What users are saying about
41 Ratings

AskNicely

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Top Rated
46 Ratings
41 Ratings
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Score 7.9 out of 101

AskNicely

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Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Add comparison

Likelihood to Recommend

Acquia

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman profile photo

AskNicely

AskNicely is NPS software and it works very well. It sends surveys when you want it to, is smart enough not to spam people, and provides a solid feature set to evaluate and act on results. Do use AskNicely to measure your customer health. Do not use AskNicely to find out if end users (or consumers) are happy. This is much more a B2B than B2C solution.
Joel DeWitt profile photo

Feature Rating Comparison

Security

Acquia
8.8
AskNicely
Role-based user permissions
Acquia
8.8
AskNicely

Platform & Infrastructure

Acquia
8.5
AskNicely
API
Acquia
9.0
AskNicely
Internationalization / multi-language
Acquia
8.1
AskNicely

Web Content Creation

Acquia
7.5
AskNicely
WYSIWYG editor
Acquia
8.0
AskNicely
Code quality / cleanliness
Acquia
8.9
AskNicely
Admin section
Acquia
7.8
AskNicely
Page templates
Acquia
8.0
AskNicely
Library of website themes
Acquia
6.0
AskNicely
Mobile optimization / responsive design
Acquia
7.0
AskNicely
Publishing workflow
Acquia
7.9
AskNicely
Form generator
Acquia
6.1
AskNicely

Web Content Management

Acquia
8.5
AskNicely
Content taxonomy
Acquia
8.0
AskNicely
SEO support
Acquia
9.1
AskNicely
Bulk management
Acquia
7.8
AskNicely
Availability / breadth of extensions
Acquia
9.2
AskNicely
Community / comment management
Acquia
8.6
AskNicely

Survey Format & Appearance

Acquia
AskNicely
8.2
Survey templates
Acquia
AskNicely
8.6
Themes
Acquia
AskNicely
7.8
Custom logo/branding
Acquia
AskNicely
8.3

Survey Content

Acquia
AskNicely
8.7
Changes to live survey
Acquia
AskNicely
8.9
Question design help
Acquia
AskNicely
8.7
Multiple question types
Acquia
AskNicely
8.4

Survey Logic

Acquia
AskNicely
7.9
Survey logic flexibility
Acquia
AskNicely
7.9

Survey Reporting & Analytics

Acquia
AskNicely
8.4
Response tracking
Acquia
AskNicely
8.9
Data export
Acquia
AskNicely
8.6
Standard reports
Acquia
AskNicely
8.4
Custom reports
Acquia
AskNicely
7.8
Analytics
Acquia
AskNicely
8.5

Survey Administration & Security

Acquia
AskNicely
8.8
Access controls
Acquia
AskNicely
8.9
Compliance
Acquia
AskNicely
8.7

Survey Distribution

Acquia
AskNicely
8.3
Vendor-offered crowdsourcing
Acquia
AskNicely
8.2
Respondent restrictions
Acquia
AskNicely
8.5

Pros

  • Hosting
  • Support
  • Specially tuned environments
Eric Steinborn profile photo
  • AskNicely is a point solution for NPS. If you have a problem collecting customer sentiment and feedback, they do that exclusively and they do it well!
  • The team at AskNicely is great. Every time you have a question/concern, they're eager to help and quick to respond. I always feel like they have our team's best interests at heart.
Jacob Pitcher profile photo

Cons

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn profile photo
  • Hard to complain about the service, but the only thing I'd like to be able to do *better* is collect and digest NPS on an account level vs. user level!
Jacob Pitcher profile photo

Likelihood to Renew

Acquia10.0
Based on 8 answers
Acquia makes Drupal better and contributes significantly to the development of the project. The people are great and we are happy to be a partner
Ivo Radulovski profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have used Pantheon for almost as long as I have used Acquia. Many colleges and universities will use sub-sites in Drupal either as a separator for each department, or possibly for targeted marketing campaigns. One of the biggest reason we tend to use Acquia over Pantheon for these clients is that Pantheon does not support Drupal sub-sites. So, there is an added cost to the client each time they want to spin up another site based on their base Drupal installation. The admin UI for Pantheon is similar to Acquia's, but they take a more hands-on / hands-off approach when it comes to core Drupal upgrades. Pantheon uses their own software called Terminus to help interface between the developer and the server. By them managing the Drupal core files, you, as a developer just need to understand that you can not update your copy of the site locally, when an updated version of Drupal is released. All of your custom and contributed modules are your responsibility (as they should be), but you just need to be aware that your commits will be rejected if they contain core Drupal updates.
Sean Hanford profile photo
We previously used a consulting company to survey a batch of customers which meant we had an influx of feedback to deal with and work through at one point in time rather than an on-going, steady stream of feedback.
Nick Lampp profile photo

Return on Investment

  • With Acquia Cloud, I no longer need to implement my own home-grown deployment system and stay up-to-date on the latest LINUX security vulnerabilities or upgrade my web server software, as all of that is managed by Acquia. That in itself can save a single developer 50% of their time when compared to self-hosting.
  • Again, as I recommend the platform, I have no direct involvement in the actual cost of the hosting solution, I still benefit as a developer by using a solid mature software solution that delivers exactly what is promised.
  • My team offers Drupal and Wordpress solutions for Higher-Education institutions. Over the past couple of years, we have put together a list of recommended hosting providers for both Drupal and Wordpress. On the Drupal side, we only recommend Acquia and Pantheon and as-such, we are able to share our knowledge with other team-members using the same vendor. As a result, we have compiled a number of tips and artices we publish on the team's wiki. Put in the perspective of ROI, working with a known entity, the consistency reduces the time-to-market of many of our site builds as we have established relationships with our counterparts at Acquia and we know its strenghts and limitations.
Sean Hanford profile photo
  • Collecting NPS results through AskNicely has allowed our team to focus on certain areas of product development, direct Customer Success initiatives, and begin leveraging Customer Advocacy.
Jacob Pitcher profile photo

Screenshots

Acquia
AskNicely

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details