<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
46 Ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Crownpeak DXM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Acoustic Content (formerly IBM Watson Content Hub)

We can organize all our content easily by uploading content files and other digital assets. CMS smart AI generates metadata by tagging them automatically which helps us to sort our content into different categories. CMS content modeling feature helps us to visualize our content structure, assemble them in an intelligent manner and reuse the content whenever we want to for different purposes.
Anonymous | TrustRadius Reviewer

Crownpeak DXM

Crownpeak DXM is well suited for companies who need to efficiently push content out across multiple channels with minimal fuss. It is a great choice for enterprise-level businesses that need an agile and comprehensive content workflow as it is cloud-based, agile, and offers automatic system upgrades. It fits seamlessly into a customer technology ecosystem as it is highly interoperable, and integrates well with industry leaders in the DAM, PIM, and TMS spaces. Crownpeak DXM is suitable for corporate marketing and localization departments looking for customer-centric digital experience platforms. The decoupled architecture of the platform gives users the flexibility to push content globally with less effort and shorter turnaround times. In summary, our joint customers see the value and impact of Crownpeak’s platform on their lead times, bottom line, and overall brand consistency.
Lauren Johnston | TrustRadius Reviewer

Feature Rating Comparison

Security

Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
8.1
Role-based user permissions
Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
8.1

Platform & Infrastructure

Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
7.1
API
Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
7.1
Internationalization / multi-language
Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
7.1

Web Content Creation

Acoustic Content (formerly IBM Watson Content Hub)
8.7
Crownpeak DXM
7.2
WYSIWYG editor
Acoustic Content (formerly IBM Watson Content Hub)
7.5
Crownpeak DXM
7.3
Code quality / cleanliness
Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
7.0
Admin section
Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
7.2
Page templates
Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
7.2
Library of website themes
Acoustic Content (formerly IBM Watson Content Hub)
9.0
Crownpeak DXM
Mobile optimization / responsive design
Acoustic Content (formerly IBM Watson Content Hub)
9.0
Crownpeak DXM
7.2
Publishing workflow
Acoustic Content (formerly IBM Watson Content Hub)
9.5
Crownpeak DXM
7.7
Form generator
Acoustic Content (formerly IBM Watson Content Hub)
9.5
Crownpeak DXM
7.2

Web Content Management

Acoustic Content (formerly IBM Watson Content Hub)
8.9
Crownpeak DXM
7.1
Content taxonomy
Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
7.1
SEO support
Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
7.5
Bulk management
Acoustic Content (formerly IBM Watson Content Hub)
9.0
Crownpeak DXM
7.0
Availability / breadth of extensions
Acoustic Content (formerly IBM Watson Content Hub)
9.5
Crownpeak DXM
6.8
Community / comment management
Acoustic Content (formerly IBM Watson Content Hub)
9.0
Crownpeak DXM

Pros

Acoustic Content (formerly IBM Watson Content Hub)

  • Creating separate pages is easy and straightforward and only requires basic basic knowledge to get started
  • Advanced API calls can be easily built.
Madusanka Balapitiya | TrustRadius Reviewer

Crownpeak DXM

  • Having all the tools all in one place - you don't need a separate quality tool or asset management tool for instance
  • Ease of use is great because even non-technical users can get in and add content after minimal training.
  • Personalization and A/B testing built in makes a HUGE difference in how marketers build a site.
Sean Brasher | TrustRadius Reviewer

Cons

Acoustic Content (formerly IBM Watson Content Hub)

  • The organization of the application is poor and some elements could be more easily accessible not buried in menus.
  • There is little to no community around the application and what does exist is out of date.
  • Does not work well with our IBM applications as well as you would expect, which seems a common issue with IBM products.
Ben Williams | TrustRadius Reviewer

Crownpeak DXM

  • Searching for a particular asset is almost unusable, you have to know exact name of the asset you are looking for.
  • Pages with many assets or dependencies take a long time to load.
  • Set up a way to automatically migrate content - API or automation tools.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.9
Based on 5 answers
None of our Crownpeak clients are currently thinking about replatforming.
Joel Macaluso | TrustRadius Reviewer

Usability

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.0
Based on 12 answers
  • Flexible, agile and easy to use platform for content authors & digital marketers.
  • Seamless integrations with CRM & PIM
  • Globalization & Localization - Streamline translation process with integrated solutions to ensure speed & time to market
  • Integrated Quality Management with DQM to improve SEO & Accessibility
  • Fast, secure and scalable
  • Decoupled technology allows & offers easy integrations
Zeynep Babadagli Baykal | TrustRadius Reviewer

Reliability and Availability

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
We have never encountered any issues with the availability.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Performance

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
Joel Macaluso | TrustRadius Reviewer

Support Rating

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.3
Based on 35 answers
Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
Mike Benyo | TrustRadius Reviewer

Online Training

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
We are effectively using the Developer
Center and Community Platform of Crownpeak when we are faced with any kind of
development-based issues. It gives us the chance to research and find possible
solutions. Even if we do not find anything on both platforms, Crownpeak gives
us efficient and quick support service with responsible and reliable support
team. Also,
we are attending regular and on demand trainings provided by Crownpeak whenever
necessary.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Implementation Rating

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 7.8
Based on 28 answers
SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
Andy Wood | TrustRadius Reviewer

Alternatives Considered

Acoustic Content (formerly IBM Watson Content Hub)

Acoustic Content stands out mainly in 3 areas, Digital Asset Management system AI Based metatags More secure CDN and REST API to share content All these three features play a huge role in Acoustic Content CMS in terms of finding matching images for our content, categorize and sort our content automatically and finally secure way to publish our content.
Anonymous | TrustRadius Reviewer

Crownpeak DXM

CrownPeak’s DQM gives the entire CrownPeak suite a slight advantage because it’s so helpful in tracking functionality issues, typos and areas for SEO improvements.
The other competitive products I used had not had these features in such a robust way the last time I used them 3-5 years ago.
Anonymous | TrustRadius Reviewer

Scalability

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Return on Investment

Acoustic Content (formerly IBM Watson Content Hub)

  • Approved developer is a simple tool for integrating other end-user applications.
  • It has allowed us to have one-stop-shop and easy-to-use debugging, saving time.
Madusanka Balapitiya | TrustRadius Reviewer

Crownpeak DXM

  • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
  • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
  • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
Anonymous | TrustRadius Reviewer

Screenshots

Crownpeak DXM

Pricing Details

Acoustic Content (formerly IBM Watson Content Hub)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Crownpeak DXM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Content (formerly IBM Watson Content Hub)
8.5
Crownpeak DXM
7.6

Likelihood to Renew

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
8.9

Usability

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
8.0

Reliability and Availability

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
8.6

Performance

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
8.2

Support Rating

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
8.3

Online Training

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
8.2

Implementation Rating

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
7.8

Scalability

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
8.6

Add comparison