Acoustic Tealeaf vs. Quantum Metric

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acoustic Tealeaf
Score 1.3 out of 10
N/A
Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.N/A
Quantum Metric
Score 8.6 out of 10
Enterprise companies (1,001+ employees)
Quantum Metric is designed to help organizations build better digital products faster. Their platform for Continuous Product Design gives business and IT teams a single version of truth which the vendor describes as fast, quantified, and grounded on what customers actually experience. The solution ultimately aims to help teams agree on priorities, build products customers love, and innovate with speed and confidence.N/A
Pricing
Acoustic TealeafQuantum Metric
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acoustic TealeafQuantum Metric
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Acoustic TealeafQuantum Metric
Considered Both Products
Acoustic Tealeaf

No answer on this topic

Quantum Metric
Chose Quantum Metric
I found Tealeaf has many limitations related to logs and reviewing user sessions. Quantum Metric does not have these limitations.
Chose Quantum Metric
Quantum Metric feels a lot better when used. It is much smoother and seems much more reliable. It does not get stuck as much and finds the sessions a lot quicker.
Chose Quantum Metric
Quantum Metric was much more affordable and implementation was much easier.
Chose Quantum Metric
I like it more because it is much more quick for searches and replays, also making dashboards is much more easy with QM.
Chose Quantum Metric
We selected Quantum Metric for its great user experience, fast replay and easy reporting.
Chose Quantum Metric
IBM Tealeaf features and capabilities were falling behind in the industry. ClickTale was very similar to IBM Tealeaf. We also reviewed Full Story, Crazy Egg, Glass Door, and others.
Quantum Metric was clearly a leading-edge solution as we no longer had to worry about …
Chose Quantum Metric
I would not even compare QM with Tealeaf. QM gives you an amazing user experience without any major bugs while using Tealeaf was really painful in terms of replaying customer sessions.
Top Pros
Top Cons
Features
Acoustic TealeafQuantum Metric
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Acoustic Tealeaf
-
Ratings
Quantum Metric
8.7
6 Ratings
13% above category average
Responsive Design for Web Access00 Ratings8.46 Ratings
Mobile Application00 Ratings8.66 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.06 Ratings
Mobile App Analytics00 Ratings8.65 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Acoustic Tealeaf
-
Ratings
Quantum Metric
9.1
7 Ratings
3% above category average
Heatmap tool00 Ratings9.37 Ratings
Click analytics00 Ratings9.27 Ratings
Scroll maps00 Ratings9.07 Ratings
Session Recording and Replay00 Ratings8.87 Ratings
User Segmentation00 Ratings9.07 Ratings
Best Alternatives
Acoustic TealeafQuantum Metric
Small Businesses
Smartlook
Smartlook
Score 8.3 out of 10
Smartlook
Smartlook
Score 8.3 out of 10
Medium-sized Companies
Siteimprove
Siteimprove
Score 8.7 out of 10
Contentsquare
Contentsquare
Score 8.6 out of 10
Enterprises
Contentsquare
Contentsquare
Score 8.6 out of 10
Contentsquare
Contentsquare
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acoustic TealeafQuantum Metric
Likelihood to Recommend
8.1
(6 ratings)
9.2
(43 ratings)
Likelihood to Renew
5.7
(6 ratings)
7.5
(2 ratings)
Usability
-
(0 ratings)
7.7
(12 ratings)
Support Rating
-
(0 ratings)
8.7
(32 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Acoustic TealeafQuantum Metric
Likelihood to Recommend
Acoustic
Tealeaf is a must for any site that has a key business process that drives revenue for a company. It is not limited to only capturing a small percentage of visitors to your site, it captures every visitor to your site. A lot has changed to the last year for Tealeaf for the good. There are many more options to for capturing data including a cloud and SaaS offering. Take a look again if you haven't seen it in a while.
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Quantum Metric
Quantum Metric is a true professional, and I love the level of insight and industry knowledge they bring to the table. We use it at the departmental level, including marketing, customer service, and IT. Session replay allows our data consumers to derive insights faster and easier than digging through data. It lets us see or understand how users feel and work to enhance those feelings. The quality of support and the time to respond are also noteworthy. They have great coverage, but the learning curve is very steep and requires a lot of technical support and hand-holding.
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Pros
Acoustic
  • Speed of searching for web sessions and users. This particular feature seems to impress me the most. When researching incidents where users report to have difficulty on our site, all we need is any of the unique identifiers of a user (email address used, IP address, user id) and we can locate their session(s) almost immediately in TeaLeaf.
