60 Ratings
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Score 8.5 out of 100
63 Ratings
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Score 4.9 out of 100

Likelihood to Recommend

Acquia Digital Experience Platform

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman | TrustRadius Reviewer

Adobe Business Catalyst (Discontinued)

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
6.5
WYSIWYG email editor
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
2.3
Dynamic content
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
9.0
Ability to test dynamic content
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
7.9
Landing pages
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
7.0
A/B testing
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
7.0
Mobile optimization
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
8.0
Email deliverability reporting
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
7.9
List management
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
3.0
Triggered drip sequences
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
6.8

Lead Management

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
1.7
Lead nurturing
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
1.7
Lead scoring and grading
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
2.2
Data quality management
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
1.4
Automated sales alerts and tasks
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
1.6

Campaign Management

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
2.3
Calendaring
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
2.4
Event/webinar marketing
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
2.3

Social Media Marketing

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
8.2
Social sharing and campaigns
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
7.8
Social profile integration
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
8.6

Reporting & Analytics

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
7.0
Dashboards
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
8.0
Standard reports
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
7.0
Custom reports
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
6.0

Platform & Infrastructure

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
6.6
API
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
7.9
Role-based workflow & approvals
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
7.0
Customizability
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
6.0
Integration with Salesforce.com
Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
5.5

Pros

Acquia Digital Experience Platform

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford | TrustRadius Reviewer

Adobe Business Catalyst (Discontinued)

  • Probably one of the easiest e-commerce platforms to work in, it does take setup, but compared to a lot of other e-commerce solutions, this is probably the best one that I have seen that can be designed and implemented custom.
  • Their template system works very well and allows you to create and re-use templates across Adobe Business Catalyst.
  • Their pre-built modules are great, giving people a great way to use common web elements without having to use a plug-in or find some solution, it is simply built in and generally works exactly as you would expect.
  • Adobe Business Catalyst is more of an all-around solution, providing elements that most smaller companies would have a hard time figuring out, since it includes the ability to build websites, send and track e-mails, analytics. It really is a powerful tool that would typically require a fair amount of coding knowledge and expertise but with the system already built, it can be easily modified and edited by those with limited or no coding knowledge at all.
Jonathan Hodak | TrustRadius Reviewer

Cons

Acquia Digital Experience Platform

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn | TrustRadius Reviewer

Adobe Business Catalyst (Discontinued)

  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler | TrustRadius Reviewer

Likelihood to Renew

Acquia Digital Experience Platform

Acquia Digital Experience Platform 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus | TrustRadius Reviewer

Usability

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler | TrustRadius Reviewer

Reliability and Availability

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 4 answers
very few issues with availability
Jerry Dever | TrustRadius Reviewer

Performance

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.2
Based on 1 answer
Very few issues
Jerry Dever | TrustRadius Reviewer

Support Rating

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.8
Based on 6 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus | TrustRadius Reviewer

Online Training

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever | TrustRadius Reviewer

Implementation Rating

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.8
Based on 4 answers
Pretty easy to do
Jerry Dever | TrustRadius Reviewer

Alternatives Considered

Acquia Digital Experience Platform

We decided to switch as Acquia/Drupal looked to have a better library of 'off the shelf' modules that could easily be integrated into the platform. The hosting and CDN options were comparable however I was personally happier with Acquia's close relationship with Cloudflare.
Nick Lamming | TrustRadius Reviewer

Adobe Business Catalyst (Discontinued)

As far as the CMS for BC goes, there is none out there that compares. In the past we have utilized Joomla, Wordpress, Mambo, Drupal, Concrete 5 and others. None of them were as easy to use and train on that Adobe's Business Catalyst. Our alternative to BC is WordPress when our clients want a less expensive solution. For the most part that works OK but we have had issues with plugin incompatibility among other issues. We lost at least two clients because of similar issues. The other great part about BC's solution is that we can still work with our favorite site creation tool - Dreamweaver. The whole process continues to be more and more simplified with added features to the system. No other solution (that we've found) offers such an easy way to create custom web sites that are easily editable by our clients.
Jeff French | TrustRadius Reviewer

Scalability

Acquia Digital Experience Platform

Acquia Digital Experience Platform 8.9
Based on 3 answers
The data Acquia collects, and the way it displays it and is able to be imported into other tools is useful beyond just teams working on our main website. Segment data can be collected and imported into other tools to help further break down user metrics based on certain criteria we have deemed important.
Ben Tolmachoff, MBA | TrustRadius Reviewer

Adobe Business Catalyst (Discontinued)

Adobe Business Catalyst (Discontinued) 9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever | TrustRadius Reviewer

Return on Investment

Acquia Digital Experience Platform

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod | TrustRadius Reviewer

Adobe Business Catalyst (Discontinued)

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz | TrustRadius Reviewer

Pricing Details

Acquia Digital Experience Platform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Adobe Business Catalyst (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acquia Digital Experience Platform
9.4
Adobe Business Catalyst (Discontinued)
6.0

Likelihood to Renew

Acquia Digital Experience Platform
10.0
Adobe Business Catalyst (Discontinued)
9.4

Usability

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
9.7

Reliability and Availability

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
9.0

Performance

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
8.2

Support Rating

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
8.8

Online Training

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
8.6

Implementation Rating

Acquia Digital Experience Platform
Adobe Business Catalyst (Discontinued)
9.8

Scalability

Acquia Digital Experience Platform
8.9
Adobe Business Catalyst (Discontinued)
9.0

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