44 Ratings
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Score 7.5 out of 100
Top Rated
34 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Acquia Open Digital Experience Platform (DXP)

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman | TrustRadius Reviewer

Crownpeak DXM

Crownpeak DXM is particularly well suited to Customer centric, CX Driven digital implementations. It has plenty of 'out the box' features which we use on a regular basis with our clients, but it also acts like a headless CMS with the ability to share content across different platforms and integrate with 'best of breed' CRM, PIM, Commerce tools for example. We work closely with Crownpeak to scope and define CX driven solutions for our clients, and it's especially useful when we need to be interoperable with other systems and tools in the customer communications and digital business toolkit. We've used it in B2C commerce situations, in B2B closed environments, and with brands with large volume product inventory management.
Andy Wood | TrustRadius Reviewer

Feature Rating Comparison

Security

Acquia Open Digital Experience Platform (DXP)
7.9
Crownpeak DXM
8.4
Role-based user permissions
Acquia Open Digital Experience Platform (DXP)
7.9
Crownpeak DXM
8.4

Platform & Infrastructure

Acquia Open Digital Experience Platform (DXP)
8.0
Crownpeak DXM
7.1
API
Acquia Open Digital Experience Platform (DXP)
8.0
Crownpeak DXM
6.8
Internationalization / multi-language
Acquia Open Digital Experience Platform (DXP)
8.0
Crownpeak DXM
7.5

Web Content Creation

Acquia Open Digital Experience Platform (DXP)
8.5
Crownpeak DXM
7.2
WYSIWYG editor
Acquia Open Digital Experience Platform (DXP)
10.0
Crownpeak DXM
7.7
Code quality / cleanliness
Acquia Open Digital Experience Platform (DXP)
9.0
Crownpeak DXM
7.4
Admin section
Acquia Open Digital Experience Platform (DXP)
9.0
Crownpeak DXM
6.4
Page templates
Acquia Open Digital Experience Platform (DXP)
8.0
Crownpeak DXM
7.0
Library of website themes
Acquia Open Digital Experience Platform (DXP)
8.0
Crownpeak DXM
Mobile optimization / responsive design
Acquia Open Digital Experience Platform (DXP)
9.0
Crownpeak DXM
7.5
Publishing workflow
Acquia Open Digital Experience Platform (DXP)
9.0
Crownpeak DXM
7.8
Form generator
Acquia Open Digital Experience Platform (DXP)
6.0
Crownpeak DXM
6.5

Web Content Management

Acquia Open Digital Experience Platform (DXP)
8.4
Crownpeak DXM
6.6
Content taxonomy
Acquia Open Digital Experience Platform (DXP)
9.0
Crownpeak DXM
7.0
SEO support
Acquia Open Digital Experience Platform (DXP)
8.0
Crownpeak DXM
6.5
Bulk management
Acquia Open Digital Experience Platform (DXP)
8.0
Crownpeak DXM
6.4
Availability / breadth of extensions
Acquia Open Digital Experience Platform (DXP)
9.0
Crownpeak DXM
6.5
Community / comment management
Acquia Open Digital Experience Platform (DXP)
8.0
Crownpeak DXM

Pros

Acquia Open Digital Experience Platform (DXP)

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford | TrustRadius Reviewer

Crownpeak DXM

  • Having all the tools all in one place - you don't need a separate quality tool or asset management tool for instance
  • Ease of use is great because even non-technical users can get in and add content after minimal training.
  • Personalization and A/B testing built in makes a HUGE difference in how marketers build a site.
Sean Brasher | TrustRadius Reviewer

Cons

Acquia Open Digital Experience Platform (DXP)

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn | TrustRadius Reviewer

Crownpeak DXM

  • Initial setup is a nightmare, and pretty much impossible without an expensive professional services engagement or an outside consultant.
  • It is difficult to create personalized content, and the module is not particularly robust, at that.
  • The user interface is extremely confusing for business users, and time-to-productivity is high.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acquia Open Digital Experience Platform (DXP)

Acquia Open Digital Experience Platform (DXP) 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

Crownpeak DXM

Crownpeak DXM 5.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 7.9
Based on 16 answers
The support we receive is great. Our inquiries are responded to very fast, and we have had no turnover on our account for nearly 5 years which is almost unheard of. This means our support team has a lot of domain knowledge and familiarity with our unique set up making troubleshooting and break/fix inquiries fast and easy.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 7.3
Based on 16 answers
As for the development teams simplistic approach gives the developers the flexibility to implement their code rapidly with the use of component based templates. The CMS is easy to set-up and can be ready within a few weeks compared to months in a traditional WCM. User configuration, roles and managing access is smooth; active directory configuration allows users to access the platform with their corporate credential which is a simple set-up.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Alternatives Considered

Acquia Open Digital Experience Platform (DXP)

If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for smaller, one-off, independent sites, and they provide similar tooling, availability, and free SSL with every site. If you need to control every aspect of your server environment and you have a server admin on staff, then Rackspace can provide you with an open hosting environment for you to configure yourself.
Kyle Taylor | TrustRadius Reviewer

Crownpeak DXM

Anonymous | TrustRadius Reviewer

Return on Investment

Acquia Open Digital Experience Platform (DXP)

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod | TrustRadius Reviewer

Crownpeak DXM

  • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
  • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
  • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
Anonymous | TrustRadius Reviewer

Screenshots

Acquia Open Digital Experience Platform (DXP)

Crownpeak DXM

Pricing Details

Acquia Open Digital Experience Platform (DXP)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Crownpeak DXM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acquia Open Digital Experience Platform (DXP)
7.1
Crownpeak DXM
7.1

Likelihood to Renew

Acquia Open Digital Experience Platform (DXP)
10.0
Crownpeak DXM
5.0

Support Rating

Acquia Open Digital Experience Platform (DXP)
Crownpeak DXM
7.9

Implementation Rating

Acquia Open Digital Experience Platform (DXP)
Crownpeak DXM
7.3

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