5 Ratings
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Score 8 out of 100
12 Ratings
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Score 8 out of 100

Likelihood to Recommend

Acoustic Experience Analytics (formerly Tealeaf)

Take a formal training class before diving in. It will benefit you greatly. I would suggest starting with an intermediate class if they have even a small understanding of the product beforehand.
Nick Wade | TrustRadius Reviewer

SessionCam

SessionCam is well suited if a client is using Google Analytics and Google Optimize but wants to understand more qualitatively how users interact on their platforms. Also for an automated way to check user sessions that struggle or abandon.
Amin Shawki | TrustRadius Reviewer

Pros

Acoustic Experience Analytics (formerly Tealeaf)

  • Tealeaf is exceptionally useful for troubleshooting technical issues and investigating conversion problems. It gives you the ability to look at individual sessions, so that you can see exactly what steps the customer has taken to cause the problem. This way you can recreate errors, or determine if the layout of the site is confusing the customer and preventing sales.
  • Tealeaf allows you to create alerts to track specific problems. For example you can set an alert if the error handler on the site fires more than 5 times in 15 minutes, or if the completion rate of a specific process drops below a certain percentile. This lets your production support group get a jump on problems and gives them a chance to start working on a solution before the business users or the site help desk have reported the issue.
  • Tealeaf allows you to create reports and dashboards to track activities on your site. You can set these up to monitor sales, sign-ups, errors, traffic load, just about anything. You can arrange to have these reports sent by e-mail, so business users can be kept up to date on the status of the web site.
  • There are scorecards in Tealeaf that allow you to create reports to track a series of events. This let you see where people are falling out of a process so you can determine where customers are struggling and improve the customer experience.
  • It's possible to shadow-browse a customer's web session, allowing a help desk analyst to provide better customer service by seeing what the customer is seeing and following along with their session.
Sherri Kidner | TrustRadius Reviewer

SessionCam

  • They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
  • Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
  • Consulting hours are helpful for a third-party audit.
Anonymous | TrustRadius Reviewer

Cons

Acoustic Experience Analytics (formerly Tealeaf)

  • Loading sessions can take time or doesn't work smoothly.
  • Visual pages are missing in some sessions which can make it difficult to understand a certain user pain point.
  • Segmentation for complex user-facing websites could require initial coding.
Anonymous | TrustRadius Reviewer

SessionCam

  • It would be great if the tool had ways to quantify more specific observations
  • The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
  • The reporting facility is not very easy to understand and it might be able to provide more than what is visible
  • The sessions do not record third party tools like live chat, surveys, etc
Debora Ramos | TrustRadius Reviewer

Likelihood to Renew

Acoustic Experience Analytics (formerly Tealeaf)

Acoustic Experience Analytics (formerly Tealeaf) 7.8
Based on 4 answers
Tealeaf is a highly demanding tool that can report just about any KPI one can think of. The reward can be great if one is willing to put the time and effort into building a comprehensive and organized event structure.
Anonymous | TrustRadius Reviewer

SessionCam

No score
No answers yet
No answers on this topic

Support Rating

Acoustic Experience Analytics (formerly Tealeaf)

No score
No answers yet
No answers on this topic

SessionCam

SessionCam 8.1
Based on 2 answers
Very good support and super helpful implementation specialists.
Amin Shawki | TrustRadius Reviewer

Alternatives Considered

Acoustic Experience Analytics (formerly Tealeaf)

No answers on this topic

SessionCam

SessionCam at the time of our evaluation seemed to offer a much more comprehensive set of functionality than the others to help narrow down the bugs and potential issues. It also offers consulting hours, which helps a small team like ours tremendously to find the actual issues and provide us with objective feedback, and keep us up-to-date with best practices. Unless you have a dedicated CRO person on your team in a larger company whose sole responsibility is to identify issues, it is difficult to fully utilize these tools without consulting hours because there is simply so much data.
Anonymous | TrustRadius Reviewer

Return on Investment

Acoustic Experience Analytics (formerly Tealeaf)

  • Provides context to developers - As with pretty much any programmer, they need context of user activity leading up to a problem in order for them to debug code. TeaLeaf does a great job of doing that. We can identify a problem in the code, search for a TeaLeaf (and Java application session) that has the problem in it and show the developers what the user was doing when the problem happened. This greatly speeds up the time to resolution.
Nick Wade | TrustRadius Reviewer

SessionCam

  • From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
  • It's a great tool to give evidence to facts
  • Understanding the issues helps us with understanding the urgency of fixing them
Debora Ramos | TrustRadius Reviewer

Screenshots

Acoustic Experience Analytics (formerly Tealeaf)

Pricing Details

Acoustic Experience Analytics (formerly Tealeaf)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SessionCam

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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