45 Ratings
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Score 7.6 out of 100
39 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

IBM FlashSystem

IBM FlashSystem is well suited for heavy analytic workloads created by applications such as SAS Institute software. It is a great candidate where large amounts of data need to be analyzed and scanned. It is also well suited for use with Power 9 systems that can handle the extra throughput. When used with x86/x64 style Intel systems, it will remove all latency from disk, which will flood the Intel CPUs with data, which may require upgrading the Intel systems.
Dana Rafiee | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Flash Array Storage

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
IBM FlashSystem
7.9
Flash Array Performance
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
IBM FlashSystem
8.4
Flash Array Integration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
IBM FlashSystem
8.0
Data Compression
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
IBM FlashSystem
7.8
Non-Intrusive Upgrades
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
IBM FlashSystem
8.2
Simplicity
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
IBM FlashSystem
7.5
Power Savings
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
IBM FlashSystem
7.7

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

IBM FlashSystem

  • It has sufficient availability
  • It has a comprehensive service/ support
  • It offers clients a solution from an established vendor they feel they can trust
  • It has a well-known brand
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

IBM FlashSystem

  • IBM FlashSystem needs to better differentiate itself from commodity SSDs as clients do not typically understand the difference.
  • IBM's software stack needs to be better marketed as clients do not understand the benefits of the stack combined with the hardware.
  • IBM should explain to clients the difference between the V7000 Gen 3 and the FS 9100 series. Currently, it is confusing to clients.
Dana Rafiee | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

IBM FlashSystem

No score
No answers yet
No answers on this topic

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

IBM FlashSystem

IBM and other vendors are creating NVMe-oF devices that are either less customized on the hardware end and are bundled with software, or are more proprietary in the hardware. HPE, Vexata, EMC, and others were analyzed. We found the combination of high quality design by IBM and their knowledgeable personnel around workloads makes a big difference
Dana Rafiee | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

IBM FlashSystem

  • Reduced Batch process time helps increased business availability
  • Reduced foot print helps in reducing capes costs
  • Data reduction capability helps in using more for less
Aman Kumar | TrustRadius Reviewer

Screenshots

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM FlashSystem

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
IBM FlashSystem
8.0

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
IBM FlashSystem

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