ACES (Automated Compliance and Evaluation System) Web Audit Technology vs. Coremetrics / IBM Digital Analytics (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ACES Web Audit Technology
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
ACES Risk Management's (ARMCO) flagship product is ACES (Automated Compliance and Evaluation System) Web Audit Technology™ which enables full understanding of mortgage loan quality, how to control it and how to convey it. According to the vendor, their web-based solution includes highly customizable technology that places audit plans, policies and procedures in motion to significantly reduce time and risk. Additionally, the vendor says ACES is a trusted solution to pre-funding QC, post-closing…N/A
Coremetrics / IBM Digital Analytics (discontinued)
Score 8.0 out of 10
N/A
Based on the former Coremetrics, IBM Digital Analytics is a discontinued analytics product. IBM acquired Coremetrics in 2010, and re-branded the platform to the IBM Digital Marketing Optimization Solution. Product support was ultimately provided by Acoustic, but the product is not a part of the company's plans going forward.N/A
Pricing
ACES (Automated Compliance and Evaluation System) Web Audit TechnologyCoremetrics / IBM Digital Analytics (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ACES Web Audit TechnologyCoremetrics / IBM Digital Analytics (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ACES (Automated Compliance and Evaluation System) Web Audit TechnologyCoremetrics / IBM Digital Analytics (discontinued)
Top Pros
Top Cons
Best Alternatives
ACES (Automated Compliance and Evaluation System) Web Audit TechnologyCoremetrics / IBM Digital Analytics (discontinued)
Small Businesses

No answers on this topic

StatCounter
StatCounter
Score 9.0 out of 10
Medium-sized Companies

No answers on this topic

Siteimprove
Siteimprove
Score 8.7 out of 10
Enterprises

No answers on this topic

Contentsquare
Contentsquare
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ACES (Automated Compliance and Evaluation System) Web Audit TechnologyCoremetrics / IBM Digital Analytics (discontinued)
Likelihood to Recommend
7.8
(2 ratings)
7.0
(24 ratings)
Likelihood to Renew
-
(0 ratings)
5.8
(18 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
2.3
(4 ratings)
Online Training
-
(0 ratings)
7.1
(2 ratings)
Implementation Rating
-
(0 ratings)
9.9
(2 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
ACES (Automated Compliance and Evaluation System) Web Audit TechnologyCoremetrics / IBM Digital Analytics (discontinued)
Likelihood to Recommend
ACES Risk Management Corp (ARMCO)
The technology is very well suited for QC audits. It is also flexible enough to create audits for other purposes within the mortgage industry.
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Discontinued Products
IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.
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Pros
ACES Risk Management Corp (ARMCO)
  • Peer comparisons
  • Question filtering
  • Response resolutions
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Discontinued Products
  • IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
  • The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
  • The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
  • The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.
Read full review
Cons
ACES Risk Management Corp (ARMCO)
  • Reporting is through Business Objects, which requires someone proficient in that technology. If ACES could provide more assistance in this area it would wonderful.
  • A more detailed user guide. Not all processes are explained well.
  • Provide the ability to view updates in a PDF format so that we can review them at one time instead of one item at a time.
Read full review
Discontinued Products
  • The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
  • Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
  • Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
  • Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
  • Built in API calls allows for nice report design and automation.
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Likelihood to Renew
ACES Risk Management Corp (ARMCO)
No answers on this topic
Discontinued Products
IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements
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Usability
ACES Risk Management Corp (ARMCO)
No answers on this topic
Discontinued Products
Very easy to implement and use.
Read full review
Reliability and Availability
ACES Risk Management Corp (ARMCO)
No answers on this topic
Discontinued Products
Never had any issues
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Performance
ACES Risk Management Corp (ARMCO)
No answers on this topic
Discontinued Products
As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.
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Support Rating
ACES Risk Management Corp (ARMCO)
No answers on this topic
Discontinued Products
Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.
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Online Training
ACES Risk Management Corp (ARMCO)
No answers on this topic
Discontinued Products
Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.
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Implementation Rating
ACES Risk Management Corp (ARMCO)
No answers on this topic
Discontinued Products
See previous comment: reading and understanding the encyclopedic implementation guide is a must.
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Alternatives Considered
ACES Risk Management Corp (ARMCO)
Similarity. It had better pricing and servicing module.
Read full review
Discontinued Products
Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.
Read full review
Scalability
ACES Risk Management Corp (ARMCO)
No answers on this topic
Discontinued Products
This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.
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Return on Investment
ACES Risk Management Corp (ARMCO)
  • ACES has assisted in organizing, streamlining and automating our qc processes as well as other required audits.
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Discontinued Products
  • We spend too much time trying to work around bugs on the new UI.
  • We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
  • Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.
Read full review
ScreenShots

ACES Web Audit Technology Screenshots

Screenshot of With Tableau software, enable any user to see or create impactful visual analysis within minutes. Provide actionable insight like never before.Screenshot of Powerfully visualize reports such as Disbursement of Loan Ratings by Fannie Mae Category and Sub-Category, Calculated Loan Rating, Disbursement of Exceptions, Calculated Loan Rating by Branch, Number of Exceptions by Assigned Loan Rating and more. Filter, sort, publish and discuss interactive data at any time. Collaboration and immediately sharing impactful findings are now easy with self-serve visual analytics.Screenshot of ARMCO’s TRIDCompare allows clients to automatically validate TRID disclosures against LOS data. Increase efficiencies and save time by matching critical documents side-by-side with a click of the mouse. Easily find discrepancies, and quickly rectify before closing a loan.Screenshot of Document indexing provides a more efficient process for the identification and organization of the multiple documents contained within a loan file. ACES makes it easy to upload data and bookmark each loan document with customized or preset categories and sub categories.Screenshot of ACES Web allows clients to reduce gross defect rates by identifying missing documents associated with a given loan file.  The set of documents needed for the loan can be customized by the client and criteria-driven.  Documents identifed as missing are then automatically requested from thje responsible party via ARMCO’s Communication Portal.Screenshot of Advanced extraction technology gives you the ability to examine signatures and other critical data elements within multiple documents side-by-side. Quickly and easily validate data with 100% transparency and identify discrepancies and potential fraud.