What users are saying about

Achievers

5 Ratings

Xactly Incent

81 Ratings

Achievers

5 Ratings
Score 8.3 out of 101

Xactly Incent

81 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

Achievers

Achievers is well suited as a rewards and recognition platform - which is what it was designed for. It's less appropriate for a company intranet to share files and documents with one another. Allowing users to do both on one platform would be a great solution for bridging the gap between corporate communication and rewards.
Michael Whatley profile photo

Xactly Incent

For a company of our size (a sales team of about 100), Xactly makes perfect sense. We are at the point where we have some manual exceptions to our process, but we'll really be able to build our plans into Xactly rather than building Xactly into our plans down the road. Prior to working at Diligent, I worked for another company where we had a sales force of nearly 500 employees and over 300 compensation plans for those employees. In that scenario, Xactly would have been very difficult and expensive to manage very customized incentive plans. But if you can implement the software while your business is in the growth stage before it's fully mature, you'll be able to work around that (and Xactly also encourages you to simplify plans, because you don't want to have to manage anything too complex in the system)!
Katelyn Hurley profile photo

Pros

  • Excellent selection within points catalog
  • Easy to use interface
  • Social media platform allowing for recognition to be seen company-wide
Michael Whatley profile photo
  • Incent is simple to use. From an administrative standpoint, you do not need to be a developer or a computer programmer to build your own incentive plans and analytic reports.
  • Flexibility is key...we can customize fields and reporting very easily to accommodate our needs.
  • From a user's perspective, they can see daily reporting and know exactly where they are at with their goals.
Charlene Quezada profile photo

Cons

  • Relevance of rewards catalog
  • Exchange rate of catalog items
  • Would be nice to see deeper integration with company intranets
Michael Whatley profile photo
  • This is probably a "cop out" but I can not think of anything at the moment. I would have had a list last year but they have added features and functionality in the configuration of the system. Example: Moving data for modeling/sandbox is much faster, assigning credit/commission rules to plans is much faster and efficient (it was already fine but it is even more efficient).
Don Gootee profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Xactly Incent9.9
Based on 25 answers
It is the only CRM out there with unmatched reporting and payroll administration capability, and is loved by our sales force.
Patricia Benares profile photo

Usability

No score
No answers yet
No answers on this topic
Xactly Incent8.2
Based on 6 answers
When the commission structure (plans, rules, formulas etc) is set, it works great and there is no fluctuation. But getting to that point or having to change course once arrived, keeps it from being a 10,
Jesse Duncan profile photo

Support

No score
No answers yet
No answers on this topic
Xactly Incent7.9
Based on 5 answers
The Support team is very fast and knowledgeable. I can't say a bad thing about them.
Matthew Smith profile photo

Online Training

No score
No answers yet
No answers on this topic
Xactly Incent6.4
Based on 3 answers
Xactly offers training on new releases on a monthly basis and training on basic principles regularly via registration. My experience with both is that they do not provide the in-depth knowledge necessary to truly master the system and advanced courses still do not go to the level needed to autonomously manage the system and plans. Professional services are a large part of any cloud based service such as Xactly and I feel a reliance on such paid consulting services is a great money-maker for Xactly.
Christina Kouchalakos Eftimiou profile photo

Implementation

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No answers yet
No answers on this topic
Xactly Incent7.6
Based on 3 answers
Be more involved in rule creating and understand how each and every component is designed. This will help in the long run when you need to make plan changes
Helen Rendos profile photo

Alternatives Considered

No answers on this topic
We have used Xactly Express prior to Incent but have not looked at other competitors.
No photo available

Return on Investment

  • Positive: it has increased our company's ability to express gratitude for exceptional work
  • Positive: it has increased our company's overall morale
  • Negative: rewarding points for gratitude can be expensive depending on the size of the company
Michael Whatley profile photo
  • Incent has had a nice effect on the Sales department being able to track and manage their monthly goals.
Nathan Duncan profile photo

Pricing Details

Achievers

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Xactly Incent

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details