59 Ratings
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Score 8.9 out of 100
9 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Avature ATS

Great for a mid-size company, great for OFCCP documentation, multiple users friendly. Might be a challenge in a larger environment where there is a more built out, streamlined process in place unless there was a specialist to set it up exactly to the needs of the organization and the process.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
8.3
Job Requisition Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
9.0
Company Website Posting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
9.0
Publish to Social Media
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
9.0
Job Search Site Posting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
9.0
Customized Application Form
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
9.0
Resume Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
9.0
Duplicate Candidate Prevention
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
8.0
Candidate Search
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
9.0
Applicant Tracking
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
9.0
Collaboration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
7.0
Task Creation and Delegation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
3.0
Email Templates
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
9.0
User Permissions
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
9.0
Notifications and Alerts
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
8.0
Reporting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Avature ATS
8.0

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Avature ATS

  • Search capabilities - ability to pipeline top talent.
  • Communication with hiring managers in the hiring manager portal - resumes/notes don't get lost in email and are always accessible to anyone involved in the hiring process.
  • Ability to customize - we've been able to change work flows for different needs, and different business groups as well.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • IBM CXA leverages script tagging to inspect specific behaviour patterns. A tagging engine against your web assets is a must-have to simplify script insertion and avoid having to leverage internal IT resources to modify web code.
  • Tag management is perhaps the most challenging aspect of IBM CXA. In our view, this could be abstracted further and therefore simplified.
  • We would like to see connectors with UBX to common platforms such as CRM, marketing automation. The more this is readily available, the quicker the time to value for clients.
Chris Hall | TrustRadius Reviewer

Avature ATS

  • Easily over-engineered. While it's great to be able to customize, there are times where there are too many choices.
  • Would like to see it integrate better with our HRIS system.
  • Still a lot of manual steps in the workflow.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult
Nick Preese | TrustRadius Reviewer

Avature ATS

No score
No answers yet
No answers on this topic

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.
Tanu Chahal | TrustRadius Reviewer

Avature ATS

Avature is much better than OpenHire! OpenHire didn't give us the ability to share resumes or notes through the system and was very complicated to keep track of candidates that applied to multiple jobs or duplicate candidates. Was also very archaic in the interfacing and usability. Avature gave us many more options to customize our system.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Best tool to measure and track our website activity.
  • Gives us an idea of which strategy on our layout is working better.
  • Representation of data through graphs and charts is very helpful.
Rohan Kashyap | TrustRadius Reviewer

Avature ATS

  • Ability to be more efficient in hiring, leading to faster hire times
  • Easier to keep clean data for OFCCP or AAP audits
  • Spend a lot of time altering or changing workflows/process/manually moving things along
Anonymous | TrustRadius Reviewer

Screenshots

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avature ATS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
9.5
Avature ATS
8.0

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
Avature ATS

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