45 Ratings
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Score 7.6 out of 100
Top Rated
142 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Elasticsearch

Elasticsearch's best use case is when you want to store loosely-structured data and be able to search for it near-instantly. And you want to do that in a highly tolerant distributed system. My company doesn't use it this way but I've heard of other companies using ES to store system logs. Another company uses it to store giant store-catalogs.
Anonymous | TrustRadius Reviewer

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Elasticsearch

  • Super-fast search on millions of documents. We've got over 2 billion documents in our index and the retrieve speeds are still in the < 1-second range.
  • Analytics on top of your search. If you organize your data appropriately, Elasticsearch can serve as a distributed OLAP system
  • Elasticsearch is great for geographic data as well, including searching and filtering with geojson, and a variety of geospatial algorithms.
Anatoly Geyfman | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Elasticsearch

  • Setting Java memory thresholds can be a pain for those not accustomed to things like Eden Space & Old Generation which can lead to over allocation, or more likely, under allocation. Apache Solr had a similar issue. It would be nice if the program would take an extra step and dogfood it's own advice by analyzing the system & processes to return a solid recommendation for that configuration. The proper configuration information is outlined in the documentation, it would be nice if that was automated.
  • The only health check that ElasticSearch reports back is a "red" status without any real solid information about what is going on, though its usually memory thresholds or disk I/O. I am currently on ElasticSearch 1.5 so that may have changed for newer versions. When the status goes "red", I as the administrator of the software, feel like I lose control of whats going on which should rarely happen. Something more verbose would eliminate that.
  • This is more of a critique of the ElasticStack in general. The whole top to bottom stack is starting to get feature creep with things that are better suited in other software and increasing the barrier for entry for people to get started with setting up a robust logging infrastructure. ElasticSearch as a storage search engine, is pretty streamlined, but I can see that the tools that comprise the ELK Stack are going to require a certification with constant study at some point. During major release for Logstash a while back, it literally took a month to learn a new language because Elastic completely changed the syntax. For a medium sized organization of only a couple of admins, that is a pretty high bar where time is money. They really should work on refining/automating the tools & search engine they have, instead of shoehorning/changing things on to an already rock solid foundation.
Colby Shores | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Elasticsearch

Elasticsearch 10.0
Based on 1 answer
We're pretty heavily invested in ElasticSearch at this point, and there aren't any obvious negatives that would make us reconsider this decision.
Aaron Gussman | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Elasticsearch

Elasticsearch 10.0
Based on 1 answer
To get started with Elasticsearch, you don't have to get very involved in configuring what really is an incredibly complex system under the hood. You simply install the package, run the service, and you're immediately able to begin using it. You don't need to learn any sort of query language to add data to Elasticsearch or perform some basic searching.If you're used to any sort of RESTful API, getting started with Elasticsearch is a breeze. If you've never interacted with a RESTful API directly, the journey may be a little more bumpy. Overall, though, it's incredibly simple to use for what it's doing under the covers.
Anonymous | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Elasticsearch

Elasticsearch 7.3
Based on 10 answers
We've only used it as an opensource tooling. We did not purchase any additional support to roll out the elasticsearch software. When rolling out the application on our platform we've used the documentation which was available online. During our test phases we did not experience any bugs or issues so we did not rely on support at all.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Elasticsearch

Elasticsearch 9.0
Based on 1 answer
Do not mix data and master roles. Dedicate at least 3 nodes just for Master
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Elasticsearch

As far as we are concerned, Elasticsearch is the gold standard and we have barely evaluated any alternatives. You could consider it an alternative to a relational or NoSQL database, so in cases where those suffice, you don't need Elasticsearch. But if you want powerful text-based search capabilities across large data sets, Elasticsearch is the way to go.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Elasticsearch

  • ElasticSearch was able to meet the high demands of our product when it mattered most.
  • Implementation of ElasticSearch was easy and quick, saving on the cost of implementation.
  • Managing ElasticSearch is very easy. With the right monitoring tools in place, it really is "set it and forget it".
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Elasticsearch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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