45 Ratings
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Score 7.6 out of 100
18 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Magnolia V5+

Magnolia CMS is a great product to develop enterprise websites, extranets and intranets. At the moment, the community is growing day by day but so far not many extensions are available. Magnolia is an enterprise CMS, the initial learning curve takes time, to learn all its functionalities and how to customize it is necessary to know Java. When one wants to develop just a simple website without complexity which doesn’t need any specific features such as workflow, versioning, environment separation between staging and public, etc. it is preferable to choose another CMS.
Maurizio Müller | TrustRadius Reviewer

Feature Rating Comparison

Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0
Role-based user permissions
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0

Platform & Infrastructure

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0
API
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0
Internationalization / multi-language
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0

Web Content Creation

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
6.9
WYSIWYG editor
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
6.0
Code quality / cleanliness
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
6.0
Admin section
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0
Page templates
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0
Library of website themes
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0
Publishing workflow
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0
Form generator
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
8.0

Web Content Management

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
6.6
Content taxonomy
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
6.0
SEO support
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0
Bulk management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0
Availability / breadth of extensions
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
7.0
Community / comment management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
6.0

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Magnolia V5+

  • Easy to use for end users
  • You can use both jsp and ftl
  • It lets you easily develop a site for both mobile and desktop (V5 only)
  • Nice templating mechanism
Davide Dispenza | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Magnolia V5+

  • Publishing
  • Content Management
  • Subscribe
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Magnolia V5+

Magnolia V5+ 9.5
Based on 3 answers
I am unable to rate this.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Magnolia V5+

The web features of Magnolia are better.
Andrea Castelli | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Magnolia V5+

  • The biggest business for Tinext is digital marketing. Our team - which includes Sales accounts, Project managers, information architects, software engineers, designers, system engineers, etc. - use Magnolia CMS every day. Having a team focused on a product only is very efficient and allows us to offer a good service and advice to customers.
  • Our customers have very high expectations and need a lot of integration: the flexibility of Magnolia allows us to satisfy every request.
Maurizio Müller | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Editions & Modules

Additional Pricing Details

Magnolia V5+

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Magnolia V5+ Editions & Modules

Edition
Magnolia Community Edition$0
Magnolia Enterprise Edition Standard-2
Magnolia Enterprise Edition Pro-2
  1. per instance
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
Magnolia V5+
7.0

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
Magnolia V5+
9.5

Online Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Magnolia V5+
8.2

Add comparison