tucci | TrustRadius Reviewer

Splash Event Marketing Platform

[We selected Splash based on] Looks and functionality. It's the best of both worlds. Every other tool we found was good at one but not the other. I hope Splash stays on the path it's on as it really makes all the right improvements to be such a powerhouse tool.
Anonymous | TrustRadius Reviewer

Scalability

Accruent EMS Software

Accruent EMS Software 8.0
Based on 160 answers
EMS handles all of our needs very well. Even with a growing staff and growing resources and services, we're still able to work well within EMS capability. For example, while we have a limited amount of rooms, we have growing amount of items that are listed as "rooms" such as group tours and pre-set lunch reservations. We are constantly adding new resources and there is no danger of outgrowing EMS.
Allegra Pierce | TrustRadius Reviewer

Splash Event Marketing Platform

No score
No answers yet
No answers on this topic

Return on Investment

Accruent EMS Software

  • The most noticeable improvements in our usage of EMS is our ability to process requests more efficiently using a standardized form that has a professional presentation. Before we began using EMS, we processed our parking requests by simply typing an email with a few details. Pricing was jumbled in with the wording and clients often did not read the fine print. EMS has definitely made an impact with projecting a professional image to our clients when they receive confirmations and invoices.
Kendra Eslinger | TrustRadius Reviewer

Splash Event Marketing Platform

  • It helps me manage a number of events that I would not otherwise be able to make invitations for, manage rsvps, and do check ins. We used a more expensive product previously but it had fewer features so this is definitely an upgrade.
  • Using Splash saves me time from needing to follow up with guests. I also love the "send later" feature for email.
  • The support staff make this product super valuable as I am able to accomplish more with their help.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Accruent EMS Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Accruent EMS Software Editions & Modules

Additional Pricing Details

Splash Event Marketing Platform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Splash Event Marketing Platform Editions & Modules

Edition
Free: For Personal Use and Occasional Small Business Events$0
Basic: For Individuals and Small Teams$9,5002
Pro: For More Design and Access Control$19,5002
Enterprise: For Solutions and Workflows at ScaleLet's Talk
  1. per year
Additional Pricing Details
To understand more about what features are included in each Splash plan, head over to our website for a full breakdown: https://splashthat.com/pricing

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