Accruent EMS vs. Zoho Bookings

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Accruent EMS
Score 8.4 out of 10
N/A
EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.N/A
Zoho Bookings
Score 8.8 out of 10
N/A
Zoho Bookings is a calendar syncing and appointment booking app for consultants, firms, and small business.
$6
per user
Pricing
Accruent EMSZoho Bookings
Editions & Modules
No answers on this topic
Free
0 (1 staff included)
per staff per month
Basic
$6 per month when billed annually.
per user
Premium
$9 per month when billed annually.
per staff
Offerings
Pricing Offerings
Accruent EMSZoho Bookings
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequired$6 per user per month when billed annually
Additional Details
More Pricing Information
Best Alternatives
Accruent EMSZoho Bookings
Small Businesses
Zoho Bookings
Zoho Bookings
Score 8.8 out of 10
vCita
vCita
Score 9.7 out of 10
Medium-sized Companies

No answers on this topic

Chili Piper
Chili Piper
Score 8.7 out of 10
Enterprises

No answers on this topic

Zoom
Zoom
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Accruent EMSZoho Bookings
Likelihood to Recommend
9.3
(174 ratings)
9.9
(3 ratings)
Likelihood to Renew
8.9
(31 ratings)
9.0
(1 ratings)
Usability
8.9
(16 ratings)
-
(0 ratings)
Availability
9.1
(3 ratings)
-
(0 ratings)
Performance
3.6
(4 ratings)
-
(0 ratings)
Support Rating
5.5
(16 ratings)
6.0
(1 ratings)
In-Person Training
6.5
(2 ratings)
-
(0 ratings)
Online Training
7.3
(3 ratings)
-
(0 ratings)
Implementation Rating
8.1
(14 ratings)
-
(0 ratings)
Configurability
8.0
(166 ratings)
-
(0 ratings)
Ease of integration
1.0
(3 ratings)
-
(0 ratings)
Product Scalability
8.0
(160 ratings)
-
(0 ratings)
Vendor post-sale
5.4
(2 ratings)
-
(0 ratings)
Vendor pre-sale
6.1
(2 ratings)
-
(0 ratings)
User Testimonials
Accruent EMSZoho Bookings
Likelihood to Recommend
Accruent
Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
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Zoho
I've tried some of the other online booking services and while there were good, they didn't have all of the features that Zoho Bookings does and since I'm already a Zoho One subscriber, it doesn't cost me anything more. I think virtually any type of business can use Bookings as it's not geared to a specific industry but can be customized for use in any type of industry. I would love to see salons use it as I think it can be truly a way for them to better book clients than using a paper calendar which I see many using. I also think massage therapists would also benefit but using Bookings. If you are a solopreneur or have a sales team, there's no way you can't benefit by using Bookings for your phone appointments, Zoom/Video meetings, or in-person meetings. There is also a resource function which allows you to block out conference rooms and other resources.
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Pros
Accruent
  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
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Zoho
  • Global booking with automated time zone adjustments
  • Booking payment management
  • Synchronizing to Calendar
  • Integrating with CRM
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Cons
Accruent
  • Incredible complexity on the back end. While its highly configurable nature lends to flexibility, it also makes it a challenge to manage.
  • Support has not been as quick as we'd like when we've needed to reach out.
  • Most likely due to the company recently changing hands, we had real trouble with their billing department attempting to double charge us for our services, and sorting it out took 6 months of back and forth.
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Zoho
  • Customization.
  • Custom workflow automation.
  • Robustness of features.
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Likelihood to Renew
Accruent
Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
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Zoho
It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.
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Usability
Accruent
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
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Zoho
No answers on this topic
Reliability and Availability
Accruent
Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
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Zoho
No answers on this topic
Performance
Accruent
The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
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Zoho
No answers on this topic
Support Rating
Accruent
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
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Zoho
A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall
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In-Person Training
Accruent
we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
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Zoho
No answers on this topic
Online Training
Accruent
It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
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Zoho
No answers on this topic
Implementation Rating
Accruent
I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
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Zoho
No answers on this topic
Alternatives Considered
Accruent
[Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
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Zoho
I found the integration with the two above is great if you're a Google Calendar user which we are not. While with Zoho Calendar we can have two way integration with Google Calendar there wasn't a need to do so. With Zoho Bookings which also integrates with Google Calendar we didn't have to worry about that as the integration with our Zoho Calendar was virtually automatic. There was also the cost consideration as the two above have a free version it was limited and didn't have all the bells and whistles we needed. Zoho Bookings provide us with everything from a single sign-on web browser and mobile app
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Scalability
Accruent
We purchased the client, web version, and Outlook plug-in. I'll be honest, we haven't pushed the email part, but I did test it and liked it. After the old program we placed, I have simply been gun-shy about implementing another email plug-in. However, the client for the super users to get department alerts, etc. and the web version for all users to create reservations has been fabulous and easy to use and understand.
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Zoho
No answers on this topic
Return on Investment
Accruent
  • The most noticeable improvements in our usage of EMS is our ability to process requests more efficiently using a standardized form that has a professional presentation. Before we began using EMS, we processed our parking requests by simply typing an email with a few details. Pricing was jumbled in with the wording and clients often did not read the fine print. EMS has definitely made an impact with projecting a professional image to our clients when they receive confirmations and invoices.
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Zoho
  • Organizational efficiency improved by 33%
  • Conversion rate from bookings improved
  • Increase in booking numbers
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ScreenShots