Likelihood to Recommend
Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
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Large organizations can really take advantage of their ability to create playlists, schedules, and zones for digital signs. So if you have a lot of digital content you want to display across many screens it is really well suited. Even small organizations, like us, can really benefit! Their pricing plans are flexible and they're willing to work with you to strike a deal. Whether that means extending a contact out longer than usual or dropping some features you don't necessarily need, their sales team is great.
Read full review Pros It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers. It is simple to add or remove conference rooms and provide details of the conference rooms. I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them. Read full review Creating content-rich digital signage: the abilities of this software are far beyond that I've seen with other options. Providing excellent online tutorials and demos - you can also for more help whenever you need it! Hardware flexibility: you can run their software from almost any standalone device. We chose Asus ChromeBoxes. Read full review Cons Incredible complexity on the back end. While its highly configurable nature lends to flexibility, it also makes it a challenge to manage. Support has not been as quick as we'd like when we've needed to reach out. Most likely due to the company recently changing hands, we had real trouble with their billing department attempting to double charge us for our services, and sorting it out took 6 months of back and forth. Read full review One major flaw can be the installation of their software on various applications. The documentation they had was good but didn't always work, at least in our case on Google Chromeboxes but they helped to resolve any issues. Support case creation to resolution time span occasionally can take longer than we'd like. Read full review Likelihood to Renew
Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
Read full review Usability
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Read full review Reliability and Availability
Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
Read full review Performance
The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
Read full review Support Rating
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
Read full review In-Person Training
we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
Read full review Online Training
It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
Read full review Implementation Rating
I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
Read full review Alternatives Considered
[Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
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We actually didn't test very many other signage companies, we really liked Xhibit and the pricing fit our budget for what we needed! We left
because the software felt old and clunky and the functionality just wasn't there. We wanted to upgrade, not just pay more money for an added software package on top of something we already we're in love with.
Read full review Scalability
We purchased the client, web version, and Outlook plug-in. I'll be honest, we haven't pushed the email part, but I did test it and liked it. After the old program we placed, I have simply been gun-shy about implementing another email plug-in. However, the client for the super users to get department alerts, etc. and the web version for all users to create reservations has been fabulous and easy to use and understand.
Read full review Return on Investment The most noticeable improvements in our usage of EMS is our ability to process requests more efficiently using a standardized form that has a professional presentation. Before we began using EMS, we processed our parking requests by simply typing an email with a few details. Pricing was jumbled in with the wording and clients often did not read the fine print. EMS has definitely made an impact with projecting a professional image to our clients when they receive confirmations and invoices. Read full review Corporate culture - having digital signs really brings any organization's first impression up a notch. Our employees love the personal touch with birthday messages and weather reports on our digital signs! Read full review