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Top Rated
704 Ratings
70 Ratings
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Score 9 out of 100

Adobe Analytics

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Top Rated
704 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Adobe Analytics is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

7.7

Acoustic Analytics

77%
5 Ratings
8.2

Adobe Analytics

82%
139 Ratings

Likelihood to Renew

5.2

Acoustic Analytics

52%
2 Ratings
7.9

Adobe Analytics

79%
41 Ratings

Usability

Acoustic Analytics

N/A
0 Ratings
7.2

Adobe Analytics

72%
32 Ratings

Availability

Acoustic Analytics

N/A
0 Ratings
8.6

Adobe Analytics

86%
16 Ratings

Performance

Acoustic Analytics

N/A
0 Ratings
6.8

Adobe Analytics

68%
14 Ratings

Support Rating

Acoustic Analytics

N/A
0 Ratings
6.5

Adobe Analytics

65%
56 Ratings

In-Person Training

Acoustic Analytics

N/A
0 Ratings
8.0

Adobe Analytics

80%
4 Ratings

Online Training

Acoustic Analytics

N/A
0 Ratings
7.0

Adobe Analytics

70%
5 Ratings

Implementation Rating

Acoustic Analytics

N/A
0 Ratings
6.5

Adobe Analytics

65%
16 Ratings

Contract Terms and Pricing Model

Acoustic Analytics

N/A
0 Ratings
7.4

Adobe Analytics

74%
7 Ratings

Product Scalability

Acoustic Analytics

N/A
0 Ratings
8.0

Adobe Analytics

80%
1 Rating

Professional Services

Acoustic Analytics

N/A
0 Ratings
6.6

Adobe Analytics

66%
5 Ratings

Likelihood to Recommend

Acoustic Analytics

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Adobe Analytics

Adobe Analytics is most suited for large organizations. The cost of this tool makes the investment significant, but large organizations that use it to its fullest potential will also reap the most benefits. Adobe Analytics really is the industry leader in analytics capabilities, and when used right is easier to dig into the details you need. Smaller companies, particularly ones that aren't trying to do complex analysis, probably wouldn't find it to be an investment that is worthwhile.
Anonymous | TrustRadius Reviewer

Pros

Acoustic Analytics

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Adobe Analytics

  • Real-time access to website performance throughout the entire digital experience.
  • Flexible & comprehensive custom report building using the Analytics Workspace tool
  • Integration with other Adobe solutions (Adobe Target, Adobe Launch) to provide a single viewpoint for all aspects of digital performance.
Jeff Thomas | TrustRadius Reviewer

Cons

Acoustic Analytics

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Adobe Analytics

  • Color scheme is not great, especially if you're color blind
  • Finding a specific dimension within a dimension group (for example, if you're looking for "Paid Search", you cannot search for it - instead, you must know it is located under "Channel").
  • Variance test or chi-squared test analysis (to be fair, this is not a typical analysis tool function)
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Adobe Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Acoustic Analytics

Acoustic Analytics 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Adobe Analytics

Adobe Analytics 7.9
Based on 41 answers
We've found multiple uses for Adobe Analytics in our organization. Each department analyzes the data they need and creates actionables based off of that data. For E-Commerce, we're constantly using data to analyze user engagement, website performance and evaluate ROI.
Natasha Watts | TrustRadius Reviewer

Usability

Acoustic Analytics

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 7.2
Based on 32 answers
Sometimes the processing times are very long. I have had reports or dashboards time out multiple times during presentations. It could be improved. It is understandable since there is a huge data set that the tool is processing before showing anything, however for a company that large they should invest in optimizing processing times.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Acoustic Analytics

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 8.6
Based on 16 answers
I do not ever recall a time when Adobe Analytics was unavailable to me to use in the 8 or so years I have been an end user of the product. My most-used day-to-day analytics tool Parse.ly however, generally has a multiple hours planned offline maintenance every two to four weeks, and sometimes has issues collecting realtime analytics that last anywhere between 15 minutes to an hour, and happen anywhere between 1 to 5 times a month.
Anonymous | TrustRadius Reviewer

Performance

Acoustic Analytics

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 6.8
Based on 14 answers
Adobe Analytics's performance was quite satisfactory. Even for very large volume of data, it works pretty fast and I can get the results I want within a few seconds. When you run the data for custom dates, it tends to slow down a bit
Anonymous | TrustRadius Reviewer

Support Rating

Acoustic Analytics

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 6.5
Based on 56 answers
I barely see any communication from Adobe Analytics. The content on the web is also not that great or easy to read. I would recommend a better communication about the product and the new addons information to come to its user by a better mean.
Saurav Khawas | TrustRadius Reviewer

In-Person Training

Acoustic Analytics

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 8.0
Based on 4 answers
It was a one-day training several years ago that cost the organization several thousand dollars. There were only about 10 people in the training class. Adobe tried to cram so much information into that one-day class that none of our users felt like they really learned anything helpful from the experience. Follow-up training is too expensive
Nicholas Dragon | TrustRadius Reviewer

Online Training

Acoustic Analytics

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 7.0
Based on 5 answers
The online training for Adobe SiteCatalyst consists of short product videos. These are ok, but only go so far. For a while Adobe charged a fee for this, but recently made these available for free. There are many great blog posts that help users learn how to apply the product as well.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acoustic Analytics

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 6.5
Based on 16 answers
One of the benefits and obstacles to successfully using Adobe Analytics is a great / more accurate implementation, make sure your analytics group is intimate with the details of the implementation and that the requirements are driven by the business.
Jonathon Frampton | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics

Added benefit
Anonymous | TrustRadius Reviewer

Adobe Analytics

I personally feel Adobe currently has the best offering, closely followed by Google Analytics.Both have pros and cons but I feel Adobe has a little bit more in terms of custom dimensions and workspace that really help it shine; however, I feel Google Analytics is better when it comes to real time reporting, something Adobe is lacking.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Acoustic Analytics

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 7.4
Based on 7 answers
Adobe Analytics is relatively affordable compared to other tools, given it provides a range of flexible variables to use that I have not found in any other tools so far. It is worth investing in if your company is medium or large-sized and brings a steady flow of revenue. For small companies, it can be overpriced.
Anonymous | TrustRadius Reviewer

Scalability

Acoustic Analytics

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 8.0
Based on 1 answer
Adobe Analytics was being used across multiple teams and we did not have any scalability issues
Anonymous | TrustRadius Reviewer

Professional Services

Acoustic Analytics

No score
No answers yet
No answers on this topic

Adobe Analytics

Adobe Analytics 6.6
Based on 5 answers
Make sure you purchase training and implementation support either from Adobe or a third party or you will be left alone to figure out how to effectively use this platform yourself. Professional services are not a strong aspect of Adobe support. They will sell you the tool and leave you to your own devices UNLESS you purchase their additional consulting and/or training services. There are lower-cost training and consulting services available that are arguably more effective than engaging the team at Adobe to support
Jeff Thomas | TrustRadius Reviewer

Return on Investment

Acoustic Analytics

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Adobe Analytics

  • Adobe Analytics tool has helped our marketing team determine which campaigns and tactics drive more engagement and sales. So, they spend more budget in those channels to drive higher revenue efficiently
  • Adobe Analytics tool has helped our merchandising team determine which categories and items have higher conversion rates. So, they can stock more of those products.
  • Adobe Analytics has helped out IT team determine which day of the week and time of the day sees lowest traffic. So, they can do their application releases without impacting business
Gaurav Gour | TrustRadius Reviewer

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