Acquia Digital Experience Platform vs. Heroku Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acquia Digital Experience Platform
Score 7.6 out of 10
N/A
The Acquia Digital Experience Platform is an "Open DXP" with its two core pillars being content and data. Built on top of one of the largest open-source content management systems, Drupal, it aims to provide the flexibility and interoperability a modern organization needs. With its customer data platform, it allows organizations to understand who their customers are and deliver personalized experiences. Acquia's DXP offers variety of other tools including digital asset management,…N/A
Heroku Platform
Score 8.3 out of 10
N/A
The Heroku Platform, now from Salesforce, is a platform-as-a-service based on a managed container system, with integrated data services and ecosystem for deploying modern apps. It takes an app-centric approach for software delivery, integrated with developer tools and workflows. It’s three main tool are: Heroku Developer Experience (DX), Heroku Operational Experience (OpEx), and Heroku Runtime. Heroku Developer Experience (DX) Developers deploy directly from tools like…
$85
per month
Pricing
Acquia Digital Experience PlatformHeroku Platform
Editions & Modules
No answers on this topic
Production
$25.00
per month
Advanced
$250.00
per month
Offerings
Pricing Offerings
Acquia Digital Experience PlatformHeroku Platform
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acquia Digital Experience PlatformHeroku Platform
Top Pros
Top Cons
Features
Acquia Digital Experience PlatformHeroku Platform
Security
Comparison of Security features of Product A and Product B
Acquia Digital Experience Platform
8.3
49 Ratings
3% above category average
Heroku Platform
-
Ratings
Role-based user permissions8.349 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Acquia Digital Experience Platform
7.7
41 Ratings
5% below category average
Heroku Platform
-
Ratings
API7.639 Ratings00 Ratings
Internationalization / multi-language7.832 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Acquia Digital Experience Platform
7.7
43 Ratings
2% above category average
Heroku Platform
-
Ratings
WYSIWYG editor7.631 Ratings00 Ratings
Code quality / cleanliness7.534 Ratings00 Ratings
Admin section7.942 Ratings00 Ratings
Page templates7.830 Ratings00 Ratings
Library of website themes7.526 Ratings00 Ratings
Mobile optimization / responsive design7.828 Ratings00 Ratings
Publishing workflow8.134 Ratings00 Ratings
Form generator7.824 Ratings00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Acquia Digital Experience Platform
7.6
35 Ratings
7% above category average
Heroku Platform
-
Ratings
Content taxonomy8.028 Ratings00 Ratings
SEO support7.229 Ratings00 Ratings
Bulk management7.431 Ratings00 Ratings
Availability / breadth of extensions7.832 Ratings00 Ratings
Community / comment management7.726 Ratings00 Ratings
Platform-as-a-Service
Comparison of Platform-as-a-Service features of Product A and Product B
Acquia Digital Experience Platform
-
Ratings
Heroku Platform
8.1
43 Ratings
1% below category average
Ease of building user interfaces00 Ratings7.626 Ratings
Scalability00 Ratings8.343 Ratings
Platform management overhead00 Ratings7.642 Ratings
Workflow engine capability00 Ratings8.329 Ratings
Platform access control00 Ratings7.042 Ratings
Services-enabled integration00 Ratings8.041 Ratings
Development environment creation00 Ratings8.738 Ratings
Development environment replication00 Ratings8.637 Ratings
Issue monitoring and notification00 Ratings8.241 Ratings
Issue recovery00 Ratings8.438 Ratings
Upgrades and platform fixes00 Ratings8.443 Ratings
Best Alternatives
Acquia Digital Experience PlatformHeroku Platform
Small Businesses
Progress Sitefinity
Progress Sitefinity
Score 7.6 out of 10
AWS Elastic Beanstalk
AWS Elastic Beanstalk
Score 9.1 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
AWS Elastic Beanstalk
AWS Elastic Beanstalk
Score 9.1 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
AWS Elastic Beanstalk
AWS Elastic Beanstalk
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acquia Digital Experience PlatformHeroku Platform
Likelihood to Recommend
8.1
(93 ratings)
6.9
(47 ratings)
Likelihood to Renew
8.0
(11 ratings)
9.5
(6 ratings)
Usability
7.8
(2 ratings)
9.2
(17 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
8.8
(5 ratings)
8.7
(19 ratings)
Online Training
-
(0 ratings)
6.0
(1 ratings)
Implementation Rating
9.1
(1 ratings)
9.0
(3 ratings)
Product Scalability
7.7
(73 ratings)
-
(0 ratings)
User Testimonials
Acquia Digital Experience PlatformHeroku Platform
Likelihood to Recommend
Acquia
It made it super easy to upgrade 300+ Drupal sites to the latest major version in 12 weeks, end to end. It is easy to deploy legal changes and updates to components at scale. Turnkey service to deploy new environments and to clone sites. There are no ecosystem lock-in principles for Customer service/success services and professional services for new approaches.
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Salesforce
Heroku is very well suited for startups looking to get a server stack up and running quickly. There is little to no overhead when managing your instances. However, you'll need a background in basic DevOps or system management to make sure everything is set up correctly. In addition, it's easy to accidentally go crazy on pricing. Make sure you're only creating the server instances you need to run the base application and set up an auto-scaler plugin to handle peaks.
