44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

Acquia Open Digital Experience Platform (DXP)

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman | TrustRadius Reviewer

Whatfix

We think Whatfix is suited to scenarios where there are outlined steps to follow within a process, claiming an expense for example.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Acquia Open Digital Experience Platform (DXP)
7.8
Whatfix
Role-based user permissions
Acquia Open Digital Experience Platform (DXP)
7.8
Whatfix

Platform & Infrastructure

Acquia Open Digital Experience Platform (DXP)
8.0
Whatfix
API
Acquia Open Digital Experience Platform (DXP)
8.0
Whatfix
Internationalization / multi-language
Acquia Open Digital Experience Platform (DXP)
8.0
Whatfix

Web Content Creation

Acquia Open Digital Experience Platform (DXP)
8.5
Whatfix
WYSIWYG editor
Acquia Open Digital Experience Platform (DXP)
10.0
Whatfix
Code quality / cleanliness
Acquia Open Digital Experience Platform (DXP)
9.0
Whatfix
Admin section
Acquia Open Digital Experience Platform (DXP)
9.0
Whatfix
Page templates
Acquia Open Digital Experience Platform (DXP)
8.0
Whatfix
Library of website themes
Acquia Open Digital Experience Platform (DXP)
8.0
Whatfix
Mobile optimization / responsive design
Acquia Open Digital Experience Platform (DXP)
9.0
Whatfix
Publishing workflow
Acquia Open Digital Experience Platform (DXP)
9.0
Whatfix
Form generator
Acquia Open Digital Experience Platform (DXP)
6.0
Whatfix

Web Content Management

Acquia Open Digital Experience Platform (DXP)
8.4
Whatfix
Content taxonomy
Acquia Open Digital Experience Platform (DXP)
9.0
Whatfix
SEO support
Acquia Open Digital Experience Platform (DXP)
8.0
Whatfix
Bulk management
Acquia Open Digital Experience Platform (DXP)
8.0
Whatfix
Availability / breadth of extensions
Acquia Open Digital Experience Platform (DXP)
9.0
Whatfix
Community / comment management
Acquia Open Digital Experience Platform (DXP)
8.0
Whatfix

Pros

Acquia Open Digital Experience Platform (DXP)

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford | TrustRadius Reviewer

Whatfix

  • Great customer service.
  • Easy to administer.
  • User friendly.
Anonymous | TrustRadius Reviewer

Cons

Acquia Open Digital Experience Platform (DXP)

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn | TrustRadius Reviewer

Whatfix

  • Nothing I can see to improve on at the moment.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acquia Open Digital Experience Platform (DXP)

Acquia Open Digital Experience Platform (DXP) 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

Whatfix

No score
No answers yet
No answers on this topic

Support Rating

Acquia Open Digital Experience Platform (DXP)

No score
No answers yet
No answers on this topic

Whatfix

Whatfix 8.2
Based on 1 answer
Whatfix support is always ready to advise/support and in a very friendly and professional manner.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acquia Open Digital Experience Platform (DXP)

If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for smaller, one-off, independent sites, and they provide similar tooling, availability, and free SSL with every site. If you need to control every aspect of your server environment and you have a server admin on staff, then Rackspace can provide you with an open hosting environment for you to configure yourself.
Kyle Taylor | TrustRadius Reviewer

Whatfix

No answers on this topic

Return on Investment

Acquia Open Digital Experience Platform (DXP)

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod | TrustRadius Reviewer

Whatfix

  • The hope is that it will make claiming expenses easier for employees which would allow them get on with their jobs and also take a number of basic queries away from the administrative team. Actual numbers are yet to be determined.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Acquia Open Digital Experience Platform (DXP)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Whatfix

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Acquia Open Digital Experience Platform (DXP)
7.1
Whatfix
6.4

Likelihood to Renew

Acquia Open Digital Experience Platform (DXP)
10.0
Whatfix

Support Rating

Acquia Open Digital Experience Platform (DXP)
Whatfix
8.2

Add comparison