45 Ratings
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Score 7.6 out of 100
4 Ratings
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Score 9 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Oracle ZFS

In our case, we use ZFS to store MySQL data. Our MySQL data is of paramount importance, and we need to ensure that the storage that it is kept on is not only fast but also reliable. We can not risk an event that would wipe out all our data. For this reason, we use ZFS to create software RAIDZ to maximize storage redundancy on each MySQL server. We also utilize the ZFS instant snapshot tools to get fully consistent backups of our data without needing to take servers offline for hours at a time.The snapshotting tools are excellent, and allow you to migrate the snapshot data off disk very easily, and import it onto new disks just as easily (so restoring from backups is a cinch).We find ZFS to be a perfect solution for this use case, and I'd expect anyone with similar requirements would see the same benefits.
Jim Rubenstein | TrustRadius Reviewer

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Oracle ZFS

  • Software RAIDZ. Create storage arrays using best available RAID technologies for excellent disk stability
  • Array images and backups. Allows administrators to instantly create disk snapshots, to minimize time disk is unavailable (on the order of seconds, not minutes or hours).
  • Automatic de-deduplication/compression. ZFS will automatically de-dedup data on disk, allowing for more efficient use of the entire disk for unique data. It will also automatically compress data stored on the disk, allowing for even more usage of the available disk space. Great for infrequently accessed backups (There is some performance cost to compression).
Jim Rubenstein | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Oracle ZFS

  • The CLI tools have a bit of a learning curve to them, there are a lot of tools and commands available. Learning all of them is a large task.
  • The documentation is very dense. This is great, but makes it hard to get up to speed, incrementally, quickly.
  • It's still (relatively) new, so I'd expect getting buy-in from larger enterprises to be a bit of an up-hill battle.
  • Deploying on an existing system requires a completely separate storage array, as you need to reformat and set-up the storage devices without any data on them. This might be prohibitively expensive on time or resources to deploy on existing storage infrastructures.
Jim Rubenstein | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Oracle ZFS

No score
No answers yet
No answers on this topic

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Oracle ZFS

ZFS is so far beyond the other filesystems available right now, offering full suites of tools for data management, backup, recovery, maintenance, monitoring, etc. It's not even fair to compare them.
Jim Rubenstein | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Oracle ZFS

  • Less risk in data loss, due to higher stability and better disk level backup features
  • Faster recovery times in the event of failure, minimizing offline time in the event of failure
  • Great disk performance and stability, less failures means less down time.
Jim Rubenstein | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle ZFS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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