15 Ratings
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Score 7.1 out of 101
Top Rated
26 Ratings
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Score 6.1 out of 101

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Likelihood to Recommend

ACES Web Audit Technology

The technology is very well suited for QC audits. It is also flexible enough to create audits for other purposes within the mortgage industry.
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IBM Watson Customer Experience Analytics

Depending on the size of your site and the scope of how you wish to implement Tealeaf, be sure to understand how much data you are going to be collecting. Also, you will want to fully understand how Tealeaf will be implemented in your system and whether it will be through VM or a box you already own
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Pros

  • ACES web audit technology is user friendly and easy to use.
  • ACES customer service is always accessible, friendly and willing to assist.
  • ACES questionnaires are complete, and compliant
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  • Ease of use of the tool
  • Fast results for sales from automated merchandising
  • Great insight into top performers
  • Good support
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Cons

  • Reporting is through Business Objects, which requires someone proficient in that technology. If ACES could provide more assistance in this area it would wonderful.
  • A more detailed user guide. Not all processes are explained well.
  • Provide the ability to view updates in a PDF format so that we can review them at one time instead of one item at a time.
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  • Sometimes it times out and tool goes down
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Likelihood to Renew

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IBM Watson Customer Experience Analytics5.7
Based on 6 answers
Tealeaf is a highly demanding tool that can report just about any KPI one can think of. The reward can be great if one is willing to put the time and effort into building a comprehensive and organized event structure.
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Alternatives Considered

I believe ACES has a better platform for the audits that we conduct. It allows us to make changes and add questionnaires as they are needed.
Judith Palionis profile photo
The alternative products mentioned differ wildly.Adobe Analytics is similar to IBM CXA although not as strong for transactional web assets (eStores). In keeping with IBM CXA, integration with Adobe's own suite of products is strong. However, in a heterogeneous environment, this integration does not count. Lucky Orange is a low-cost tool that will facilitate session replay of individual customer journeys. This solution does not scale since no one is going to observe 1,000+ customer interactions to deduce issues or failings. This is not suitable for large web assets.The main reason we chose to work with IBM CXA was the ability to cover analog and digital scenarios by leveraging UBX. This was a major reason for us in designing customer experiences since they are naturally a mix of these two domains.
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Return on Investment

  • ACES has assisted in organizing, streamlining and automating our qc processes as well as other required audits.
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  • Positive impact
  • Increase in web sales
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Pricing Details

ACES Web Audit Technology

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Watson Customer Experience Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details