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Top Rated
286 Ratings
45 Ratings
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Score 7.6 out of 100

Qualtrics

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Top Rated
286 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Qualtrics

Qualtrics is extremely well-suited for engaging with the wide user-base of your target platform. As a member of a team that provides on-site visits and 'discovery' engagements, Qualtrics helps our team come prepared for on-site visits. Furthermore, follow-up surveys enable our team to be nimble, ask the right questions, and submit additional surveys after our initial engagement. Qualtrics is a fantastic tool for engaging with both internal and external teams with the goal of understanding employee workflows, perceptions, and areas of growth. One can tailor surveys for a specific need and then share out to the client's preferred medium (desktop or mobile). This means that survey respondents will need to have both access and a small technological proficiency in order to successfully complete surveys - however, this is nearly a basic requirement for most administrative jobs today.
Joshua Melder | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.6
Survey templates
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.5
Themes
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.2
Custom logo/branding
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
9.0

Survey Content

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.5
Changes to live survey
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.3
Question design help
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.3
Multiple question types
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.8

Survey Logic

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
7.6
Survey logic flexibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
7.6

Survey Reporting & Analytics

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.4
Response tracking
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.8
Data export
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.7
Standard reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.0
Custom reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.1
Analytics
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.4

Survey Administration & Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.8
Access controls
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.9
Compliance
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.7

Survey Distribution

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.7
Vendor-offered crowdsourcing
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
9.1
Respondent restrictions
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.4

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Qualtrics

  • Qualtrics offers a wide range of question formats. This feature allows for uniquely styled questions that keep a students interest.
  • Qualtrics is very useful for sending out surveys on a particular schedule at a good time to not overload our campus IT system. The reminder feature is great in that I can set up all four reminders for the entire survey when I set up the survey.
  • I most value the immediate support when I run into a problem. A problem stops my work in its tracks. It is very important that I get the issue resolved quickly so I can get on with my work.
Katharine Mason | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Qualtrics

  • Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
  • The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
  • Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.
Corinne Gibson | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Qualtrics

Qualtrics 9.4
Based on 41 answers
I was impressed a couple years ago when two heads of market research at Fortune 500 companies told me about them, and I've been even more impressed with the advancements I've seen in the last year. I like where the company is headed, and I look forward to using them again in a future role.
Ben Lawder | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 8.6
Based on 10 answers
All the menus are very user friendly and intuitive. I can always find exactly what I'm looking for and can change anything I need to with ease. All the elements of the survey are adjustable with very little effort and without confusion.
Brian Harris | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 10.0
Based on 11 answers
Whenever we have had an issue with trying to figure out how to do something (even though the documentation is incredibly well put together) we have asked Qualtrics support and have always received our answer nearly immediately (I think in maybe 10 times, only once did a support person need to call us back). Qualtrics support is dedicated to solving customer issues right, and in the first contact, if at all possible
D. SKye Hodges | TrustRadius Reviewer

Online Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek | TrustRadius Reviewer

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Qualtrics

Qualtrics 9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Qualtrics

I would say Qualtrics is far superior in terms of functionality and ease of use but is far inferior in terms of price. Since this technology is easily imitable, I wouldn't be surprised if there are other solutions (such as SurveyGizmo) which are more economical but offer the same solution.
Daniel Simonet | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Qualtrics

  • It's hard to quantify the impact because of the nature of the work we do in a university. One thing I can say is that it has been a far better replacement for the technology that was previously offered through the specialized survey administration center of the university.
  • It reduces the time one needs to prepare a questionnaire, which translates to monetary savings.
Asif Mehedi | TrustRadius Reviewer

Screenshots

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Qualtrics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
Qualtrics
7.6

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
Qualtrics
9.4

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.6

Reliability and Availability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
9.0

Performance

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
5.5

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
10.0

Online Training

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
8.0

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Qualtrics
9.0

Add comparison