45 Ratings
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Score 7.6 out of 100
26 Ratings
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Score 9 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

CouchDB

Great for REST API development, if you want a small, fast server that will send and receive JSON structures, CouchDB is hard to beat. Not great for enterprise-level relational database querying (no kidding). While by definition, document-oriented databases are not relational, porting or migrating from relational, and using CouchDB as a backend is probably not a wise move as it's reliable, but It may not always be highly available.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

NoSQL Databases

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CouchDB
7.9
Performance
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CouchDB
8.0
Availability
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CouchDB
8.5
Concurrency
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CouchDB
8.5
Security
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CouchDB
6.0
Scalability
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CouchDB
8.0
Data model flexibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CouchDB
7.0
Deployment model flexibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CouchDB
9.0

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

CouchDB

  • It can replicate and sync with web browsers via PouchDB. This lets you keep a synced copy of your database on the client-side, which offers much faster data access than continuous HTTP requests would allow, and enables offline usage.
  • Simple Map/Reduce support. The M/R system lets you process terabytes of documents in parallel, save the results, and only need to reprocess documents that have changed on subsequent updates. While not as powerful as Hadoop, it is an easy to use query system that's hard to screw up.
  • Sharding and Clustering support. As of CouchDB 2.0, it supports clustering and sharding of documents between instances without needing a load balancer to determine where requests should go.
  • Master to Master replication lets you clone, continuously backup, and listen for changes through the replication protocol, even over unreliable WAN links.
Sean Lang | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

CouchDB

  • NoSQL DB can become a challenge for seasoned RDBMS users.
  • The map-reduce paradigm can be very demanding for first-time users.
  • JSON format documents with Key-Value pairs are somewhat verbose and consume more storage.
Johanes Siregar | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

CouchDB

CouchDB 9.0
Based on 9 answers
Because our current solution S3 is working great and CouchDB was a nightmare. The worst is that at first, it seemed fine until we filled it with tons of data and then started to create views and actually delete.
Josh Stapp | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

CouchDB

CouchDB 8.0
Based on 1 answer
Couchdb is very simple to use and the features are also reduced but well implemented. In order to use it the way its designed, the ui is adequate and easy. Of course, there are some other task that can't be performed through the admin ui but the minimalistic design allows you to use external libraries to develop custom scripts
victor pease solano | TrustRadius Reviewer

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

CouchDB

CouchDB 9.0
Based on 2 answers
it support is minimal also hw requirements. Also for development, we can have databases replicated everywhere and the replication is automagical. once you set up the security and the rules for replication, you are ready to go. The absence of a model let you build your app the way you want it
victor pease solano | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

CouchDB

It has been 5+ years since we chose CouchDB. We looked an MongoDB, Cassandra, and probably some others. At the end of the day, the performance, power potential, and simplicity of CouchDB made it a simple choice for our needs. No one should use just because we did. As I said early, make sure you understand your problems, and find the right solution.Some random reading that might be useful:http://www.julianbrowne.com/article/viewer/brewers-cap-theoremhttps://www.couchbase.com/nosql-resources/why-nosql\https://www.infoq.com/articles/cap-twelve-years-later-how-the-rules-have-changed
Dave Lundberg | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

CouchDB

  • It has saved us hours and hours of coding.
  • It is has taught us a new way to look at things.
  • It has taught us patience as the first few weeks with CouchDB were not pleasant. It was not easy to pick up like MongoDB.
LeVar Berry | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CouchDB

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
CouchDB
9.0

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
CouchDB
9.0

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CouchDB
8.0

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CouchDB
9.0

Add comparison