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Top Rated
255 Ratings
60 Ratings
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Score 9 out of 100

Anaplan

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Top Rated
255 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Anaplan

Anaplan has the potential to be a real game changer in the field of planning & analytics. Simply put, if done right, it allows you to run your business better. Make better and more informed business decisions faster utilizing the knowledge from every corner of your organization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.3
Customizable dashboards
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.3

Ad-hoc Reporting

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.6
Drill-down analysis
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.2
Formatting capabilities
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.3
Report sharing and collaboration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.3

Report Output and Scheduling

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.5
Publish to Web
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.1
Publish to PDF
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.8
Report Versioning
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.0
Report Delivery Scheduling
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.2

Data Discovery and Visualization

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.9
Pre-built visualization formats (heatmaps, scatter plots etc.)
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.2
Location Analytics / Geographic Visualization
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.3
Predictive Analytics
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.2

Access Control and Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.2
Multi-User Support (named login)
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.1
Role-Based Security Model
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.5
Multiple Access Permission Levels (Create, Read, Delete)
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.1
Single Sign-On (SSO)
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.1

Mobile Capabilities

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.8
Responsive Design for Web Access
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.6
Dedicated iOS Application
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.7
Dedicated Android Application
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.7
Dashboard / Report / Visualization Interactivity on Mobile
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.3

Budgeting, Planning, and Forecasting

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.9
Long-term financial planning
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.9
Financial budgeting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.1
Forecasting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.0
Scenario modeling
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.3
Management reporting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.0

Consolidation and Close

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
6.9
Financial data consolidation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.3
Journal entries and reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.2
Multi-currency management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
6.2
Intercompany Eliminations
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
6.0
Minority Ownership
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
6.0
Local and consolidated reporting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.6
Detailed Audit Trails
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
6.7

Financial Reporting and Compliance

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.2
Financial Statement Reporting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.5
Management Reporting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.1
Excel-based Reporting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.2
Automated board and financial reporting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.0

Analytics

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.5
Personalized dashboards
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.2
Color-coded scorecards
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.5
KPIs
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.0
Cost and profitability analysis
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.0
Key Performance Indicator setting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.1
Benchmarking with external data
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.0

Integration

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.6
Flat file integration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.0
Excel data integration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.2
Direct links to 3rd-party data sources
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.6

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Anaplan

  • Customer support is excellent. All clarifications related to products are mostly answered within 10 hours.
  • Continuous product improvement, such as adding new features. In the last 5 years, I have seen more than 50+ new features be released. For example, the new UX.
  • Cloud-based planning tool, which provides users the flexibility to access Anaplan from anywhere in the world.
  • User security, which controls user access with read-and-write capabilities.
Vignesh Murugaiyan | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • IBM CXA leverages script tagging to inspect specific behaviour patterns. A tagging engine against your web assets is a must-have to simplify script insertion and avoid having to leverage internal IT resources to modify web code.
  • Tag management is perhaps the most challenging aspect of IBM CXA. In our view, this could be abstracted further and therefore simplified.
  • We would like to see connectors with UBX to common platforms such as CRM, marketing automation. The more this is readily available, the quicker the time to value for clients.
Chris Hall | TrustRadius Reviewer

Anaplan

  • Workflow. Right now, any workflow process is almost entirely custom-built and has several limitations. While most things can be done, it is not streamlined.
  • Functionality for translations. Anaplan does not support aliases or inherent functionality for translations. Again, it is possible to work with translations, but involves a lot of manual work.
  • Import optimizations. Being able to run imports on a scheduled/automated basis within the platform would be hugely beneficial.
  • A publisher/subscriber model for APIs would be hugely beneficial.
Aaron Overfors | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult
Nick Preese | TrustRadius Reviewer

Anaplan

Anaplan 8.2
Based on 3 answers
I don't think we could function without the collaboration capabilities built into Anaplan that replaced disparate Excel files in the workforce planning model
Joe Bradbury | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Anaplan

Anaplan 8.2
Based on 2 answers
There is a dependency in this rating - in that I find Anaplan extremely easy to use, but I've spent the necessary time developing a strong understanding of the platform. Once you understand how to use it, the platform is flexible, easy to use, and fun to use.
Chris Friederich | TrustRadius Reviewer

Reliability and Availability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Anaplan

Anaplan 10.0
Based on 2 answers
In nearly 3 years, I have only had 1 issue of being unable to access my model for an unplanned maintenance. Even planned maintenance windows are handled during low traffic hours on the weekend.
Joe Bradbury | TrustRadius Reviewer

Performance

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Anaplan

Anaplan 9.0
Based on 2 answers
Everything is calculated in memory in the cloud. It's nearly instantaneous updates when you make changes. The only time things get a little slow is when you have a massive model with very intricate calculations...but "slow" for Anaplan is not what I would call "slow" for something like Hyperion. We used to have Hyperion calcs that ran for 60 mins before you could use data. The equivalent would be 60 seconds in Anaplan.
Joe Bradbury | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Anaplan

