45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
Top Rated
68 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Vimeo

I think Vimeo is well-used by organizations or people interested in placing the videos within another platform (within an app, embedded in a website, etc.) rather than someone looking for a video platform for social media purposes. I would say Vimeo is a wonderful business solution rather than a personal outlet.
Marissa Roth | TrustRadius Reviewer

Feature Rating Comparison

Video Marketing

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
7.2
Lead generation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
7.4
Video personalization
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.0
eCommerce
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
5.9
Support for advertisements
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
6.8
Video SEO
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
7.8
Integration to Marketing Automation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
7.5

Video Platform Integrations

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
6.2
Integration to Salesforce.com
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
5.3
Integration to Marketo
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
5.8
Integration to HubSpot
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
6.2
Integration to Eloqua
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
5.9
Integration to LMS
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
7.8

Video Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
9.3
Video access controls
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
9.2
User management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
9.1
Video link sharing
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
9.7
Internal video
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
9.4
External video
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
9.3

Video Player

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.9
Player customization
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.5
Embedded videos
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
9.6
Video quality / Bandwidth controls
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.7
Mobile compatibility
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.8

Video Analytics

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.1
A/B testing
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
6.5
Streaming quality reports
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
7.7
Per viewer tracking
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.3
Per video tracking
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
9.3
Video analytics dashboard
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.7

Video Hosting, Management & Storage

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.0
On-Demand video
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
7.7
Live streaming
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
7.4
Impact of streaming on network
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
7.2
Video upload & format support
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.0
Video library / File management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.6
Video portal
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.9

Video Engagement

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
6.9
Audience polling
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
5.2
Audience Q&A / Live chat
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
6.5
Video comments
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.8

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Vimeo

  • Image and Branding - Vimeo has always had an edge on design and branding versus its competitors like YouTube. Using Vimeo as a content delivery platform gives the appearance of being luxurious and having a high-end product.
  • Video Configuration - I've used YouTube through multiple iterations of their video management and configuration options, and Vimeo has continued to beat it hands down, both in ease of use and robustness. I can easily organize my Vimeo videos into tags and playlists while I still struggle with YouTube, where it is quite laborious.
  • User Interaction - Vimeo allows you to capture user email addresses for email lists with ease, something its competitors have not figured out yet. You can easily split your video into chapters and hyperlink from within the video to other areas, features which competitors like YouTube have in some form but not nearly as easy to use or well-implemented as Vimeo.
  • Video Analytics - Vimeo has a full-featured analytics suite that helps content creators understand user interaction and engagement with their videos.
  • Versioning and Collaboration - Vimeo has workflows for video history and for collaboration where you can have a content creator upload a video which enters a pipeline for an editor to approve. I have not used these workflows, but it's pretty cool that they have implemented features like this.
  • Custom Micro-Sites - I have only ever embedded Vimeo videos in websites that I've created, or sent them as links to clients, but I have seen well-designed micro-sites for content creators built using Vimeo. Overall, Vimeo does design and branding very well. Their micro-sites look much better, visually speaking, than competitors like YouTube whose equivalent feature, the YouTube Channel, just seems dry in comparison.
Jonah Dempcy | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

Vimeo

  • The Vimeo videos do not appear on search engine results, it would be better if search engines can find them.
  • The search option can be made better. Looking up for old videos are a hassle sometimes.
  • Can have CC autogeneration option, it would be better.
Hanaa Ibham | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

Vimeo

No score
No answers yet
No answers on this topic

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Vimeo

Vimeo 9.0
Based on 1 answer
The customization options are vast and very easy to utilize. While there can be a slight learning curve for some advanced features, it is not so steep that it takes a long time to figure out. Support is great at guiding you through anything that might be confusing to you as well
Jeannette Saysomvang | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Vimeo

Vimeo 8.3
Based on 15 answers
Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

Vimeo

In higher ed we have a couple of options that integrate directly with our LMS (Blackboard/Canvas) that are comparable. Kaltura is outstanding but it's very expensive whereas I've found Viddler(and YouTube) to be much more simplistic. I've worked with other tools that want to charge based on the number of views or how much bandwidth you demand but I have always found that to be erratic. For budgeting purposes, I prefer to you just a sent annual fee like Vimeo.
Mark Nowowiejski | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

Vimeo

  • We have seen a very good ROI on all of our weekly videos as it provides really good analytics.
  • Because Vimeo is reliable there has been very little to no troubleshooting or issues with video playback. That means our customers don't leave the video when
  • Our website is a destination for people to view our videos, so on the negative side, Vimeo doesn't have the user base to have our content organically discovered.
Jon Ackerman | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vimeo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
Vimeo
8.1

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
Vimeo

Usability

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
9.0

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Vimeo
8.3

Add comparison