What users are saying about

Acquia

40 Ratings

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Top Rated
46 Ratings

Acquia

40 Ratings
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Score 7.8 out of 101

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Add comparison

Likelihood to Recommend

Acquia

It is particularly useful for quickly setting up environments that need significant customization and set up for continuous delivery. I would say Acquia is less appropriate for smaller scale sites that wouldn't necessarily need the separated environments.
No photo available

AskNicely

Because I use AskNicley myself and I know how NPS works I'd never give any company a 10 - because everybody can do better but I have been impressed with AskNicley and the results that we have had.
Craig Kelly profile photo

Feature Rating Comparison

Security

Acquia
8.9
AskNicely
Role-based user permissions
Acquia
8.9
AskNicely

Platform & Infrastructure

Acquia
8.5
AskNicely
API
Acquia
9.0
AskNicely
Internationalization / multi-language
Acquia
8.1
AskNicely

Web Content Creation

Acquia
7.4
AskNicely
WYSIWYG editor
Acquia
8.0
AskNicely
Code quality / cleanliness
Acquia
8.8
AskNicely
Admin section
Acquia
7.8
AskNicely
Page templates
Acquia
8.0
AskNicely
Library of website themes
Acquia
6.0
AskNicely
Mobile optimization / responsive design
Acquia
7.0
AskNicely
Publishing workflow
Acquia
7.8
AskNicely
Form generator
Acquia
6.1
AskNicely

Web Content Management

Acquia
8.5
AskNicely
Content taxonomy
Acquia
8.0
AskNicely
SEO support
Acquia
9.0
AskNicely
Bulk management
Acquia
7.7
AskNicely
Availability / breadth of extensions
Acquia
9.1
AskNicely
Community / comment management
Acquia
8.5
AskNicely

Survey Format & Appearance

Acquia
AskNicely
8.2
Survey templates
Acquia
AskNicely
8.6
Themes
Acquia
AskNicely
7.8
Custom logo/branding
Acquia
AskNicely
8.3

Survey Content

Acquia
AskNicely
8.7
Changes to live survey
Acquia
AskNicely
8.9
Question design help
Acquia
AskNicely
8.7
Multiple question types
Acquia
AskNicely
8.4

Survey Logic

Acquia
AskNicely
7.9
Survey logic flexibility
Acquia
AskNicely
7.9

Survey Reporting & Analytics

Acquia
AskNicely
8.4
Response tracking
Acquia
AskNicely
8.9
Data export
Acquia
AskNicely
8.6
Standard reports
Acquia
AskNicely
8.4
Custom reports
Acquia
AskNicely
7.8
Analytics
Acquia
AskNicely
8.5

Survey Administration & Security

Acquia
AskNicely
8.8
Access controls
Acquia
AskNicely
8.9
Compliance
Acquia
AskNicely
8.7

Survey Distribution

Acquia
AskNicely
8.3
Vendor-offered crowdsourcing
Acquia
AskNicely
8.2
Respondent restrictions
Acquia
AskNicely
8.5

Pros

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford profile photo
  • I like that it breaks down the score month.
  • I like that it is integrated with Salesforce which is the main CRM we use and can easily look at accounts that are at risk.
  • I like that we can message negative reviews directly to better understand the reason behind the low score.
Colin Daly profile photo

Cons

  • "Scheduled" maintenance windows are often non-negotiable, vague and too abrupt.
  • The support escalation is slower than would be expected from a provider focused on enterprise availability.
  • The platform is rigidly composed in a way that serves Acquia's need to serve a wide customer base, and is thus sometimes not ideal for your use case.
Jason Smith profile photo
  • The way accounts are segmented can be confusing - MM accounts are split into two areas.
  • Would like to include more stakeholders for each survey - our accounts have more than one rep.
Colin Daly profile photo

Likelihood to Renew

Acquia10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Acquia is a leader in managed Drupal hosting, knowledge and supporting infrastructure.
Jason Smith profile photo
We tested a few tools before choosing AskNicely but it won because of:
  • pricing
  • customer support
  • integrations
  • how easy it is to set up a survey and sending logic.
Zuzanna Ostojska profile photo

Return on Investment

  • Rapid prototyping and feature development is simpler with Drupal and the Acquia platform is simple to extend for experimental sites.
  • By leveraging the enterprise hosting platform, we could focus on the feature development during the initial build out of the site, deferring the hosting complexities to a time when we would have more bandwidth.
Jason Smith profile photo
  • Overall it's a really positive thing, our customers love the chance to rate us.
  • The team is motivated to keep their score high.
  • It allows us to demonstrate to the business that the team is doing a great job !
Jeremy McClure profile photo

Screenshots

Acquia
AskNicely

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details