Coremetrics / IBM Digital Analytics (discontinued) vs. HPE Ezmeral Data Fabric (MapR)

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

Incentivized

MapR is more well-suited for people who know what they are doing. I consider MapR the Hadoop distribution professionals use.

Incentivized

• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

Incentivized

• MapR had very fast I/O throughput. The write speed was several times faster than what we could achieve with the other Hadoop vendors (Cloudera and Hortonworks). This is because MapR does not use HDFS, which is essentially a "meta filesystem". HDFS is built on top of the filesystem provided by the OS. MapR has their filesystem called MapR-FS, which is a true filesystem and accesses the raw disk drives.
• The MapR filesystem is very easy to integrate with other Linux filesystems. When working with HDFS from Apache Hadoop, you usually have to use either the HDFS API or various Hadoop/HDFS command line utilities to interact with HDFS. You cannot use command line utilities native to the host operation system, which is usually Linux. At least, it is not easily done without setting up NFS, gateways, etc. With MapR-FS, you can mount the filesystem within Linux and use the standard Unix commands to manipulate files.
• The HBase distribution provided by MapR is very similar to the Apache HBase distribution. Cloudera and Hortonworks add GUIs and other various tools on top of their HBase distributions. The MapR HBase distribution is very similar to the Apache distribution, which is nice if you are more accustomed to using Apache HBase.

Incentivized

• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

• It takes time to get latest versions of Apache ecosystem tools released as it has to be adapted.
• When you have issues related to Mapr-FS or Mapr Tables, its hard to figure them out by ourselves.
• Sometime new ecosystem tools versions are released without proper QA.

Incentivized

IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

Very easy to implement and use.

Never had any issues

As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

See previous comment: reading and understanding the encyclopedic implementation guide is a must.

Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

I don't believe there is as much support for MapR yet compared to other more widely known products.

Incentivized

This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

Incentivized

• Increased employee efficiency for sure. Our clients have various levels of expertise in their deployment and user teams, and we never receive complaints about MapR.
• MapR is used by one of our financial services clients who uses it for fraud detection and user pattern analysis. They are able to turn around data much faster than they previously had with in-house applications

Incentivized