45 Ratings
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Score 7.6 out of 100
Top Rated
304 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

SAP ERP

SAP is an extremely integrated system. Not all companies are ready for this. Many are so used to having systems that require a lot of batch processing, giving kind of an extra cushion to allow for errors or mistakes. SAP is a live system, meaning that when you commit or transact something, it triggers the integration among all modules that touch whatever the transaction is for. An example is allowing SAP to generate purchasing documents based on the scheduled demand for production. Say someone puts in a work order and by mistake, fat fingers an extra zero on the desired quantity. This may cause SAP to purchase WAY more raw materials than you need. This is a great feature, but it can also come back to hurt you if not controlled properly.
John Mota | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
7.4
Pay calculation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
5.0
Benefit plan administration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
7.7
Direct deposit files
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.2
Salary revision and increment management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.0
Reimbursement management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.1

Customization

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
7.2
API for custom integration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
7.3
Plug-ins
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
7.2

Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.9
Single sign-on capability
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.6
Role-based user permissions
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
9.2

Reporting & Analytics

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
6.7
Dashboards
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
6.2
Standard reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
7.2
Custom reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
6.8

General Ledger and Configurable Accounting

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.4
Accounts payable
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.6
Accounts receivable
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.2

Inventory Management

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.3
Inventory tracking
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.9
Automatic reordering
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
7.7
Location management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.2
Manufacturing module
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.4

Order Management

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
7.4
Pricing
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.0
Order entry
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
7.9
Credit card processing
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
5.9
Cost of goods sold
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
7.7

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

SAP ERP

  • Integration of functions within the organization (example: warehouse releasing and inventory management with finance costing and logistics)
  • Security features are on point. Clear segregation of duties can be achieved by assigning access rights based on least privilege principle
  • Can be easily learned.
  • Roles assigned to users can be customized.
Brandon Macapelit, CISA | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

SAP ERP

  • High cost of licensing, implementation & maintenance.
  • It gets complex when companies try to implement their existing business processes to Standard SAP provided business processes if it differs.
  • It is not for small/medium size businesses
  • The complete implementation process may take several years. Usually, companies take core modules of SAP ERP & implement those first.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

SAP ERP

SAP ERP 8.6
Based on 4 answers
The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
Todd Bellamy | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

SAP ERP

SAP ERP 8.0
Based on 1 answer
Once you learn how to use SAP ERP, it becomes a powerful tool for analysis and inventory management.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

SAP ERP

SAP was found to be better suited for the manufacturing nature of our organization's business and provides robust process integrations across production, supply chain, order management, material master and inventory management. Although the user experience aspect was less than desirable, the business process consolidation outweighed this shortcoming. The cost of implementation and maintenance was higher for SAP.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

SAP ERP

  • The Coca-Cola bottlers use a multi-tenant environment, and that helps their bottom line as they share a single instance.
  • Integration back to sales enables the Bottles to be more efficient and saves costs that relate to integration to 3rd party sales applications.
  • Reduces the number of 3rd party applications, which saves on operating costs.
Domenic Vetro | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
SAP ERP
8.7

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
SAP ERP
8.6

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
8.0

Reliability and Availability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
10.0

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
3.0

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAP ERP
3.0

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