60 Ratings
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Score 9 out of 100
37 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

KNIME Analytics Platform

[KNIME Analytics] is greatly suited for repetitive tasks one has to perform in excel as it automates these mundane tasks. [KNIME Analytics] is also well suited for creating a seamless connection with other BI tools to enable hands-free file sharing. [KNIME Analytics] has improvements to make on the overall User interface, its data visualization package and advanced level of AI-related tasks such as text mining,
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Platform Connectivity

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
7.4
Connect to Multiple Data Sources
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
7.6
Extend Existing Data Sources
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
7.3
Automatic Data Format Detection
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
7.6
MDM Integration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
7.0

Data Exploration

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.4
Visualization
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.2
Interactive Data Analysis
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.6

Data Preparation

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
6.8
Interactive Data Cleaning and Enrichment
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
7.3
Data Transformations
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
7.7
Data Encryption
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.8
Built-in Processors
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
6.3

Platform Data Modeling

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.4
Multiple Model Development Languages and Tools
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.7
Automated Machine Learning
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.0
Single platform for multiple model development
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.5
Self-Service Model Delivery
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.3

Model Deployment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.6
Flexible Model Publishing Options
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
6.1
Security, Governance, and Cost Controls
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
5.1

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

KNIME Analytics Platform

  • Easy to use without much knowledge of coding.
  • Connection to other languages such as JS, R, Python, etc.
  • Workflow is displayed as connected nodes which makes it easy to troubleshoot and visualize.
  • Open-source.
  • Have a decent size community that supports Q&A.
Ivan Cui | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • IBM CXA leverages script tagging to inspect specific behaviour patterns. A tagging engine against your web assets is a must-have to simplify script insertion and avoid having to leverage internal IT resources to modify web code.
  • Tag management is perhaps the most challenging aspect of IBM CXA. In our view, this could be abstracted further and therefore simplified.
  • We would like to see connectors with UBX to common platforms such as CRM, marketing automation. The more this is readily available, the quicker the time to value for clients.
Chris Hall | TrustRadius Reviewer

KNIME Analytics Platform

  • It does not have proper visualization.
  • Some other BI tools (QlikView) have much easier functions for data interaction.
  • Some other BI tools (Tableau) can be set up much faster.
  • It is not an easy tool to use for non-tech savvy staff.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult
Nick Preese | TrustRadius Reviewer

KNIME Analytics Platform

KNIME Analytics Platform 8.0
Based on 1 answer
I am happy with the product. It provides the required functionality.
Anonymous | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

KNIME Analytics Platform

KNIME Analytics Platform 8.0
Based on 1 answer
It performs all the required functions.
Anonymous | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

KNIME Analytics Platform

KNIME Analytics Platform 6.8
Based on 4 answers
Since it is relatively new, there has not developed a vast previously asked/frequently asked questions library that comes up when you google an issue you come across with. This will happen only in time, and as the community grows. Because of the same reason, the community is not big. Consequently, it is possible not to receive good, fast responses to asked questions in community hubs and forums.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.
Tanu Chahal | TrustRadius Reviewer

KNIME Analytics Platform

  • Alteryx : allows for generally "data" knowledgeable workers to easily implement and develop a data model in an automated fashion. The collaboration tools built in also make is easy for members to share work, best practices, and custom modules
  • Alteryx is not cloud based solution where as KNIME Analytics has that
  • Alteryx was selected due to better user interface and better in data analytics
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Best tool to measure and track our website activity.
  • Gives us an idea of which strategy on our layout is working better.
  • Representation of data through graphs and charts is very helpful.
Rohan Kashyap | TrustRadius Reviewer

KNIME Analytics Platform

  • It is suited for data mining or machine learning work but If we're looking for advanced stat methods such as mixed effects linear/logistics models, that needs to be run through an R node.
  • Thinking of our peers with an advanced visualization techniques requirement, it is a lagging product.
Rohit Narang | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KNIME Analytics Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
9.5
KNIME Analytics Platform
7.5

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
KNIME Analytics Platform
8.0

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
8.0

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
6.8

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
KNIME Analytics Platform
8.0

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