45 Ratings
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Score 7.6 out of 100
6 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

FortiSIEM

If budget is an issue then Fortisiem fits well, as it's more than a typical SIEM solution. It can integrate with environmental monitoring systems, UPS HVAC etc. It can be used as the CMDB solution etc. If fine-tuned and looked after it can actually bring a lot of value for less.
Eric V. Zarghami | TrustRadius Reviewer

Feature Rating Comparison

Security Information and Event Management (SIEM)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
FortiSIEM
5.3
Centralized event and log data collection
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
FortiSIEM
6.0
Correlation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
FortiSIEM
7.0
Event and log normalization
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
FortiSIEM
6.0
Deployment flexibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
FortiSIEM
3.0
Custom dashboards and views
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
FortiSIEM
4.0
Host and network-based intrusion detection
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
FortiSIEM
6.0

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

FortiSIEM

  • Log aggregation and analytics
  • CMDB
  • Device inventory and remote management .
  • It can be used by Managed Security Providers who have multiple customers as it offers multi organization support .
Eric V. Zarghami | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

FortiSIEM

  • Non-intuitive/unattractive user interface
  • Too many features that will usually remain unused
  • Very crowded (too many icons) portal
  • The reporting feature is confusing, e.g. you have to click on the "refresh" button to get the result of your inquiry. The report generation process can be much easier, as the user interaction is not pleasant.
Eric V. Zarghami | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

FortiSIEM

No score
No answers yet
No answers on this topic

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

FortiSIEM

No answers on this topic

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

FortiSIEM

  • Other SIEM solutions were cost prohibitive at the time of purchase (2016).
  • Just like any other SIEM, it helped draw a better picture of our current security posture.
Eric V. Zarghami | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FortiSIEM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
FortiSIEM
6.0

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
FortiSIEM

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