62 Ratings
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Score 9.4 out of 100
5 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
8.5
Survey templates
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
7.3
Themes
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1
Custom logo/branding
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1

Survey Content

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
8.8
Changes to live survey
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1
Question design help
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
8.2
Multiple question types
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1

Survey Logic

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1
Survey logic flexibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1

Survey Reporting & Analytics

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
8.5
Response tracking
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
7.3
Data export
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
8.2
Standard reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1
Custom reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1
Analytics
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1

Survey Administration & Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
8.6
Access controls
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
8.2
Compliance
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1

Survey Distribution

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1
Vendor-offered crowdsourcing
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1
Respondent restrictions
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyLab
9.1

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • IBM CXA leverages script tagging to inspect specific behaviour patterns. A tagging engine against your web assets is a must-have to simplify script insertion and avoid having to leverage internal IT resources to modify web code.
  • Tag management is perhaps the most challenging aspect of IBM CXA. In our view, this could be abstracted further and therefore simplified.
  • We would like to see connectors with UBX to common platforms such as CRM, marketing automation. The more this is readily available, the quicker the time to value for clients.
Chris Hall | TrustRadius Reviewer

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult
Nick Preese | TrustRadius Reviewer

SurveyLab

No score
No answers yet
No answers on this topic

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.
Tanu Chahal | TrustRadius Reviewer

SurveyLab

George Smith | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Best tool to measure and track our website activity.
  • Gives us an idea of which strategy on our layout is working better.
  • Representation of data through graphs and charts is very helpful.
Rohan Kashyap | TrustRadius Reviewer

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Screenshots

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
9.5
SurveyLab
9.1

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
SurveyLab

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