45 Ratings
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Score 7.6 out of 100
Top Rated
746 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey is great for when you need feedback from a large audience (our company is about 30 people) and you want feedback in a simple, quick, and easy way. It's very easy to use (you don't need to be super tech-savvy to understand how to use it) and you get answers immediately. We wouldn't use SurveyMonkey for something that requires more in-depth answers or when we want our employees' answers to remain confidential.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.0
Survey templates
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.6
Themes
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.2
Custom logo/branding
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
7.2

Survey Content

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.6
Changes to live survey
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.9
Question design help
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.0
Multiple question types
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.9

Survey Logic

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.3
Survey logic flexibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.3

Survey Reporting & Analytics

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.4
Response tracking
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
9.1
Data export
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.9
Standard reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.2
Custom reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
7.8
Analytics
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.2

Survey Administration & Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.5
Access controls
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.5
Compliance
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.4

Survey Distribution

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.3
Vendor-offered crowdsourcing
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.2
Respondent restrictions
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.4

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

SurveyMonkey

  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
Stacey Pagan | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

SurveyMonkey

  • The UI feels outdated. That in itself is not a bad thing - you know when you're filling a Survey Monkey, as the interface is easily recognisable. However, while all the other competitors and tools are moving with the times, Survey Monkey seems to be stuck in time. That, however, is the opposite of their app: their mobile development team definitely keeps their app up-to-date with the latest technologies. For instance, they updated their app to support the latest iPhone 6 and 6 Plus soon after the devices were released.
  • There's reporting available on the platform, although it feels quite basic. As an analyst I usually require enough features to "slice and dice" the data and work with it, and Survey Monkey doesn't help me all the way. That's not the end of the world however: the reporting available will be just enough for a user who just wants to know the top-level stats, and for advanced users the spreadsheet exports will be enough for you to carry on your reporting in your tool of choice.
Ben Donkor | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

SurveyMonkey

SurveyMonkey 8.9
Based on 27 answers
It's very budget friendly. I think we pay a little over $200 a year for our annual subscription and we pretty much use it on a monthly basis to get feedback from our members on meetings, conferences, trade shows and gathering contact info.
Megan Abbott | TrustRadius Reviewer

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 5.0
Based on 3 answers
The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Eldad Arad | TrustRadius Reviewer

Performance

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 6.0
Based on 1 answer
still to many limitations for more complex surveys --skips, filtered questions, etc.
Jeannette Saquet | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 8.0
Based on 2 answers
We have only worked with the customer support team when renewing our plan. The process is very easy and can be completed in less than 5 minutes.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

SurveyMonkey

SurveyMonkey 10.0
Based on 2 answers
Implementation not required.
Rachel Biederman | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

SurveyMonkey

I have never used any other Survey Software/Program, because Survey Monkey has never let me down! If I were to need to find another program to use, I would most likely use the Internet and word of mouth and try to gather recommendations/referrals, but again, I have never felt it necessary to do so.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

SurveyMonkey

  • ROI positive.
  • Better connection and communication with my entire work team, and even better business relationships with clients.
  • With better data collection, we have been able to improve various functions within the organization, knowing our shortcomings, we find fast and accurate solutions.
Freddy Stephen | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveyMonkey

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
SurveyMonkey
8.2

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
SurveyMonkey
8.9

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
5.0

Reliability and Availability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
10.0

Performance

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
6.0

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
8.0

Implementation Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
SurveyMonkey
10.0

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