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Pros
Acquia
  • It's fast, no lag time
  • Exceptionally good support. When there's a problem, you reach out to your account manager who either fixes the issue or gets you to the right person. We've had no downtime.
  • Platform is very accessible to those who know how to manage the back end software.
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Salesforce
  • Heroku has a very simple deployment model, making it easy to get your application up-and-running with minimal effort. We can focus on our efforts the unique aspects of our application.
  • The robust add-on marketplace makes it easy to try out new approaches with minimal effort and investment -- and when we settle on a solution, we can easily scale it.
  • Heroku's support is quite good -- their staff is quite technical and willing to get into the weeds to diagnose even complicated problems.
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Cons
Acquia
  • Support responds pretty quickly to critical tickets, but they can be slow to respond on non-urgent items. Some of what we experienced may have been related to a newer ticketing system recently implemented.
  • Standard support covers business days/hours but only critical support is available outside those times. We typically schedule our website updates for the weekend or "off" hours when only critical support is available.
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Salesforce
  • Large price jumps between certain resource tiers (2x Dyno for $50 per month versus Performance Dyno for $250). Free Postgres next jumps to $50 per month.
  • Marketing/Branding to non-technical stakeholders. As the years pass, I've had to fight more to convince stakeholders on the value of Heroku over AWS.
  • Improve Buildpack documentation. This is one area where Heroku's documentation is fairly confusing.
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Likelihood to Renew
Acquia
We're moving away from Drupal as a platform. Drupal 8 and 9 were simply too overburdened and difficult to maintain compared to other offerings. PHP seems like a dying language so we are currently in the process of migrating all of our Drupal 7 functionality and custom modules to a Python/Django/Wagtail platform. This doesn't mean Acquia isn't a great service, they are professional and top-knotch, but the only way we'd say with them is if I didn't complete the migration.
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Salesforce
Heroku is easy to use, services a ton of functions for you out of the box, and provides a means to get a software product off the ground and managed quickly and easily. The tools provide allows a small to medium size org to move very quickly. The CLI tools provided make managing an entire technical infrastructure simple.
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Usability
Acquia
It's a great user interface. It's always being updated and I've never noticed a bad update that increased the complexity or reduced
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Salesforce
Easy to use web based console and easy to use command line tools; deployment is done directly from a GIT repository. What more could you ask for? The one thing that keeps me from giving it a 10 is that custom build packs are almost incomprehensible. We used one for a while because we needed cairo graphics processing. Fortunately, I was able to figure out a different way to do what we needed so that we could get off the custom build pack.
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Reliability and Availability
Acquia
No answers on this topic
Salesforce
Heroku availability correlates pretty strongly to AWS US EAST availability. We had a couple of times where there was a Heroku-specific issue but not for the last 7-8 months.
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Performance
Acquia
No answers on this topic
Salesforce
The only issue that I ever have is that about 1 out of 20 deployments (git push) will hang and need to be cancelled and done again.
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Support Rating
Acquia
Every time we have had an issue, Acquia support has responded promptly and worked with us as a team to solve the problem. The Acquia support team is global and we have literally had interactions with all of their support offices, yet the experience has been the same - top notch
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Salesforce
I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.
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Implementation Rating
Acquia
It was implemented when I got there. I don't know how it was prior.
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Salesforce
Be ready to pay a bit more than expected in the beginning if you're migrating from a big server. The application is probably not ready for the change and you have to keep improving it with time.
It's also important to consider that you can't save anything to the disc as it will be lost when your application restarts, so you have to think about using something like S3.
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Alternatives Considered
Acquia
We chose Acquia for a much better UI that gave non-analytical marketers and easy to use tool where they could create their own reports. The campaign side of things also had an easier to use UI as well, that made the targeting of audiences much easier.
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Salesforce
Heroku is the more expensive option for hosting compared to some of the cloud platforms we investigated, but it's worth it for us because of the plug-and-play nature of Heroku deployment. We can be up and running in a few minutes and know with precision how much it will cost us each month to run the application, unlike Amazon Web Services where you have to go to great pains to configure it correctly or else you might end up with a shocking monthly bill. Overall, spending the time to configure Amazon Web Services or one of its competitors is likely the more affordable and powerful choice, because you have control over so many specifics of the configuration. But it also requires the burden of continuing to maintain and update your AWS instance, whereas with Heroku they take care of security fixes and platform upgrades. It's a great service and we are happy to pay the extra cost for the value-adds Heroku provides.
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Scalability
Acquia
The DXP tools can handle millions of requests and can scale automatically to fit your needs. We have clients that use only part of the DXP tools and have a small usage, but even in these cases they see great value in using tools like personalization and CDP.
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Salesforce
No answers on this topic
Return on Investment
Acquia
  • Acquia has helped us to stabilize and optimize our website performance, lowering page load times and dramatically decreasing the frequency of issues experienced by end-users.
  • Acquia SOLR search provided a much-improved search experience on our website.
  • Acquia's PCI-compliant hosting has helped us to remain compliant and cyber-secure.
  • We are working to implement Acquia Site Studio and Acquia Personalization now and expect those to improve our operation agility and ability to drive more relevant experiences to our various website visitors.
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Salesforce
  • It has been critical in seamlessly operating our platform with runs all of our programs.
  • It has been impressive with its ability to scale quickly which results in the growth of our work.
  • It allows for tracking of different features which allows for quick problem solving which saves us time.
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ScreenShots