45 Ratings
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Score 7.6 out of 100
17 Ratings
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Score 7 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Dell EMC PowerScale (EMC Isilon)

EMC Isilon Scale-Out NAS is well suited for larger files (greater the 128 Kb) and where you need to have everything in one common name space. Where it is less appropriate is for many small files (millions of files less than 128 Kb in size) - this causes the protection level to becoming mirroring, which will cost more space.
Anonymous | TrustRadius Reviewer

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Dell EMC PowerScale (EMC Isilon)

  • Isilon NAS scales up well and node replacement is easy. You can replace a node by simply adding a new node and evacuating the node that you want to retire.
  • If the file system layout is designed and executed properly it is an excellent SMB platform with the flexibility to adjust to different share structures. Make sure to take the time to fully understand the AD integration and best practices for share and NTFS permissions management.
  • Node redundancy allows for most upgrades to be installed and applied with rolling node reboots allowing the file systems to stay available throughout the process of applying updates.
  • Native replication is excellent. Jobs complete quickly and we rarely have any replication issues with our Isilon to Isilon replication.
Kevin Blackburn | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Dell EMC PowerScale (EMC Isilon)

  • OneFS block size is somewhere around 128kb stripe unit while most of our tif image files are around 50kb so our logical vs. physical storage is far apart. This caused extra capacity to be needed. I'd like to see the minimum block size to be smaller or initially adjustable depending on user data type.
  • This may just be a training issue, but it's confusing looking at "free" space available when I have a file share mapped to Windows vs. what OneFS states for available free space as they do not match.
  • We noticed that after adding a new node to an existing cluster in production that we had to adjust the networking config in OneFS to allow for another dhcp address so the new node could get an IP address. Normally this wouldn't matter, but it did have a nasty side effect where the SMB service failed after changing the network config which caused a system wide outage since we mostly use SMB protocol. Once the SMB service was restarted via ssh, we were back in business and it was working again.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Dell EMC PowerScale (EMC Isilon)

No score
No answers yet
No answers on this topic

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Dell EMC PowerScale (EMC Isilon)

Isilon is immensely more scalable than Celerra and gave us better control over snapshots and replication. The addition of global deduplication provides a huge space savings benefit as well.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Dell EMC PowerScale (EMC Isilon)

  • Isilon provides very high value for money
  • Matches the performance and storage requirements of the arrays
  • EMC provides very skillful and high response team in case of any issues in isilon
Vishal Ranjan Srivastav | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dell EMC PowerScale (EMC Isilon)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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