45 Ratings
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Score 7.6 out of 100
45 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

RapidMiner Studio

RapidMiner is really fantastic to perform fast ETL processes and work on your data as you want, no matter what is the source. You will really save a lot of time when you learn how to use it. You can create mining analysis with several algorithms, and thanks to add-ons, you can apply a lot of techniques. It will not replace a business intelligence dashboard but it allows to create great datamarts for your BI tools.One negative thing is that It's no easy to share your outputs.
David Baltar Boilève | TrustRadius Reviewer

Feature Rating Comparison

Platform Connectivity

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0
Connect to Multiple Data Sources
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0
Extend Existing Data Sources
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0
Automatic Data Format Detection
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0

Data Exploration

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
9.0
Visualization
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0
Interactive Data Analysis
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
8.0

Data Preparation

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
9.0
Interactive Data Cleaning and Enrichment
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0
Data Transformations
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0
Data Encryption
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
6.0
Built-in Processors
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0

Platform Data Modeling

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
9.5
Multiple Model Development Languages and Tools
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0
Automated Machine Learning
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0
Single platform for multiple model development
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
10.0
Self-Service Model Delivery
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
8.0

Model Deployment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
5.0
Flexible Model Publishing Options
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
5.0

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

RapidMiner Studio

  • I am very impressed at how easily you can work within RapidMiner without much data analytics training. Plus with the help of the crowd, you can see what steps others have taken with their data analytics projects.
  • Text mining was simple and clean. We used this for our call transcription problem where we didn't have the resources to listen to each call. We needed to qualify each call based on some key phrases.
  • Our direct mail program was large and not very targeted. Using RapidMiner, we were able to isolate a predictive level we felt comfortable with and decided not to send to anyone below that level. We saved quite a bit of money.
Sue Bennett | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

RapidMiner Studio

  • I hope RapidMiner would be the first data science platform that allows data scientists to change the behaviour of a machine learning algorithm that already exists in the repository. For example, I want to be able to change the way a genetic algorithm mutates.
  • Automatic programming: One day, I hope RapidMiner can automatically generate codes in any 4th generation programming language based on the developed model.
  • More tutorials/samples needed: Why doesn't RapidMiner becomes the next 'UC Irvine Machine Learning Repository'? Provide real examples and real cases for users to study and understand the best practices in modelling. RapidMiner already has some datasets for a tutorial. Besides the existing samples, I hope RapidMiner can provide more sample data and examples.
Mohd Zakree Ahmad Nazri | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

RapidMiner Studio

RapidMiner Studio 9.0
Based on 1 answer
Very fast and user-friendly tool
David Baltar Boilève | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

RapidMiner Studio

RapidMiner Studio 9.0
Based on 1 answer
Very use to use and learn
David Baltar Boilève | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

RapidMiner Studio

We selected RapidMiner due to ease of use and a comfortable user interface. It stacks up very well against these tools in the predictive analytics space. For basic analytics and data reporting, we chose QlikView and Qlik Sense as a more robust reporting platform.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

RapidMiner Studio

  • Thanks to the patters that RapidMiner has detected, we have been able to follow clues in the right direction, both for the Protein Interaction Network Analysis and for the Epilepsy Research
  • Students and participants of the machine learning workshops have learned about this technology and about the tool
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RapidMiner Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
RapidMiner Studio
8.7

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
RapidMiner Studio
9.0

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
RapidMiner Studio
9.0

Add comparison