Coremetrics / IBM Digital Analytics (discontinued) vs. CustomerSuccessBox
Coremetrics / IBM Digital Analytics (discontinued) vs. CustomerSuccessBox
Product | Rating | Most Used By | Product Summary | Starting Price |
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Coremetrics / IBM Digital Analytics (discontinued) | N/A | Based on the former Coremetrics, IBM Digital Analytics is a discontinued analytics product. IBM acquired Coremetrics in 2010, and re-branded the platform to the IBM Digital Marketing Optimization Solution. Product support was ultimately provided by Acoustic, but the product is not a part of the company's plans going forward. | N/A | |
CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A |
Coremetrics / IBM Digital Analytics (discontinued) | CustomerSuccessBox | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | $499 per user | ||||||||||||||
Additional Details | — | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | ||||||||||||||
More Pricing Information |
Coremetrics / IBM Digital Analytics (discontinued) | CustomerSuccessBox | |
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Top Cons |
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Coremetrics / IBM Digital Analytics (discontinued) | CustomerSuccessBox | |||||||||||||||||||||
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Coremetrics / IBM Digital Analytics (discontinued) | CustomerSuccessBox | |
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Small Businesses | StatCounter Score 9.0 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Siteimprove Score 8.7 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
Enterprises | Contentsquare Score 8.6 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Coremetrics / IBM Digital Analytics (discontinued) | CustomerSuccessBox | |
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Likelihood to Recommend | 7.0 (24 ratings) | 9.5 (15 ratings) |
Likelihood to Renew | 5.8 (18 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | 9.3 (15 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 2.3 (4 ratings) | 9.3 (15 ratings) |
Online Training | 7.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 9.9 (2 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Coremetrics / IBM Digital Analytics (discontinued) | CustomerSuccessBox | |
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Likelihood to Recommend | Discontinued Products | Customer Success Box |
Pros | Discontinued Products | Customer Success Box |
Cons | Discontinued Products | Customer Success Box |
Likelihood to Renew | Discontinued Products | Customer Success Box No answers on this topic |
Usability | Discontinued Products | Customer Success Box |
Reliability and Availability | Discontinued Products | Customer Success Box No answers on this topic |
Performance | Discontinued Products | Customer Success Box No answers on this topic |
Support Rating | Discontinued Products | Customer Success Box |
Online Training | Discontinued Products | Customer Success Box No answers on this topic |
Implementation Rating | Discontinued Products | Customer Success Box No answers on this topic |
Alternatives Considered | Discontinued Products | Customer Success Box |
Scalability | Discontinued Products | Customer Success Box No answers on this topic |
Return on Investment | Discontinued Products | Customer Success Box |
ScreenShots | CustomerSuccessBox Screenshots |