46 Ratings
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Score 8.5 out of 100
47 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

LogRhythm NextGen SIEM Platform

I will say that the LogRhythm NextGen SIEM Platform is well suited for an organization that is not very big but has multiple log sources. Or a lot of non-technical employees who do not know how to code or do write custom queries. Typically it is a good fit for universities and mid-range startups. This has an excellent interface, dashboard, useful for managing roles, but it doesn't provide the level of customization that a technical person with knowledge of coding probably would prefer. Software like Splunk and Elastic Search are much more flexible in terms of the granularity of the search.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security Information and Event Management (SIEM)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
8.6
Centralized event and log data collection
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
9.5
Correlation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
9.1
Event and log normalization
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
8.6
Deployment flexibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
8.4
Integration with Identity and Access Management Tools
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
8.0
Custom dashboards and views
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
9.3
Host and network-based intrusion detection
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
7.3

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

LogRhythm NextGen SIEM Platform

  • LogRhythm is a great SIEM to learn content on because the building blocks are very intuitive and easy to implement. All of the concepts relevant to content development are literally represented as drag and drop building blocks that can be easily manipulated.
  • The statistical building blocks contain powerful anomaly detection capabilities that are extremely difficult to implement in other SIEMs or not possible at all.
  • LogRhythm does better event classification than any other SIEM by far. My team typically drops all classification schemes from default installations of SIEMs and rebuilds them from scratch. I can actually use LogRhythms event classifications in rules without worrying about excessive partial matches or correlating unwanted events.
Joel Eng | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

LogRhythm NextGen SIEM Platform

  • While searching for log events is quick, the interface isn't as user-friendly as other SIEM products.
  • Many of the administrative/management functions are only available through the full LogRhythm desktop console, not through the web console.
  • The LogRhythm agent, when used for FIM and RIM, is very memory intensive.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

LogRhythm NextGen SIEM Platform

LogRhythm NextGen SIEM Platform 9.0
Based on 1 answer
LogRhythm is focused on SIEM. That is their core business. Cost of operations, feature set and ease of use. The Log Rhythm support team is outstanding. Overall reliability is good. Reporting module needs some improvement and LR is promising that there will be significant improvements in future releases.
James Harrison | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

LogRhythm NextGen SIEM Platform

LogRhythm NextGen SIEM Platform 8.0
Based on 2 answers
LogRhythm does a rather decent job of making the functionality advanced (allowing for advanced keyword & field searching, use of "AND" as well as "OR" statements in the search bar) while keeping it accessible (by not requiring a specific syntax to do quick searches). This combined with a user interface that has headings and labels that are intuitive is very helpful.
Anonymous | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

LogRhythm NextGen SIEM Platform

LogRhythm NextGen SIEM Platform 8.0
Based on 18 answers
Support has always been fantastic for this product compared to many other support providers I've worked with. They are always very friendly and seem to be well trained and knowledgeable and never have to wait long for a solution. We usually get the issue fixed in the first call, but also we really haven't had to use support a ton so that's also a plus
Anonymous | TrustRadius Reviewer

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

LogRhythm NextGen SIEM Platform

LogRhythm NextGen SIEM Platform 8.0
Based on 3 answers
  • Buy professional services.
  • Buy and implement the system if possible.
  • Remember that the end point log configuration may require other teams in your company to assist you in getting the desired logs from all resources.
  • Attend the end user and daily operations training after a period of usage so you are not overwhelmed with information on concepts not yet seen.
  • Don't be afraid to call for help during your first months of use.
  • Don't close any ticket until you are sure the expected results are verified.
  • Use the community forums to discuss issues with your peers.
  • Watch the training videos offered by L R University.
James Harrison | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

LogRhythm NextGen SIEM Platform

LogRhythm was simpler to set up and configure as well as extract information from. It also was less intrusive in terms of how many appliances were needed to implement. We were up and running within 5 hours to start accepting log sources. We selected LogRhythm as well since support is based in the USA in Colorado.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

LogRhythm NextGen SIEM Platform

  • The ability to search through logs in a centralized location really helps us to provide RCA (Root Cause Analysis) to management for outages. This helps us to quickly identify the cause of outages and thus saves money due to reduced downtime.
  • Being able to configure the alarms to provide real-time notification (and responses) to security events helps to prevent potential loss due to compromises (such as a fraudulent wire transfer).
  • The initial investment in LogRhythm SIEM is somewhat expensive, however, the appliance is built to your specific needs so you won't have to constantly be upgrading the device as your company grows.
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogRhythm NextGen SIEM Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
LogRhythm NextGen SIEM Platform
7.7

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
LogRhythm NextGen SIEM Platform
9.0

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
8.0

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
8.0

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
LogRhythm NextGen SIEM Platform
8.0

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