  • Multiple conditional events - I really like how we can have events contain already existing events. This helps a great deal if issues being researched become even more complex.
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Quantum Metric
  • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
  • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
  • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
Read full review
Cons
Acoustic
  • IBM is still working out a solution for seeing Mobile App traffic in Tealeaf. What they have now allows you to see the response and request, but it doesn't show where the customer is actually clicking. They've promised that newer versions will be better with this.
  • Tealeaf is pushing a web based viewer, trying to make this the standard over the more robust and extremely useful desktop based Tealeaf Viewer. the Web Based viewer is slow and clunky and just not as flexible, but IBM insists on pushing customers towards it. Last I heard, they plan for their mobile solution to only work in the web based viewer.
  • Recently IBM moved all the support documentation for Tealeaf to the IBM Support portal instead of Tealeaf.com where it has been for years. This completely broke the in application Tealeaf Help. At the time of my last use of Tealeaf near the end of November 2013, when you tried to search help from the Tealeaf web portal, you were sent to the IBM support site, and once you logged in, the search request was lost and you had to start the search again. The search of the help files is also nowhere near as good as the original tealeaf.com help site. Also, if your users tried to use help, they were out of luck because only the Tealeaf Admins have access to the IBM support portal. At first they insisted that they were not going to fix this for older versions of the software, but instead only release a fix when the next version of Tealeaf was release. There was a large discussion about this on the LinkedIn forum and IBM has said they're working on a solution, but I'm not sure when/if that will get release.
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Quantum Metric
  • Quantum could share some use cases implemented by similar industries in accordance with the key problems as inputs.
  • We should be able to see some of the most common solutions that could be integrated within our product based on the step of the user journey I am at.
  • Expanding capabilities to integrate with high-level tools integrated.
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Likelihood to Renew
Acoustic
Tealeaf is a scalable product that works with complex user-facing environments. It is one of the leading products in the market that helps identify user pain points and increases defect identification. The user interface is simple, clean, and easy to use. Lastly, Tealeaf Support provides good customer service and is eager to help solve chalenges we face along the way.
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Quantum Metric
Quantum is a nice tool and is user friendly however I believe there always room for improvement. We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use
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Usability
Acoustic
No answers on this topic
Quantum Metric
For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
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Support Rating
Acoustic
No answers on this topic
Quantum Metric
I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.
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Alternatives Considered
Acoustic
No answers on this topic
Quantum Metric
We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking. At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.
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Return on Investment
Acoustic
  • With the specific KPI's we report on, Tealeaf has helped shine a light on metrics we would not have seen in a normal analytics reporting tool.
  • Tealeaf has helped us pinpoint areas of user struggle and vastly improved our website experience.
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Quantum Metric
  • The service is not cheap, so don't commit unless you're going to use it.
  • Really improved our tech support process by allowing us to identify problems much sooner.
  • Helped identify potential frustrations, which could be eliminated to reduce friction at checkout.
Read full review
ScreenShots

Quantum Metric Screenshots

Screenshot of Industry specific Atlas guides helps improve sections of the user experience on a site or app.Screenshot of Quantum Metric Sales Funnel - Shows data in context with respect to previous weeks.Screenshot of Integrates NPS to quantify customer feedbackScreenshot of Performance timings can be calculated