What users are saying about
40 Ratings
40 Ratings
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Score 7.9 out of 101
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

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Likelihood to Recommend

Acquia

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman profile photo

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Feature Rating Comparison

Security

Acquia
8.8
Adobe Business Catalyst
Role-based user permissions
Acquia
8.8
Adobe Business Catalyst

Platform & Infrastructure

Acquia
8.5
Adobe Business Catalyst
6.4
API
Acquia
9.0
Adobe Business Catalyst
7.1
Internationalization / multi-language
Acquia
8.1
Adobe Business Catalyst
Role-based workflow & approvals
Acquia
Adobe Business Catalyst
7.0
Customizability
Acquia
Adobe Business Catalyst
6.0
Integration with Salesforce.com
Acquia
Adobe Business Catalyst
5.5

Web Content Creation

Acquia
7.4
Adobe Business Catalyst
WYSIWYG editor
Acquia
8.0
Adobe Business Catalyst
Code quality / cleanliness
Acquia
8.9
Adobe Business Catalyst
Admin section
Acquia
7.8
Adobe Business Catalyst
Page templates
Acquia
8.0
Adobe Business Catalyst
Library of website themes
Acquia
6.0
Adobe Business Catalyst
Mobile optimization / responsive design
Acquia
7.0
Adobe Business Catalyst
Publishing workflow
Acquia
7.8
Adobe Business Catalyst
Form generator
Acquia
6.1
Adobe Business Catalyst

Web Content Management

Acquia
8.5
Adobe Business Catalyst
Content taxonomy
Acquia
8.0
Adobe Business Catalyst
SEO support
Acquia
9.1
Adobe Business Catalyst
Bulk management
Acquia
7.7
Adobe Business Catalyst
Availability / breadth of extensions
Acquia
9.1
Adobe Business Catalyst
Community / comment management
Acquia
8.6
Adobe Business Catalyst

Email & Online Marketing

Acquia
Adobe Business Catalyst
6.5
WYSIWYG email editor
Acquia
Adobe Business Catalyst
2.5
Dynamic content
Acquia
Adobe Business Catalyst
9.0
Ability to test dynamic content
Acquia
Adobe Business Catalyst
7.6
Landing pages
Acquia
Adobe Business Catalyst
6.7
A/B testing
Acquia
Adobe Business Catalyst
7.0
Mobile optimization
Acquia
Adobe Business Catalyst
8.0
Email deliverability
Acquia
Adobe Business Catalyst
8.1
List management
Acquia
Adobe Business Catalyst
3.2
Triggered drip sequences
Acquia
Adobe Business Catalyst
6.8

Lead Management

Acquia
Adobe Business Catalyst
1.8
Lead nurturing
Acquia
Adobe Business Catalyst
1.8
Lead scoring and grading
Acquia
Adobe Business Catalyst
2.2
Data quality management
Acquia
Adobe Business Catalyst
1.5
Automated sales alerts and tasks
Acquia
Adobe Business Catalyst
1.8

Campaign Management

Acquia
Adobe Business Catalyst
2.4
Calendaring
Acquia
Adobe Business Catalyst
2.5
Event/webinar marketing
Acquia
Adobe Business Catalyst
2.3

Social Media Marketing

Acquia
Adobe Business Catalyst
8.2
Social sharing and campaigns
Acquia
Adobe Business Catalyst
7.8
Social profile integration
Acquia
Adobe Business Catalyst
8.6

Reporting & Analytics

Acquia
Adobe Business Catalyst
7.1
Dashboards
Acquia
Adobe Business Catalyst
8.0
Standard reports
Acquia
Adobe Business Catalyst
7.1
Custom reports
Acquia
Adobe Business Catalyst
6.1

Pros

  • Simplifies installation of Drupal sites with one-click installations.
  • Development, staging, and production environments for a best-practice web development.
  • Access to git repos, databases, and backups that are all managed within the interface.
No photo available
  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo

Cons

  • This is a difficult question for me to answer, as I have seen the platform mature over the past few years and they recently, 3-6 months ago revamped their admin UI web interface that addressed some of their previous shortcomings. I don't ever have any difficulty finding what I need, when I need it on the admin UI. My first suggestion would be to review their documentation in some areas, which are still linked to the previous iteration of the web interface.
  • The majority of the services offered by Acquia Cloud Hosting are built on top of Amazon Web Services. As a result, some SSL certificates do not work well, or at all if they originate from Network Soutions (which have never worked), or GeoTrust (Equifax), VeriSign, and DigiCert, which on occasion produce SSL certificates that fail to work on Acquia Cloud.
  • Recently I have found that team management has a couple of limitations when the client is the "Organization administrator," and the role of "Team administrator" is assigned to myself or a member of my team. There are some links and page options that should be available to those of us assigned the role of Team Lead or Senior Developer within the Team Management structure, but we have had to contact support to update our permissions to be granted the appropriate access. It may be a result of their recent upgrade to the site, and regardless, support was able to fix our issue the same day we submitted a request.
Sean Hanford profile photo
  • Multi Client Management: The dashboard for managing multiple clients as a reseller is a little difficult to get to. There is also no very easy way for me to manage multiple clients at once. I have to log into and out of individual client accounts to do billing or management.
  • Lack of Server support: There are certain server protocols and languages that are not supported using BC. For example I cannot build a custom php database and upload to BC. I am required to use their tools.
Dan Butler profile photo

Likelihood to Renew

Acquia10.0
Based on 8 answers
Drupal is designed to grow with our changing needs and technology trends. Our hope is that as new features are needed, we'll be able to adapt as we grow
Chris Hood profile photo
Adobe Business Catalyst9.4
Based on 10 answers
For the types of clients that need all the features Business Catalyst offers, I would not hesitate to renew our use of it. Those types of clients, however, are few and far between. The tech support Adobe offers for Business Catalyst could range from Quite Good to Adequate; it depended on the support personnel
Victor Campos profile photo

Usability

No score
No answers yet
No answers on this topic
Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo

Performance

No score
No answers yet
No answers on this topic
Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo

Support

No score
No answers yet
No answers on this topic
Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo

Online Training

No score
No answers yet
No answers on this topic
Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo

Implementation

No score
No answers yet
No answers on this topic
Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo

Alternatives Considered

Acquia is a leader in managed Drupal hosting, knowledge and supporting infrastructure.
Jason Smith profile photo
The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
Dan Butler profile photo

Scalability

No score
No answers yet
No answers on this topic
Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo

Return on Investment

  • Increases security
  • Quickly revert changes in an emergency
Aj Blosser profile photo
  • Faster development time
  • Website maintenance efficiency
  • Faster lead collecting and management
Hudsen Smith profile photo

Screenshots

Acquia
Adobe Business Catalyst

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details