45 Ratings
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Score 7.6 out of 100
71 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

McAfee Total Protection

The McAfee suite of internet security products has been my go-to source for internet security for over 7 years. Featuring a snappy interface, frequent updates, and an amazing customer service and support system, McAfee delivers a high quality enterprise level security product at a significant cost saving value to the user. It has been frequently recommended to my staff and my clients to provide their cyber security needs.
Samuel Boyle | TrustRadius Reviewer

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

McAfee Total Protection

  • Integration - McAfee builds their products to ensure integration with pre-existing products is seamless.
  • Customizability - Granular management of policies and security controls, able to tune and mold solutions to individual organizations.
  • Reliability - When configured properly, McAfee solutions rarely have issues. In the case they do, support is phenomenal.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

McAfee Total Protection

  • Updates while always current and valuable occur very often and need to be administered constantly if your systems administrators do not schedule them on a regular basis.
  • Depending on your system it can be a resource burden when running in the background.
  • Interface can be difficult to navigate at times for non-experienced users.
Samuel Boyle | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

McAfee Total Protection

McAfee Total Protection 10.0
Based on 1 answer
McAfee has consistently delivered on its stated goals of providing comprehensive protection for our networks and systems. Due to their excellent work and follow through I have been, and will continue to be a loyal customer.
Samuel Boyle | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

McAfee Total Protection

McAfee ultimately gives you the most bang for your buck so to speak, enabling you to have essential protection at a reasonable cost.
Samuel Boyle | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

McAfee Total Protection

  • McAfee briefings have alerted us to threats BEFORE they happen allowing us to shore up networks and security.
  • Frequent updates keep our system protected and provide valuable usage and system data that lets us determine the overall efficiency of our network and systems in one suite of products.
  • McAfee's constant 24/7 protection has saved money by assuring our systems are protected and therefore have saved us time by avoiding costly reconstiution of compromised systems.
Samuel Boyle | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

McAfee Total Protection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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