45 Ratings
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Score 7.6 out of 100
50 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Dell EMC Avamar

This software is well suited for companies that want to be very in control of their backups but need a simple tool. It could be convenient for them to just buy their own node, locate it in a different location, and set up the jobs for their machines to backup to the cloud with the specific plugins. However, it would not be convenient for companies looking to have a tool that needs to be secure and compliant, and that need to have different other options for business continuity.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
8.3
Universal recovery
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
8.3
Live recovery
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
7.6
Recovery verification
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
7.7
Business application protection
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
8.7
Multiple backup destinations
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
8.2
Incremental backup identification
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
9.0
Backup to the cloud
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
8.6
Deduplication and file compression
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
9.2
Snapshots
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
7.6
Flexible deployment
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
7.1
Management dashboard
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
7.0
Platform support
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
8.9
Retention options
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
9.4
Encryption
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
8.7

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Dell EMC Avamar

  • Avamar performs data deduplication on the remote host. This greatly reduces the amount of traffic that each backup requires. This even applies to the virtual environment through change block tracking. Backup times are reduced from hours to minutes.
  • The management interface makes it easy to configure and maintain data retention periods. Many times certain data must be kept for an extended period of time. There is a specific menu for managing retention periods.
  • The system is able to recover itself from a hard failure with virtually no loss of backups. There is a checkpoint taken each day that provides a recovery point in the event of a catastrophic failure. Since this is a node based system, the loss of more than one node could require a recovery be performed.
  • While another grid must be purchased, the replication utility allows all backups to be replicated to another grid at a remote location. This ensures the resilience of the backups in the event there is the loss of the primary data center.
  • Also works on HCI devices performing image-level backups as in our primary data center environment
  • There is also now an All-in-One appliance for smaller locations
Rodney Barnhardt | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Dell EMC Avamar

  • The client interface has constant JAVA issues and can be slow and chunky. We have often had issues with current versions of JAVA breaking it so it will not even run.
  • The backup clients are split out for function. Although this makes them light, it also makes it cumbersome to upgrade clients. The naming scheme can also be confusing for the clients.
Tim Knarr | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Dell EMC Avamar

Dell EMC Avamar 9.5
Based on 2 answers
I have been using the product for over five years. This has performed so well that with the current system reaching its End-of-Life with EMC next year, I have proposed replacing it with the latest version of the product. Now that it integrates with Data Domain, the cost has been greatly reduced. Instead of the need to purchase many nodes, one Data Domain can replace them creating a significant cost savings.
Rodney Barnhardt | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Dell EMC Avamar

Dell EMC Avamar 8.0
Based on 1 answer
The system overall is easy to monitor and see your backup/restore status. The user interface could use updating as it relies on Java and any updates to Java cause the interface to stop working need to be reinstalled
Brian Munn | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Dell EMC Avamar

Dell EMC Avamar 8.8
Based on 8 answers
Support is very convincing, always eager to solve issues from the root rather than workaround, don't hesitate to take webex, describe the issues to the core and recommend configuration to avoid further issues. We can ask few questions other than the main issue. They don't hesitate to answer.
Ratnodeep Roy | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Dell EMC Avamar

Avamar has simplied the back up approach in their VE edition and is much easier to use than Data Protector. Backing up multiple VMs takes minutes instead of hours now. Creating policies, retentions, and schedules, is vastly improved and much easier.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Dell EMC Avamar

  • Avamar served our organization very well for many years. It was absolutely the best solution of its day.
  • We did the fork-lift upgrade twice to continue with Avamar. We could not continue to support this model of upgrades.
  • Our final decision to replace Avamar was when the nodes filled with meta-data while we had plenty of data domain space for backups.
  • We've spent too much engineer time babysitting the product.
Paul Lemmons | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dell EMC Avamar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
Dell EMC Avamar
7.5

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
Dell EMC Avamar
9.5

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
8.0

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC Avamar
8.8

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