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Top Rated
655 Ratings
124 Ratings
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Score 8.5 out of 100

SharpSpring from Constant Contact

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Top Rated
655 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • SharpSpring from Constant Contact ranks higher in 6 feature sets: Email & Online Marketing, Lead Management, Campaign Management, Social Media Marketing, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

7.0

Acoustic Campaign

70%
7.4

SharpSpring from Constant Contact

74%
SharpSpring from Constant Contact ranks higher in 6/9 features

WYSIWYG email editor

4.0
40%
10 Ratings
7.6
76%
462 Ratings

Dynamic content

8.0
80%
7 Ratings
7.3
73%
446 Ratings

Ability to test dynamic content

7.5
75%
8 Ratings
7.0
70%
427 Ratings

Landing pages

5.1
51%
8 Ratings
6.4
64%
434 Ratings

A/B testing

7.0
70%
10 Ratings
8.0
80%
389 Ratings

Mobile optimization

6.9
69%
7 Ratings
3.8
38%
420 Ratings

Email deliverability reporting

8.0
80%
20 Ratings
8.5
85%
809 Ratings

List management

8.0
80%
9 Ratings
8.9
89%
493 Ratings

Triggered drip sequences

8.0
80%
8 Ratings
9.0
90%
467 Ratings

Lead Management

7.4

Acoustic Campaign

74%
8.8

SharpSpring from Constant Contact

88%
SharpSpring from Constant Contact ranks higher in 4/4 features

Lead nurturing

6.1
61%
8 Ratings
9.2
92%
478 Ratings

Lead scoring and grading

7.9
79%
7 Ratings
8.4
84%
485 Ratings

Data quality management

8.0
80%
7 Ratings
8.7
87%
461 Ratings

Automated sales alerts and tasks

7.5
75%
4 Ratings
8.9
89%
457 Ratings

Campaign Management

7.0

Acoustic Campaign

70%
8.6

SharpSpring from Constant Contact

86%
SharpSpring from Constant Contact ranks higher in 2/2 features

Calendaring

6.5
65%
8 Ratings
8.4
84%
332 Ratings

Event/webinar marketing

7.4
74%
4 Ratings
8.7
87%
314 Ratings

Social Media Marketing

6.3

Acoustic Campaign

63%
6.8

SharpSpring from Constant Contact

68%
SharpSpring from Constant Contact ranks higher in 2/2 features

Social sharing and campaigns

6.5
65%
4 Ratings
6.6
66%
310 Ratings

Social profile integration

6.2
62%
5 Ratings
6.9
69%
356 Ratings

Reporting & Analytics

4.5

Acoustic Campaign

45%
8.4

SharpSpring from Constant Contact

84%
SharpSpring from Constant Contact ranks higher in 3/3 features

Dashboards

4.2
42%
10 Ratings
8.1
81%
480 Ratings

Standard reports

4.2
42%
10 Ratings
8.7
87%
481 Ratings

Custom reports

5.1
51%
8 Ratings
8.4
84%
442 Ratings

Platform & Infrastructure

5.7

Acoustic Campaign

57%
8.1

SharpSpring from Constant Contact

81%
SharpSpring from Constant Contact ranks higher in 5/6 features

API

5.2
52%
9 Ratings
8.2
82%
359 Ratings

Role-based workflow & approvals

6.0
60%
4 Ratings
8.3
83%
397 Ratings

Customizability

5.9
59%
5 Ratings
8.1
81%
435 Ratings

Integration with Salesforce.com

4.3
43%
8 Ratings
8.0
80%
214 Ratings

Integration with Microsoft Dynamics CRM

5.0
50%
3 Ratings
8.0
80%
97 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
7.7
77%
90 Ratings

Attribute Ratings

  • Acoustic Campaign is rated higher in 3 areas: Availability, Performance, Online Training
  • SharpSpring from Constant Contact is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, Implementation Rating
  • Acoustic Campaign and SharpSpring from Constant Contact are tied in 1 area: Usability

