44 Ratings
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Score 7.5 out of 100
75 Ratings
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Score 8 out of 100

Likelihood to Recommend

Acquia Open Digital Experience Platform (DXP)

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Acquia Open Digital Experience Platform (DXP)
7.8
SAP Commerce Cloud (formerly SAP Hybris)
Role-based user permissions
Acquia Open Digital Experience Platform (DXP)
7.8
SAP Commerce Cloud (formerly SAP Hybris)

Platform & Infrastructure

Acquia Open Digital Experience Platform (DXP)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
API
Acquia Open Digital Experience Platform (DXP)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Internationalization / multi-language
Acquia Open Digital Experience Platform (DXP)
8.0
SAP Commerce Cloud (formerly SAP Hybris)

Web Content Creation

Acquia Open Digital Experience Platform (DXP)
8.5
SAP Commerce Cloud (formerly SAP Hybris)
WYSIWYG editor
Acquia Open Digital Experience Platform (DXP)
10.0
SAP Commerce Cloud (formerly SAP Hybris)
Code quality / cleanliness
Acquia Open Digital Experience Platform (DXP)
9.0
SAP Commerce Cloud (formerly SAP Hybris)
Admin section
Acquia Open Digital Experience Platform (DXP)
9.0
SAP Commerce Cloud (formerly SAP Hybris)
Page templates
Acquia Open Digital Experience Platform (DXP)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Library of website themes
Acquia Open Digital Experience Platform (DXP)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Mobile optimization / responsive design
Acquia Open Digital Experience Platform (DXP)
9.0
SAP Commerce Cloud (formerly SAP Hybris)
Publishing workflow
Acquia Open Digital Experience Platform (DXP)
9.0
SAP Commerce Cloud (formerly SAP Hybris)
Form generator
Acquia Open Digital Experience Platform (DXP)
6.0
SAP Commerce Cloud (formerly SAP Hybris)

Web Content Management

Acquia Open Digital Experience Platform (DXP)
8.4
SAP Commerce Cloud (formerly SAP Hybris)
Content taxonomy
Acquia Open Digital Experience Platform (DXP)
9.0
SAP Commerce Cloud (formerly SAP Hybris)
SEO support
Acquia Open Digital Experience Platform (DXP)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Bulk management
Acquia Open Digital Experience Platform (DXP)
8.0
SAP Commerce Cloud (formerly SAP Hybris)
Availability / breadth of extensions
Acquia Open Digital Experience Platform (DXP)
9.0
SAP Commerce Cloud (formerly SAP Hybris)
Community / comment management
Acquia Open Digital Experience Platform (DXP)
8.0
SAP Commerce Cloud (formerly SAP Hybris)

Online Storefront

Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product catalog & listings
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Product management
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Bulk product upload
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.5
Branding
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Mobile storefront
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Product variations
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Website integration
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
7.7
Visual customization
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
7.5
CMS
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Online Shopping Cart

Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Abandoned cart recovery
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Checkout user experience
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.7

Online Payment System

Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.9
eCommerce security
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.9

eCommerce Marketing

Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Promotions & discounts
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Personalized recommendations
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.7
SEO
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
7.7

eCommerce Business Management

Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Multi-site management
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Order processing
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Inventory management
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.7
Shipping
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.3
Custom functionality
Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
7.7

Pros

Acquia Open Digital Experience Platform (DXP)

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Acquia Open Digital Experience Platform (DXP)

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Acquia Open Digital Experience Platform (DXP)

Acquia Open Digital Experience Platform (DXP) 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.0
Based on 3 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 4.2
Based on 5 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 2 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Acquia Open Digital Experience Platform (DXP)

If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for smaller, one-off, independent sites, and they provide similar tooling, availability, and free SSL with every site. If you need to control every aspect of your server environment and you have a server admin on staff, then Rackspace can provide you with an open hosting environment for you to configure yourself.
Kyle Taylor | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud works great in addition to the SAP Analytics Cloud we previously had implemented. Both work wonderfully together hand in hand. We made the decision to supplement SAP Analytics Cloud with SAP Commerce Cloud after have such a great experience with the platform. SAP Commerce Cloud has improved business in so many aspects. It has been a great purchase decision
Anonymous | TrustRadius Reviewer

Return on Investment

Acquia Open Digital Experience Platform (DXP)

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Screenshots

Acquia Open Digital Experience Platform (DXP)

SAP Commerce Cloud (formerly SAP Hybris)

Pricing Details

Acquia Open Digital Experience Platform (DXP)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acquia Open Digital Experience Platform (DXP)
7.1
SAP Commerce Cloud (formerly SAP Hybris)
7.8

Likelihood to Renew

Acquia Open Digital Experience Platform (DXP)
10.0
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
9.0

Support Rating

Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
4.2

Implementation Rating

Acquia Open Digital Experience Platform (DXP)
SAP Commerce Cloud (formerly SAP Hybris)
8.0

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