Accruent Vx Suite vs. Kickserv

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Accruent Vx Suite
Score 7.3 out of 10
N/A
Integrated facility management solutions to support facility, asset, field service, energy and refrigerant management. And vx Observe IoT remote monitoring helps to maximize energy efficiencies over time.N/A
Kickserv
Score 9.3 out of 10
N/A
Kickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.
$79
per month
Pricing
Accruent Vx SuiteKickserv
Editions & Modules
No answers on this topic
Starter
$79
per month
Business
$159
per month
Premium
$239
per month
Solo
Free
Offerings
Pricing Offerings
Accruent Vx SuiteKickserv
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Accruent Vx SuiteKickserv
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Accruent Vx SuiteKickserv
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
Method:CRM
Method:CRM
Score 7.5 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.7 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Accruent Vx SuiteKickserv
Likelihood to Recommend
-
(0 ratings)
10.0
(10 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Accruent Vx SuiteKickserv
Likelihood to Recommend
Accruent
No answers on this topic
Kickserv
We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
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Pros
Accruent
No answers on this topic
Kickserv
  • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
  • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
  • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
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Cons
Accruent
No answers on this topic
Kickserv
  • Integration with email marketing
  • Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
  • More ability to customize templates (like adding additional artwork, pictures)
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Likelihood to Renew
Accruent
No answers on this topic
Kickserv
It's perfect for our company. We rely on it. Tech support is great. We're very happy.
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Usability
Accruent
No answers on this topic
Kickserv
It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.
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Support Rating
Accruent
No answers on this topic
Kickserv
Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.
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Alternatives Considered
Accruent
No answers on this topic
Kickserv
Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.
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Return on Investment
Accruent
No answers on this topic
Kickserv
  • We are essentially paper free. No paper work orders.
  • We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer.
  • Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture.
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ScreenShots