What users are saying about
400 Ratings
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Score 8.8 out of 100
20 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Accruent EMS Software is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Zoho Bookings is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

9.2

Accruent EMS Software

92%
175 Ratings
8.8

Zoho Bookings

88%
4 Ratings

Likelihood to Renew

8.9

Accruent EMS Software

89%
31 Ratings
9.0

Zoho Bookings

90%
1 Rating

Usability

8.9

Accruent EMS Software

89%
16 Ratings

Zoho Bookings

N/A
0 Ratings

Availability

9.1

Accruent EMS Software

91%
5 Ratings

Zoho Bookings

N/A
0 Ratings

Performance

3.7

Accruent EMS Software

37%
7 Ratings

Zoho Bookings

N/A
0 Ratings

Support Rating

6.1

Accruent EMS Software

61%
31 Ratings
6.0

Zoho Bookings

60%
1 Rating

In-Person Training

6.5

Accruent EMS Software

65%
2 Ratings

Zoho Bookings

N/A
0 Ratings

Online Training

7.3

Accruent EMS Software

73%
3 Ratings

Zoho Bookings

N/A
0 Ratings

Implementation Rating

7.8

Accruent EMS Software

78%
40 Ratings

Zoho Bookings

N/A
0 Ratings

Configurability

8.0

Accruent EMS Software

80%
167 Ratings

Zoho Bookings

N/A
0 Ratings

Ease of integration

1.0

Accruent EMS Software

10%
3 Ratings

Zoho Bookings

N/A
0 Ratings

Product Scalability

8.0

Accruent EMS Software

80%
161 Ratings

Zoho Bookings

N/A
0 Ratings

Vendor post-sale

5.4

Accruent EMS Software

54%
2 Ratings

Zoho Bookings

N/A
0 Ratings

Vendor pre-sale

6.1

Accruent EMS Software

61%
2 Ratings

Zoho Bookings

N/A
0 Ratings

Likelihood to Recommend

Accruent

Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
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Zoho Corporation

Honestly, Zoho bookings are a must to use for everyone looking to manage appointments and collect payments. The tool is simple, and the team provides a demo, after which you can start using the tool right away. I feel the best-suited scenario in which you can use Zoho Bookings is scheduling job interviews. Unlike traditional tools, Zoho provides a really useful set of features to manage the booking. However, If you need to operate it from a mobile or looking for an elegant little layout, you might want to give other tools a try.
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Pros

Accruent

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
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Zoho Corporation

  • Online booking without hands on involvement by our team
  • Security of publishing a link for free consultations
  • Automated two-way syncing with our calendar
  • Ease of use both for us as well as our clients
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Cons

Accruent

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
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Zoho Corporation

  • Remove Zoho Branding in Basic Plan
  • Provide Reports on revenue in all plans
  • Remove the expiry date for Zoho Wallet credits
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Pricing Details

Accruent EMS Software

Starting Price

Editions & Modules

Accruent EMS Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Zoho Bookings

    Starting Price

    $0 per user

    Editions & Modules

    Zoho Bookings editions and modules pricing
    EditionModules
    Basic$6 per month when billed annually.1
    Premium$9 per month when billed annually.2
    Free0 (1 staff included)3

    Footnotes

    1. per user
    2. per staff
    3. per staff per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $ 6

    Additional Details

    Likelihood to Renew

    Accruent

    Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
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    Zoho Corporation

    It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.
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    Usability

    Accruent

    Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
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    Zoho Corporation

    No answers on this topic

    Reliability and Availability

    Accruent

    Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
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    Zoho Corporation

    No answers on this topic

    Performance

    Accruent

    The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
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    Zoho Corporation

    No answers on this topic

    Support Rating

    Accruent

    Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
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    Zoho Corporation

    A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall
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    In-Person Training

    Accruent

    we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
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    Zoho Corporation

    No answers on this topic

    Online Training

    Accruent

    It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
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    Zoho Corporation

    No answers on this topic

    Implementation Rating

    Accruent

    I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
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    Zoho Corporation

    No answers on this topic

    Alternatives Considered

    Accruent

    [Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
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    Zoho Corporation

    Zoho Bookings is focused on appointments with lots of advanced features, Zoho bookings is the next-gen tool that obviously needs a lot of improvements to make it usable on a B2C basis. But we only had appointment requirements for Job Interviews and B2B businesses; it worked out fine for us. If it were B2C, I would've chosen Zoom.
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    Scalability

    Accruent

    Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
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    Zoho Corporation

    No answers on this topic

    Return on Investment

    Accruent

    • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
    • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
    • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
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    Zoho Corporation

    • It would be hard to estimate the time savings it has provided but I'd easily say 1 hour a week
    • Our clients and potential clients love it as they can schedule with us 24/7
    • If anyone emails about setting up an appointment, I simply reply back with a link and they do the work
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