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Top Rated
271 Ratings
55 Ratings
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Score 7.7 out of 100

Salesforce CMS

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Top Rated
271 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Acquia Digital Experience Platform

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman | TrustRadius Reviewer

Salesforce CMS

Salesforce is the big dog in the CRM industry. It's used almost everywhere so it's easy to pick up and use wherever you might go. So training on the system is really easy. Oftentimes, it's just a matter of learning how an organization uses it to their means. I think for a smaller company, there are probably more affordable, more maneuverable options. However, larger companies can benefit from the number of customizations and integrations Salesforce allows for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Acquia Digital Experience Platform
8.3
Salesforce CMS
8.5
Role-based user permissions
Acquia Digital Experience Platform
8.3
Salesforce CMS
8.5

Platform & Infrastructure

Acquia Digital Experience Platform
8.0
Salesforce CMS
8.1
API
Acquia Digital Experience Platform
8.0
Salesforce CMS
8.2
Internationalization / multi-language
Acquia Digital Experience Platform
8.0
Salesforce CMS
8.0

Web Content Creation

Acquia Digital Experience Platform
8.5
Salesforce CMS
8.1
WYSIWYG editor
Acquia Digital Experience Platform
10.0
Salesforce CMS
8.0
Code quality / cleanliness
Acquia Digital Experience Platform
9.0
Salesforce CMS
7.3
Admin section
Acquia Digital Experience Platform
9.0
Salesforce CMS
8.1
Page templates
Acquia Digital Experience Platform
8.0
Salesforce CMS
7.5
Library of website themes
Acquia Digital Experience Platform
8.0
Salesforce CMS
9.2
Mobile optimization / responsive design
Acquia Digital Experience Platform
9.0
Salesforce CMS
8.1
Publishing workflow
Acquia Digital Experience Platform
9.0
Salesforce CMS
8.3
Form generator
Acquia Digital Experience Platform
6.0
Salesforce CMS
8.3

Web Content Management

Acquia Digital Experience Platform
8.4
Salesforce CMS
7.9
Content taxonomy
Acquia Digital Experience Platform
9.0
Salesforce CMS
7.8
SEO support
Acquia Digital Experience Platform
8.0
Salesforce CMS
8.1
Bulk management
Acquia Digital Experience Platform
8.0
Salesforce CMS
7.6
Availability / breadth of extensions
Acquia Digital Experience Platform
9.0
Salesforce CMS
8.0
Community / comment management
Acquia Digital Experience Platform
8.0
Salesforce CMS
8.2

Pros

Acquia Digital Experience Platform

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford | TrustRadius Reviewer

Salesforce CMS

  • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
  • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
  • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
Anonymous | TrustRadius Reviewer

Cons

Acquia Digital Experience Platform

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn | TrustRadius Reviewer

Salesforce CMS

  • Trailhead - I have run into several issues with Trailhead articles directing me to an Error 404 page, and with inconsistent product naming conventions (Community Cloud vs Experience Cloud etc) which make for a confusing journey when implementing.
  • Salesforce Inbox - the integration for Gmail/Salesforce for logging emails is rather archaic and step-heavy. It would be ideal to implement some AI that can detect the account & opportunity outright, as well as fast-track the ability to create new contacts.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acquia Digital Experience Platform

Acquia Digital Experience Platform 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Usability

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Salesforce CMS

Salesforce CMS 7.3
Based on 7 answers
Once set up, it is decently easy for users to navigate. It can be difficult at times to build reports and dashboards if you aren't well versed in Salesforce. It seems like you have to read a manual to do a lot of stuff within Salesforce - this is largely due to how complex the tool is.
Tim Eddington | TrustRadius Reviewer

Support Rating

Acquia Digital Experience Platform

No score
No answers yet
No answers on this topic

Salesforce CMS

Salesforce CMS 8.0
Based on 7 answers
I'm not sure - we have hired a person/team that are Salesforce Admin so when I have a question or need support I go in-house. But, I know Salesforce has incredible L+D and trainings available for free to help users develop in their skillsets.
Melissa Kevra | TrustRadius Reviewer

Alternatives Considered

Acquia Digital Experience Platform

If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for smaller, one-off, independent sites, and they provide similar tooling, availability, and free SSL with every site. If you need to control every aspect of your server environment and you have a server admin on staff, then Rackspace can provide you with an open hosting environment for you to configure yourself.
Kyle Taylor | TrustRadius Reviewer

Salesforce CMS

Salesforce has a wide variety of services and its user interface was easy to understand and use. Our teams [thought] Salesforce to be better. When we were comparing the features as per our Marketing and Branding teams needs and uses, Salesforce came out on the top.
Anonymous | TrustRadius Reviewer

Return on Investment

Acquia Digital Experience Platform

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod | TrustRadius Reviewer

Salesforce CMS

  • It helps us to keep track of any potential conflicts between sales organizations.
  • It allows us to have robust reporting for every sales team and the overall organization.
  • It gives us a solid platform for our day-to-day work rather than using multiple software.
Anonymous | TrustRadius Reviewer

Screenshots

Acquia Digital Experience Platform

Salesforce CMS

Pricing Details

Acquia Digital Experience Platform

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce CMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acquia Digital Experience Platform
7.8
Salesforce CMS
8.3

Likelihood to Renew

Acquia Digital Experience Platform
10.0
Salesforce CMS

Usability

Acquia Digital Experience Platform
Salesforce CMS
7.3

Support Rating

Acquia Digital Experience Platform
Salesforce CMS
8.0

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