45 Ratings
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Score 7.6 out of 100
27 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Dell EMC SC Series

Dell Compellent has a decent portfolio of products for varying sizes of business. Their licensing model is suited for those not wanting total a la carte fare, and administration is intuitive as compared to other storage arrays. This combined with Co-Pilot support gives Dell a good presence in a vast number of scenarios where networked storage is required over a DAS solution. It's only fallback is its own NAS solution, which itself may be better suited to smaller environments
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Flash Array Storage

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC SC Series
8.1
Flash Array Performance
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC SC Series
8.2
Flash Array Integration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC SC Series
8.8
Data Compression
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC SC Series
7.6
Non-Intrusive Upgrades
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC SC Series
9.0
Simplicity
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC SC Series
6.6
Power Savings
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC SC Series
8.2

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Dell EMC SC Series

  • Dell EMC SC Series (Compellent) does work well most of the time, but when there are massive i/o issues such as snapshot consolidation, it seems to function poorly.
  • Dell EMC SC Series (Compellent) is an easy to use array. Simple to configure volumes, add servers, and adjust policies.
  • The updates seem to be easily resolvable, with very little to no issues coming from any problematic update paths.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Dell EMC SC Series

  • Reliability. We had several times where VMFS luns would become corrupted and we'd have to move all VM's off to other storage
  • Performance. 1g iSCSI performance was abysmal (although the unit we used was an older device)
  • Management and Monitoring. Both management and monitoring are pretty primitive. We were never able to integrate monitoring into Nagios.
Jeff Stockamp | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Dell EMC SC Series

No score
No answers yet
No answers on this topic

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Dell EMC SC Series

Dell EMC SC Series 5.0
Based on 2 answers
This is not solely based on the support engineers themselves but more so that the logging and gotcha's that their array has. There have been multiple times where logs are pulled, but the folder is not large enough, and it crashes the array. Other times there are certain aspects that support either does not know of or isn't knowledgable about how to look at particular issues that could be causing problems.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Dell EMC SC Series

We initially used EqualLogic, however we found the Compellent to scale better, do more, and cost nearly the same. Their approach to storage technology was very innovative and seemed to be the most comprehensive. We needed a SAN that was enterprise class in technology, but at the price of something smaller
Justin Stumpf | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Dell EMC SC Series

  • The SC9000 has been able to serve our current and futures needs well enough to not need to upgrade anytime soon.
Brooks Weisblat | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dell EMC SC Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
Dell EMC SC Series
8.8

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
Dell EMC SC Series

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Dell EMC SC Series
5.0

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