Anaplan 9.1
Based on 5 answers
I feel like the support team is a little lacking in product knowledge. Several times I have contacted them to get help, and ended up finding a solution to my own problem before the team could get back to me with anything useful. I have also submitted a few bugs, and never got updates to when they were fixed in later releases.
Joe Bradbury | TrustRadius Reviewer

In-Person Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Anaplan

Anaplan 3.0
Based on 1 answer
The in-person training is simply not worth the cost. After a few weeks of playing in Anaplan, I went to the basic training and knew more than the person teaching it. a year down the road, I was the first person to complete the advance training, and again could have been teaching the class better than the person running the session. Spend some time on your own trying out different things and you will get all the understanding you need to be successful.
Joe Bradbury | TrustRadius Reviewer

Online Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Anaplan

Anaplan 5.0
Based on 1 answer
I'm giving this a 5 simply for the anapedia outline of calculations. The online videos and trainings leave a lot to be desired, but having anapedia around to help you understand calculations has been helpful. The drawback to anapedia is the depth they go into for calculations, it is lackluster at times. Because of that, I have been working through a much more in-depth look at each calculation on my website for users to reference: http://www.anaplanguru.com/formulas/
Joe Bradbury | TrustRadius Reviewer

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Anaplan

Anaplan 6.7
Based on 24 answers
Agile methodology and breaking the work down into sprints was very helpful. Implementation required a deeper dive into our data than expected for the consultants to be able to construct the data model. But once it was in place, the focus on knowledge transfer enabled us to be able to use the product effectively after the team rolled off.
Steve Ridgley | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.
Tanu Chahal | TrustRadius Reviewer

Anaplan

Other platforms offer some scale vs Anaplan by adding great user interfaces and many out of the box functionality (Time filtering, versions, predefined tables (modeled sheet), chart of accounts (debit, credit)). However, very structured architecture makes edge use cases harder to achieve with these tools (e.g. Alternative views of hierarchies, complex amortization/financial product modeling, or multi-method planning).Pros of other tools:1. 3-Statement modeling is easily achieved because core structure is based on GL chart of accounts, and a centralized organizational structure.2. Ease of use for reporting (drag and drop, good formatting, in-line comments, great drill-through)3. Less maintenance/setup of modules because of the pre-defined nature of the sheet types (Pre-Defined Time + Attribute Search & Filters)4. Late-stage/advanced dashboards are easy to create and visualize the data quickly; More options with colors (but Anaplan will be comparable soon).5. Process flow & task managers are robust, good tracking of open items and great option to walk users through their deliverables even if they only use the tool infrequently.6. In line comments, visualization, break back, splitting rows is more intuitive to planners and does not have to be custom built in additional fields/system actions.Cons of other tools:1. Structured data models and security on tenants with level/attribute/account security presents potential risk for highly sensitive data.2. Limited options to store attributes on dimensions or in modules makes it hard to have the tool as central source of data (e.g. Customers and roll up to projects, but cannot create user facing interface to master and add data (Dates, Names, Sponsors, etc.))3. Limited self-service integrations (Does have good catalog of pre-defined connectors, and the ability to define Excel Template Loaders); Limited ability to do repeatable tasks via action (Load data from module to module).4. Highly structured architecture forces data to flow to GL Account structure for reporting. (Can report out of the dimensionalized cube, but requires a bit more thought and maintenance)5. Limits on formatting types for columns/sheets. Being pre-defined by vendor it is harder to create the flexible interfaces you can on Anaplan & OneStream.6. Application of formulas across the core level (org hierarchy) structure can be cumbersome & require on-going maintenance but is crucial for the aggregation of data out of the modeling sheets (cube & modeled types).
Josh Baker | TrustRadius Reviewer

Scalability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Anaplan

Anaplan 7.0
Based on 1 answer
It's going to handle most of what you can throw at it. The problem lies in the sparsity of some datasets. When you have over 5ish dimensions of sparse data, the size of the model gets bloated for not much value. In several cases, I have had to adapt my model to account for sparsity in a way that minimized use of space, but also made interacting with the data more cumbersome.
Joe Bradbury | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Best tool to measure and track our website activity.
  • Gives us an idea of which strategy on our layout is working better.
  • Representation of data through graphs and charts is very helpful.
Rohan Kashyap | TrustRadius Reviewer

Anaplan

  • Anaplan has been good to plan future fiscal years, by doing the planning in here and seeing the financial impact certain variables can produce it is easier to make decisions within the company such as hiring, eliminating certain costs etc., to achieve the financial results as set in the company goals.
  • Dashboards have been really helpful for the financial executives as very specific data can be analysed and presented in the dashboards focused to specific financial teams, so it is easier to see the actual results and forecasts.
  • On the negative side, since Anaplan is a complex tool to handle, it is better to have a dedicated resource or resources to the handling in Anplan. Regular business analysts could not handle their regular tasks and doing complex configurations in Anaplan without the help of well trained Anaplan resources, extra dedicated resources are needed to work with Anaplan.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Anaplan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
9.5
Anaplan
9.3

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
Anaplan
8.2

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
8.2

Reliability and Availability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
10.0

Performance

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.0

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
9.1

In-Person Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
3.0

Online Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
5.0

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
6.7

Scalability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Anaplan
7.0

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