46 Ratings
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Score 8.5 out of 100
6 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Cloudera Data Platform

I have seen that Cloudera Data Platform is well suited for large batch processes. It works really well for our indication analyses that are performed by the actuaries. I feel that rapid streaming operations may be a situation where additional technology would be needed to provide for a robust solution.
Anonymous | TrustRadius Reviewer

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Cloudera Data Platform

  • Scales
  • Highly available
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Cloudera Data Platform

  • Constantly changing costs
  • Log visibility
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Cloudera Data Platform

No score
No answers yet
No answers on this topic

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Cloudera Data Platform

Cloudera Data Platform 8.0
Based on 2 answers
We have utilized Cloudera support quite frequently and are very satisfied with the capability and responsiveness of that team. Often, the new features delivered with the platform give us an opportunity to mature the way we're doing things, and the support team have been valuable in developing those new patterns.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Cloudera Data Platform

IBM's offering of the Cloud Pak for Data has been a moving target and difficult to compare to Cloudera Data Platform. We have implemented our solution on Amazon Web Services, which appears to be supported by IBM at this point, but the migration would be very expensive for us to endeavor.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Cloudera Data Platform

  • Reduced operational costs
  • Speed to market
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Editions & Modules

Additional Pricing Details

Cloudera Data Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cloudera Data Platform Editions & Modules

Edition
CDP Public Cloud - Data Engineering$0.071
CDP Public Cloud - Data Warehouse$0.0541
CDP Public Cloud - Operational Database$0.081
CDP Public Cloud - Machine Learning$0.171
CDP Public Cloud - Data Hub$0.041
CDP Public Cloud - Flow Management$0.151
CDP Private Cloud - Plus Edition$4002
CDP Private Cloud - Base Edition$10,000.003
  1. per CCU (hourly rate)
  2. CCU (annual subscription)
  3. node + variable (annual subscription)
Additional Pricing Details

Add comparison