Coremetrics / IBM Digital Analytics (discontinued) vs. Data Center Real-User Monitoring (DCRUM), discontinued

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Coremetrics / IBM Digital Analytics (discontinued)
Score 8.0 out of 10
N/A
Based on the former Coremetrics, IBM Digital Analytics is a discontinued analytics product. IBM acquired Coremetrics in 2010, and re-branded the platform to the IBM Digital Marketing Optimization Solution. Product support was ultimately provided by Acoustic, but the product is not a part of the company's plans going forward.N/A
Data Center Real-User Monitoring (DCRUM), discontinued
Score 7.3 out of 10
N/A
Data Center Real-User Monitoring (DCRUM), also known as Dynatrace Network Application Monitoring (NAM), was an application monitoring solution focusing on user experience, with an emphasis on how the network – especially the WAN – influences user experience. It is a legacy product from Dynatrace, and is no longer sold or supported.N/A
Pricing
Coremetrics / IBM Digital Analytics (discontinued)Data Center Real-User Monitoring (DCRUM), discontinued
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Coremetrics / IBM Digital Analytics (discontinued)Data Center Real-User Monitoring (DCRUM), discontinued
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Coremetrics / IBM Digital Analytics (discontinued)Data Center Real-User Monitoring (DCRUM), discontinued
Top Pros
Top Cons
Features
Coremetrics / IBM Digital Analytics (discontinued)Data Center Real-User Monitoring (DCRUM), discontinued
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Coremetrics / IBM Digital Analytics (discontinued)
-
Ratings
Data Center Real-User Monitoring (DCRUM), discontinued
7.2
3 Ratings
6% below category average
Application monitoring00 Ratings7.03 Ratings
Database monitoring00 Ratings6.03 Ratings
Threshold alerts00 Ratings7.03 Ratings
Predictive capabilities00 Ratings8.01 Ratings
Application performance management console00 Ratings8.03 Ratings
Collaboration tools00 Ratings8.03 Ratings
Out-of-the box templates to monitor applications00 Ratings7.03 Ratings
Application dependency mapping and thresholding00 Ratings8.03 Ratings
Virtualization monitoring00 Ratings6.03 Ratings
Server availability and performance monitoring00 Ratings7.03 Ratings
Server usage monitoring and capacity forecasting00 Ratings7.01 Ratings
IT Asset Discovery00 Ratings7.02 Ratings
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User Ratings
Coremetrics / IBM Digital Analytics (discontinued)Data Center Real-User Monitoring (DCRUM), discontinued
Likelihood to Recommend
7.0
(24 ratings)
7.0
(3 ratings)
Likelihood to Renew
5.8
(18 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
10.0
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
2.3
(4 ratings)
9.0
(1 ratings)
Online Training
7.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.9
(2 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Coremetrics / IBM Digital Analytics (discontinued)Data Center Real-User Monitoring (DCRUM), discontinued
Likelihood to Recommend
Discontinued Products
IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.
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Discontinued Products
Dynatrace Network Application Monitoring (NAM), formerly DCRUM, has improved greatly compared to when it was DCRUM; however, it still needs a lot of improvement in end-to-end flow capture with regards to network monitoring. Its alerting and integration capabilities are very good and easy to use. But it still needs a lot of tweaking in usability.
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Pros
Discontinued Products
  • IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
  • The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
  • The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
  • The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.
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Discontinued Products
  • Dynatrace DCRUM can monitor legacy application protocols that are still used in a lot of organizations worldwide who still trust in those technologies.
  • DCRUM monitors client-server architectures very well and can pinpoint issues along an infrastructure stack.
  • Dynatrace DCRUM can analyze a wide spectre of protocols: Corba, DNS, DB2, Exchange, TCP, HTTP, IBM MQ, Citrix, ICMP, Informix, Tuxedo, SMB, LDAP, MSRPC, MySQL, NetFlow, Net8, Oracle Forms, RMI, SAP GUI, SAP HANA, SAP RFC, SMB, SOAP, XML.
Read full review
Cons
Discontinued Products
  • The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
  • Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
  • Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
  • Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
  • Built in API calls allows for nice report design and automation.
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Discontinued Products
  • Major upgrades process is sometimes unpredictable.
  • The use of SQL Server should be evaluated for something else.
  • Easier SSL key handling.
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Likelihood to Renew
Discontinued Products
IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements
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Discontinued Products
No answers on this topic
Usability
Discontinued Products
Very easy to implement and use.
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Discontinued Products
Best of breed.
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Reliability and Availability
Discontinued Products
Never had any issues
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Discontinued Products
No answers on this topic
Performance
Discontinued Products
As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.
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Discontinued Products
No answers on this topic
Support Rating
Discontinued Products
Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.
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Discontinued Products
The only thing missing for a 10, would be if they texted or called you back.
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Online Training
Discontinued Products
Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.
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Discontinued Products
No answers on this topic
Implementation Rating
Discontinued Products
See previous comment: reading and understanding the encyclopedic implementation guide is a must.
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Discontinued Products
No answers on this topic
Alternatives Considered
Discontinued Products
Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.
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Discontinued Products
Nagios can't trace real user transactions from a front-end tier through a backend-tier,;with Nagios you only can monitor server availability and hardware issues. Riverbed is commonly used to determine networking issues without considering real user transactions impact on an application stack.
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Scalability
Discontinued Products
This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.
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Discontinued Products
No answers on this topic
Return on Investment
Discontinued Products
  • We spend too much time trying to work around bugs on the new UI.
  • We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
  • Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.
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Discontinued Products
  • Dynatrace Network Application Monitoring (NAM), formerly DCRUM, helped us get a lot of info on an ongoing issue.
  • It helped us figure out network bottlenecks in our environment.
  • It is a very costly tool and a lot of other cheaper tools give same kind of info.
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ScreenShots