60 Ratings
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Score 9 out of 100
6 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

IBM Watson Machine Learning

Wherever you have a well qualified, segregated, data set with a clear problem definition any machine learning tool can be deployed. However, the key is to help the client define the problem to create the baseline on the performance and show improvements. It may so happen that we may not need a machine learning tool. This is where the execution of IBM Watson Machine Learning is lacking.
Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

IBM Watson Machine Learning

  • Good machine learning tool
  • Easy integration
Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • IBM CXA leverages script tagging to inspect specific behaviour patterns. A tagging engine against your web assets is a must-have to simplify script insertion and avoid having to leverage internal IT resources to modify web code.
  • Tag management is perhaps the most challenging aspect of IBM CXA. In our view, this could be abstracted further and therefore simplified.
  • We would like to see connectors with UBX to common platforms such as CRM, marketing automation. The more this is readily available, the quicker the time to value for clients.
Chris Hall | TrustRadius Reviewer

IBM Watson Machine Learning

  • IBM Watson Machine Learning delivery is challenging
  • IBM Watson's deployment business skill gap
Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult
Nick Preese | TrustRadius Reviewer

IBM Watson Machine Learning

No score
No answers yet
No answers on this topic

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

IBM Watson Machine Learning

IBM Watson Machine Learning 4.0
Based on 2 answers
IBM had a hard time providing business level support. There were a lot of data scientists and technology experts but rarely a simple business person shows up. Also the way IBM operates IBM Consulting has competing priorities as compared to IBM Technology. This has resulted in a lot of confusion at the client's end.
Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.
Tanu Chahal | TrustRadius Reviewer

IBM Watson Machine Learning

We have been using Microsoft Azure as a machine learning tool. But the challenges remain the same. These are all tools that you need a robust analysis before a decision on the tool. Unfortunately, the technology company cannot make that determination due to lack of core business understanding. Without that the project is doomed.
Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Best tool to measure and track our website activity.
  • Gives us an idea of which strategy on our layout is working better.
  • Representation of data through graphs and charts is very helpful.
Rohan Kashyap | TrustRadius Reviewer

IBM Watson Machine Learning

No answers on this topic

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Watson Machine Learning

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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