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244 Ratings
60 Ratings
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Score 9 out of 100

Appian

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244 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Appian

I believe it is well suited for the financial world, maybe even medical. I'm not completely convinced it is best for military yet. I would need more time in the coming years before giving that answer. I would also think that small businesses would benefit from using Appian, I'm just not sure they could afford the cost for something as simple as a basic website.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
8.3
Visual Modeling
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
8.2
Drag-and-drop Interfaces
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
8.4
Platform Security
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
8.6
Platform User Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
7.9
Reusability
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
8.6
Platform Scalability
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
8.4

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Appian

  • Allows at a glance workflow documentation which assists in the need we have for information readiation.
  • Drag and drop interface for workflow development greatly speeds our apps time to market.
  • Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
Richard Owens | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • IBM CXA leverages script tagging to inspect specific behaviour patterns. A tagging engine against your web assets is a must-have to simplify script insertion and avoid having to leverage internal IT resources to modify web code.
  • Tag management is perhaps the most challenging aspect of IBM CXA. In our view, this could be abstracted further and therefore simplified.
  • We would like to see connectors with UBX to common platforms such as CRM, marketing automation. The more this is readily available, the quicker the time to value for clients.
Chris Hall | TrustRadius Reviewer

Appian

  • Search issues when type ahead and database search are used in the same field.
  • Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
  • Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult
Nick Preese | TrustRadius Reviewer

Appian

Appian 10.0
Based on 18 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Appian

Appian 8.5
Based on 80 answers
Appian provides easy to use low-code development platform. In Agile methodology, Appian really helps developers create working draft applications to demo the users and get their feedback. The usability is top-notch with additional features wherein even the end users having no knowledge in software development can configure some rules and make them work as per quick change requirements.
Anonymous | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Appian

Appian 8.1
Based on 158 answers
Appian as a product gives good support on the queries/issues we have. But still, there is room for improvement to provide better & reliable support. I had both good & bad support experiences, but the bad experience was like 1 out of 10 support interactions. Mostly, they strive hard to support the business process and functionality and add the appropriate requests into their product.
Anonymous | TrustRadius Reviewer

In-Person Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Appian

Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
Anonymous | TrustRadius Reviewer

Online Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Appian

Appian 10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Appian

Appian 9.0
Based on 8 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.
Tanu Chahal | TrustRadius Reviewer

Appian

This question is difficult to answer. Appian is a top-of-the-list product in categories like Low-Code development, BPM Suite, RPA Development, Service Hub... so, in itself, with already available strong components like Customer Service Center, Intelligent Document Processing (incl AI & ML), Mobile Applications and so on itself. So to compare it means to compare it to all of these things.
Secondly, Appian [cannot] so much compare to a software approach, rather than a development approach. Thus it cannot be compared with JavaScript, Java, C# or Python. Its outcome has to be compared with its overall business value.
And the later cannot be overestimated.
Appian is reliable, secure, very fast, offers a real chance to be a survior of digitization challenges, opens new groups of the workforce, lets IT and Business really collaborate, challenges legacy developers, brings data together, creates excellent insight in business processes and makes business life just easier. And it saves you a LOT of money, even so it is expensive IF you have the fitting size and use cases.
Olaf Neidhardt | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Best tool to measure and track our website activity.
  • Gives us an idea of which strategy on our layout is working better.
  • Representation of data through graphs and charts is very helpful.
Rohan Kashyap | TrustRadius Reviewer

Appian

  • Positive impact: ability to connect/integrate multiple sources within one seamless application.
  • Positive impact: Easy UI development for both browser and mobile access.
  • Positive impact: Rapid prototyping capabilities, allowing us to hone in on exactly what the client is looking for without going too deep down the wrong path.
Anonymous | TrustRadius Reviewer

Screenshots

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Editions & Modules

Additional Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Appian Editions & Modules

Edition
Free$0
Standard60.002
Flat FeeContact Sales3
EnterpriseContact Sales4
  1. per user per month
  2. one fixed price per app, unlimited users
  3. unlimited number of apps, priced by user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
9.5
Appian
8.6

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
Appian
10.0

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
8.5

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
8.1

In-Person Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
9.0

Online Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
10.0

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Appian
9.0

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