Likelihood to Recommend

4.1

Acoustic Campaign

41%
40 Ratings
9.0

SharpSpring from Constant Contact

90%
517 Ratings

Likelihood to Renew

5.5

Acoustic Campaign

55%
30 Ratings
7.7

SharpSpring from Constant Contact

77%
32 Ratings

Usability

8.0

Acoustic Campaign

80%
6 Ratings
8.0

SharpSpring from Constant Contact

80%
70 Ratings

Availability

10.0

Acoustic Campaign

100%
4 Ratings
7.2

SharpSpring from Constant Contact

72%
3 Ratings

Performance

7.0

Acoustic Campaign

70%
4 Ratings
4.0

SharpSpring from Constant Contact

40%
3 Ratings

Support Rating

5.9

Acoustic Campaign

59%
10 Ratings
8.5

SharpSpring from Constant Contact

85%
80 Ratings

Online Training

9.0

Acoustic Campaign

90%
2 Ratings
4.5

SharpSpring from Constant Contact

45%
2 Ratings

Implementation Rating

7.4

Acoustic Campaign

74%
8 Ratings
7.9

SharpSpring from Constant Contact

79%
15 Ratings

Product Scalability

Acoustic Campaign

N/A
0 Ratings
3.0

SharpSpring from Constant Contact

30%
2 Ratings

Likelihood to Recommend

Acoustic Campaign

Silverpop is a powerful and comprehensive tool for digital marketers, and is apprprioate for companies of varying sizes, as well as both B2B and B2C models. It's particularly well-suited for companies with large, accurate customer databases and the ability to track customer actions on their websites to use as marketing automation triggers.
Kristin Lucido | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
Andrea Nwobosi | TrustRadius Reviewer

Pros

Acoustic Campaign

  • Automated Messages - we currently have over 70 automated messages going out on any particular day through feeds and API calls that we pass to Silverpop. We rely on these automated messages to communicate to our customers and can rely on Silverpop to always be up and running to get these messages out.
  • Robust query building - We can target customers easily based on a combination of demographic profile data, as well as email and site behavior and purchase behavior, allowing us to finely segment our audience
  • Deep dive reporting - the UI reporting, as well as the available reports to download through the API give us tremendous insight into how our subscribers are responding to email.
Carey Marston | TrustRadius Reviewer

SharpSpring from Constant Contact

  • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
  • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
Jurgen Teichert | TrustRadius Reviewer

Cons

Acoustic Campaign

  • Data syncing and errors - Silverpop does not do a great job of getting data to sync regularly with our CRM (Salesforce.com). The data had to flow back and forth several times before being added to campaigns and in some instances, it took days to update leads! Also, failed lead syncs get stuck in an alert list but it does not notify you otherwise that a lead failed the sync.
  • Design issues - we use custom HTML to build emails and landing pages, and we were unable to render background images on our campaigns. Also, once you toggle between design and source (code) view to make edits, it often broke the code and threw off the design.
  • Administrator alerts - when sync fails altogether between systems, there is no email alert sent to the system admin (me/my team) so we at times have found that we have gone 18 hours until we stumble across the fact that the system sync has failed.
  • Reporting - it is not very comprehensive and we had difficulty generating the level of reporting that we need to have.
  • Support - there are a few gems in the support team who know what they're doing, but largely calling support is a lesson in frustration.
  • Product bug fixes - in two instances, my open support tickets were identified as product bugs. One related to incorrect cookie tracking which was causing our leads not to be scoring properly. They determined that this wasn't critical enough to build into their product fix road map. This is core to an automation system working properly.
Jennifer Lewis | TrustRadius Reviewer

SharpSpring from Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Kaila Troia | TrustRadius Reviewer

Pricing Details

Acoustic Campaign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Acoustic Campaign Editions & Modules

Additional Pricing Details

SharpSpring from Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$399 per month

SharpSpring from Constant Contact Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Likelihood to Renew

