45 Ratings
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Score 7.6 out of 100
8 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

SAS Enterprise Miner

SAS Enterprise Miner is world-class software for individuals interested in developing reproducible models in a reasonable amount of time. Perhaps the most useful part of SAS Enterprise Miner is the ability to compare models with other models without writing code. The ensemble modeling capabilities is the easiest way to do ensemble modeling I have come across. SAS Enterprise Miner is well-suited for beginning to advanced analysts who know something about advanced analytics. The software is not well-suited for analysts or companies that have little interest in advanced modeling.
Thomas Young | TrustRadius Reviewer

Feature Rating Comparison

Platform Connectivity

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.8
Connect to Multiple Data Sources
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.4
Extend Existing Data Sources
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.9
Automatic Data Format Detection
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
9.2
MDM Integration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.9

Data Exploration

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
7.8
Visualization
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
6.6
Interactive Data Analysis
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.9

Data Preparation

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.1
Interactive Data Cleaning and Enrichment
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
7.8
Data Transformations
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.3
Data Encryption
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.2
Built-in Processors
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.2

Platform Data Modeling

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.5
Multiple Model Development Languages and Tools
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
7.1
Automated Machine Learning
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
9.4
Single platform for multiple model development
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.4
Self-Service Model Delivery
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
9.0

Model Deployment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
7.5
Flexible Model Publishing Options
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
7.1
Security, Governance, and Cost Controls
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
8.0

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

SAS Enterprise Miner

  • Enterprise Miner is really visual and lets you do a whole lot without actually going into the detailed options. For decent results, you should really explore the different advanced options though.
  • The recent versions of Miner allow users to use R code in Miner. You can then compare several models and approach to get the best performing model.
  • The resulting data is really well displayed and easy to understand (ex: the lift graph, score ranking, etc.)
  • Miner has the ability to integrate custom SAS code which allows the user to add functionalities that are specific to the project.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

SAS Enterprise Miner

  • With large data sets, SAS Enterprise Miner sometimes takes a long time to run. Sometimes you have to just leave your computer running while Enterprise Miner does its thing.
  • If you want complete control over the modeling framework, you have to take what Enterprise Miner does and customize it. SAS seems to be working hard on making things easier to customize, but it's not completely there yet.
  • The graphic capabilities of SAS Enterprise Miner leave a lot to be desired, especially in the era of self-service business intelligence software.
Thomas Young | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

SAS Enterprise Miner

No score
No answers yet
No answers on this topic

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

SAS Enterprise Miner

SAS Enterprise Miner 10.0
Based on 2 answers
I have contacted SAS twice in the past year and they have been super responsive both times. They solved my problem. I am also registered for an in-person class next month and they called today to tell me that it will be an online-only session. They apologized for the change and registered me for the online version. Super helpful!
Gary Wilcox | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

SAS Enterprise Miner

SAS EM has a very great set of machine learning and predictive analytics toolsets, which helped our organization achieve its goals. We used other tools, but for us, SAS EM was the most intuitive and easy to learn the tool and it provides greater data exploration and data preparation capabilities compared to the other tools we used.
Akos Krommer, CISA, ACDA | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

SAS Enterprise Miner

  • SAS Enterprise Miner is a positive ROI in the sense that it saves a ton of time coding.
  • SAS Enterprise Miner is a negative ROI in that it's expensive, and perhaps makes analysts brainless.
Thomas Young | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAS Enterprise Miner

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
SAS Enterprise Miner
9.6

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
SAS Enterprise Miner

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SAS Enterprise Miner
10.0

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