5 Ratings
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Score 7.7 out of 100
Top Rated
34 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Acoustic Content (formerly IBM Watson Content Hub)

It is appropriate for building custom pages/apps that call specific programs and content without giving direct access to those programs. We have yet to come across a proposed use case where it was inappropriate to use.
Ben Williams | TrustRadius Reviewer

Crownpeak DXM

Crownpeak DXM is particularly well suited to Customer centric, CX Driven digital implementations. It has plenty of 'out the box' features which we use on a regular basis with our clients, but it also acts like a headless CMS with the ability to share content across different platforms and integrate with 'best of breed' CRM, PIM, Commerce tools for example. We work closely with Crownpeak to scope and define CX driven solutions for our clients, and it's especially useful when we need to be interoperable with other systems and tools in the customer communications and digital business toolkit. We've used it in B2C commerce situations, in B2B closed environments, and with brands with large volume product inventory management.
Andy Wood | TrustRadius Reviewer

Feature Rating Comparison

Security

Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
8.4
Role-based user permissions
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
8.4

Platform & Infrastructure

Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
7.1
API
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
6.8
Internationalization / multi-language
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
7.5

Web Content Creation

Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
7.2
WYSIWYG editor
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
7.7
Code quality / cleanliness
Acoustic Content (formerly IBM Watson Content Hub)
6.0
Crownpeak DXM
7.4
Admin section
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
6.3
Page templates
Acoustic Content (formerly IBM Watson Content Hub)
9.0
Crownpeak DXM
7.0
Library of website themes
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
Mobile optimization / responsive design
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
7.5
Publishing workflow
Acoustic Content (formerly IBM Watson Content Hub)
9.0
Crownpeak DXM
7.8
Form generator
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
6.5

Web Content Management

Acoustic Content (formerly IBM Watson Content Hub)
7.4
Crownpeak DXM
6.6
Content taxonomy
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
7.0
SEO support
Acoustic Content (formerly IBM Watson Content Hub)
7.0
Crownpeak DXM
6.5
Bulk management
Acoustic Content (formerly IBM Watson Content Hub)
8.0
Crownpeak DXM
6.4
Availability / breadth of extensions
Acoustic Content (formerly IBM Watson Content Hub)
9.0
Crownpeak DXM
6.5
Community / comment management
Acoustic Content (formerly IBM Watson Content Hub)
5.0
Crownpeak DXM

Pros

Acoustic Content (formerly IBM Watson Content Hub)

  • It has a wide variety of built-in API calls.
  • Building unique pages is simple and straightforward and requires only basic fundamental knowledge to get started.
  • More advanced API calls can be developed simply.
Ben Williams | TrustRadius Reviewer

Crownpeak DXM

  • Having all the tools all in one place - you don't need a separate quality tool or asset management tool for instance
  • Ease of use is great because even non-technical users can get in and add content after minimal training.
  • Personalization and A/B testing built in makes a HUGE difference in how marketers build a site.
Sean Brasher | TrustRadius Reviewer

Cons

Acoustic Content (formerly IBM Watson Content Hub)

  • The organization of the application is poor and some elements could be more easily accessible not buried in menus.
  • There is little to no community around the application and what does exist is out of date.
  • Does not work well with our IBM applications as well as you would expect, which seems a common issue with IBM products.
Ben Williams | TrustRadius Reviewer

Crownpeak DXM

  • Initial setup is a nightmare, and pretty much impossible without an expensive professional services engagement or an outside consultant.
  • It is difficult to create personalized content, and the module is not particularly robust, at that.
  • The user interface is extremely confusing for business users, and time-to-productivity is high.
Anonymous | TrustRadius Reviewer

Support Rating

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 7.9
Based on 16 answers
The support we receive is great. Our inquiries are responded to very fast, and we have had no turnover on our account for nearly 5 years which is almost unheard of. This means our support team has a lot of domain knowledge and familiarity with our unique set up making troubleshooting and break/fix inquiries fast and easy.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acoustic Content (formerly IBM Watson Content Hub)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 7.3
Based on 16 answers
As for the development teams simplistic approach gives the developers the flexibility to implement their code rapidly with the use of component based templates. The CMS is easy to set-up and can be ready within a few weeks compared to months in a traditional WCM. User configuration, roles and managing access is smooth; active directory configuration allows users to access the platform with their corporate credential which is a simple set-up.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Alternatives Considered

Acoustic Content (formerly IBM Watson Content Hub)

I haven't had experience outside of the IBM applications but can confirm that compared to other content tools provided by IBM, this is one of the more complete packages.
Ben Williams | TrustRadius Reviewer

Crownpeak DXM

Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Content (formerly IBM Watson Content Hub)

  • Freed up user time to call a variety of applications quicker.
  • Allowed developer an easier tool to integrate other applications for end users.
  • Allowed us to have a single method of application implementation and usage that is easier to debug, saving time.
Ben Williams | TrustRadius Reviewer

Crownpeak DXM

  • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
  • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
  • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
Anonymous | TrustRadius Reviewer

Screenshots

Crownpeak DXM

Pricing Details

Acoustic Content (formerly IBM Watson Content Hub)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Crownpeak DXM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Content (formerly IBM Watson Content Hub)
7.0
Crownpeak DXM
7.1

Likelihood to Renew

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
5.0

Support Rating

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
7.9

Implementation Rating

Acoustic Content (formerly IBM Watson Content Hub)
Crownpeak DXM
7.3

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