What users are saying about
9 Ratings
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Score 9 out of 100
3 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Achievers

Achievers is well suited as a rewards and recognition platform - which is what it was designed for. It's less appropriate for a company intranet to share files and documents with one another. Allowing users to do both on one platform would be a great solution for bridging the gap between corporate communication and rewards.
Michael Whatley | TrustRadius Reviewer

Stella Connect, by Medallia

It's suited for any support team, customer experience team, or customer-facing team that wants to measure the satisfaction of their customers. Especially large/scaling support teams that handle inbound support of any kind.
Joelle Waksman | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

Achievers
6.5
Stella Connect, by Medallia
Line-of sight-visibility
Achievers
8.0
Stella Connect, by Medallia
Performance tracking
Achievers
5.0
Stella Connect, by Medallia

Performance Management

Achievers
8.7
Stella Connect, by Medallia
Performance plans
Achievers
10.0
Stella Connect, by Medallia
Manager note taking
Achievers
10.0
Stella Connect, by Medallia
Multiple review frequency
Achievers
6.0
Stella Connect, by Medallia

Pros

Achievers

  • It promotes employee-to-employee recognition.
  • It provides a way for Management to periodically reward employees for their efforts.
  • It provides an incentive for great work as some of the Achievers rewards are incredible!
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

Achievers

  • Relevance of rewards catalog
  • Exchange rate of catalog items
  • Would be nice to see deeper integration with company intranets
Michael Whatley | TrustRadius Reviewer

Stella Connect, by Medallia

  • I wish there was more connection with our ticketing systems analytics. We measure KPIs from Stella, but also workflow related metrics within our ticketing system. Right now, managers have to go into multiple platforms to find the corresponding data. I wish Stella had an analytics connection of some kind.
Joelle Waksman | TrustRadius Reviewer

Support Rating

Achievers

No score
No answers yet
No answers on this topic

Stella Connect, by Medallia

Stella Connect, by Medallia 10.0
Based on 2 answers
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Alternatives Considered

Achievers

We did not evaluate any other system
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

I actually liked AskNicely, but the UI was better and more aligned with our brand on StellaConnect. Also, the values and research behind how they build and structured their satisfaction surveys really aligned with the experience we wanted to provide to our users.
Joelle Waksman | TrustRadius Reviewer

Return on Investment

Achievers

  • Positive: it has increased our company's ability to express gratitude for exceptional work
  • Positive: it has increased our company's overall morale
  • Negative: rewarding points for gratitude can be expensive depending on the size of the company
Michael Whatley | TrustRadius Reviewer

Stella Connect, by Medallia

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Pricing Details

Achievers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stella Connect, by Medallia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Achievers
10.0
Stella Connect, by Medallia
10.0

Support Rating

Achievers
Stella Connect, by Medallia
10.0

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