What users are saying about

AceProject

6 Ratings

ConnectWise Manage<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

203 Ratings

AceProject

6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.5 out of 101

ConnectWise Manage<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

203 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

AceProject

It is well suited if you have a specific work force or are working in a production or an assembly line style environment. It is also well suited if you have small teams that have to get out a certain amount of product in set periods of time. AceProjects is great for monitoring how long each individual spent on their specific task and subsequently how long the team took to complete their work.
Kyle Culpepper profile photo

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway profile photo

Feature Rating Comparison

Project Management

AceProject
3.2
ConnectWise Manage
Task Management
AceProject
5.0
ConnectWise Manage
Resource Management
AceProject
6.0
ConnectWise Manage
Gantt Charts
AceProject
3.0
ConnectWise Manage
Scheduling
AceProject
4.0
ConnectWise Manage
Workflow Automation
AceProject
1.0
ConnectWise Manage
Team Collaboration
AceProject
5.0
ConnectWise Manage
Support for Agile Methodology
AceProject
1.0
ConnectWise Manage
Support for Waterfall Methodology
AceProject
1.0
ConnectWise Manage
Document Management
AceProject
1.0
ConnectWise Manage
Email integration
AceProject
2.0
ConnectWise Manage
Mobile Access
AceProject
1.0
ConnectWise Manage
Timesheet Tracking
AceProject
8.0
ConnectWise Manage
Change request and Case Management
AceProject
4.0
ConnectWise Manage
Budget and Expense Management
AceProject
3.0
ConnectWise Manage

Professional Services Automation

AceProject
2.0
ConnectWise Manage
Project & financial reporting
AceProject
2.0
ConnectWise Manage

Incident and problem management

AceProject
ConnectWise Manage
7.6
Organize and prioritize service tickets
AceProject
ConnectWise Manage
8.2
Expert directory
AceProject
ConnectWise Manage
7.0
Subscription-based notifications
AceProject
ConnectWise Manage
6.6
ITSM collaboration and documentation
AceProject
ConnectWise Manage
6.7
Ticket creation and submission
AceProject
ConnectWise Manage
8.4
Ticket response
AceProject
ConnectWise Manage
8.5

Self Help Community

AceProject
ConnectWise Manage
6.9
External knowledge base
AceProject
ConnectWise Manage
7.2
Internal knowledge base
AceProject
ConnectWise Manage
6.7

Multi-Channel Help

AceProject
ConnectWise Manage
7.6
Customer portal
AceProject
ConnectWise Manage
7.6
IVR
AceProject
ConnectWise Manage
7.1
Social integration
AceProject
ConnectWise Manage
6.9
Email support
AceProject
ConnectWise Manage
8.2
Help Desk CRM integration
AceProject
ConnectWise Manage
8.2

Pros

  • Time Tracking
  • Resource allocation
  • Easy to implement, small adoption curve.
Kyle Culpepper profile photo
  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino profile photo

Cons

  • Expand on data tracking
  • Improve report generation
  • Break out from just being a time clock manager.
Kyle Culpepper profile photo
  • Support: There is no way to call and speak to a live person immediately. The quality of support completely hit-or-miss. The rule of thumb is if a support person gives you a noncommittal answer or flat out tells you no, hang up/close and call/chat again.
  • Security at a ticket level: We would love to incorporate more of our HR functions into Manage but the inability to lock things down at a ticket level (and the lack of granularity at the service board level) makes that impossible.
  • Email connector errors: These could be a lot more useful if they had a little more information in them.
Jennifer Henney profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ConnectWise Manage8.6
Based on 22 answers
The product works awesomely. The only factors holding back a 10 star rating are some of the upgrades that I believe are necessary. Namely, active directory integration for the customer portal is a feature that is long overdue. AD integration on the technician side should also be made available for subscribers of the cloud hosted solution.
Nicolas Poague profile photo

Usability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.2
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Manage9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Manage7.9
Based on 6 answers
System freezes, slow searches.
Delano Collins profile photo

Support

No score
No answers yet
No answers on this topic
ConnectWise Manage6.3
Based on 10 answers
A bit better than average
Jeff Skillin profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Manage6.8
Based on 7 answers
It is pretty good as far as online training goes.
Blake Clemens profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Manage7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

Kyle Culpepper profile photo
In 2016 - I'd consider ConnectWise's two primary competitors to be Microsoft Dynamics CRM and Salesforce. (their competitors used to be smaller, industry focused). Although neither, alone, do what ConnectWise does, both have a large market of add-ons which allow similar (if not better) functionality. The burden of having multiple vendors, in-house development, etc. to attain said functionality is not appealing to us at this point.
Ryan Meyer, CISA, CISSP profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Manage8.3
Based on 6 answers
Our business is growing organically at the rate of 25% to 30% per annum. CW is able to cope with the increased data effectively. Obviously as our business grows the reliance on good data, systems and processes becomes even more paramount. CW has had a real positive impact on the way our business operates. We need to look at further automation
Graham Green profile photo

Return on Investment

  • We were able to track our production teams work and refine our methods to improve deliverable dates.
  • Once our staff reached a certain size the capability of the software began to lag. Diminishing returns.
  • The lack of reporting features made data regression and extrapolation difficult.
Kyle Culpepper profile photo
  • ConnectWise has provided much more efficient customer service. Since everything is centrally managed, dispatchers can now handle and prioritize incoming tickets and schedule them accordingly. Our customers quickly get used to our process, so they know when they call to provide a ticket number for reference, and their asset tag number. This will allow the dispatcher to easily locate items and saves time from having to gather additional information.
  • Our remote monitoring and management has drastically improved. Before we utilized the integration with our monitoring system, there was little or no proactive work being done for customers' assets. Now that we have ticketing integrated with our monitoring, rather than taking a reactive approach, we are now reaching out to the customer to provide proactive assistance. This impresses the customer, making us look good, and also saves additional time on the help desk from handling issues that would arise had we not taken the proactive measures.
  • We've lessened admin time substantially. Since I came on board, ConnectWise was still rather new, but I was not familiar with their old system. However ConnectWise has allowed us to streamline the scheduling and resource management process so that less time is spent tracking down people, getting status updates from them, and figuring out how to schedule something. Over the last four years, our processes have changed as we've learned how to more efficiently use the product, and we've seen admin time decrease, allowing employees to do their actual work.
Nicolas Poague profile photo

Screenshots

AceProject

Pricing Details

AceProject

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

AceProject More Information

ConnectWise Manage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Manage More Information