Acoustic Campaign

Acoustic Campaign 5.5
Based on 30 answers
SilverPop is a great marketing tool that integrates with Salesforce to provide customers and employees a great buying and selling experience. The software takes some very difficult tasks and makes them easy to accomplish. With proper setup and management, Silverpop gives you the tools to gain insight into the productiveness of campaigns.
Shannon Feldpush | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.7
Based on 32 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Acoustic Campaign

Acoustic Campaign 8.0
Based on 6 answers
This is a little bit difficult to rate because Silverpop is gradually updating its interface to improve usability all around. I know users are able to do their job with minimal assistance. However, some of the interface is dated, and the Programs interface, while functional, has a bit of a learning curve.
Michael Hobley | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.0
Based on 70 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Reliability and Availability

Acoustic Campaign

Acoustic Campaign 10.0
Based on 4 answers
While several of the other reviews have mentioned poor performance in this department, we have only had one situation where the system was down (although it was down for several hours). Silverpop segments its clients on different servers, and I know that the problem we experienced only occurred on our specific server (maybe other servers have had their own problems?) but our service has been reliable otherwise.
Michael Hobley | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.2
Based on 3 answers
No answer on this topic is available.

Performance

Acoustic Campaign

Acoustic Campaign 7.0
Based on 4 answers
The throttle time for sending emails would vary depending on how many other campaigns were going out that day, which I found inconsistent
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 4.0
Based on 3 answers
No answer on this topic is available.

Support Rating

Acoustic Campaign

Acoustic Campaign 5.9
Based on 10 answers
The Salesforce Integration support team is fantastic. I'd give them greater than a 10 if possible. The rest of the support team can be extremely frustrating to work with. Too often they try to blame something obscure and refuse to escalate or look into the issue. And on occasion when you find system glitches they don't seem to care about fixing them
Joe Sisler | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.5
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Online Training

Acoustic Campaign

Acoustic Campaign 9.0
Based on 2 answers
The online trainings are very detailed (for the most part) and really walk through the entire system. They are a little dry, but they are usually broken up into segments to allow you to skip to the parts you need.
Michael Hobley | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 4.5
Based on 2 answers
No answer on this topic is available.

Implementation Rating

Acoustic Campaign

Acoustic Campaign 7.4
Based on 8 answers
Based on recommendations from Silverpop we made some implementation decisions that we later regretted pretty substantially. In hindsight we should have started a pilot implementation earlier so we could learn and then start over. The big issue for us was that Silverpop recommended a non-keyed database, or at least a database that doesn't use email address as primary key. This is resulted in a large number of duplicate email addresses so that the end user is forced to unsubscribe multiple times to stop receiving emails.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.9
Based on 15 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Acoustic Campaign

We evaluated alternate providers less than a year into our IBM Watson Campaign contract because the system was so clunky to use (and we wanted a system that would include or better integrate with our SMS provider). Bluecore and Klaviyo were the front runners at the time, and we came close to moving forward with Bluecore. The pricing model and overall the cost of Bluecore was much higher than IBM for us though, and the timing of this was right when the IBM to Acoustic changes took place. We decided to give Acoustic a shot and are optimistic it will be enough to keep us on board once all the dust settles, though I find it unlikely we will renew with Acoustic when our contract is up again. My main email specialist is a Klaviyo expert and finds that platform very easy to use in comparison-- it might be a better fit for a team of our size.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
Kèlene Poyurs | TrustRadius Reviewer

Return on Investment

Acoustic Campaign

  • we have not experienced any currently but moving to lead automation and lead scoring could change that.
  • i'm not sure how increased employee efficiency would ever be a benefit b/c lead importing and visibility, along with setting up email templates is quite cumbersome.
Maureen Kolb | TrustRadius Reviewer

SharpSpring from Constant Contact

  • Streamlined Processes - sales and marketing are now all in the same place.
  • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
  • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
  • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
  • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
Tim Hemingway | TrustRadius Reviewer

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