What users are saying about
43 Ratings
Top Rated
48 Ratings
43 Ratings
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Score 7.4 out of 101
Top Rated
48 Ratings
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Score 9.6 out of 101

Likelihood to Recommend

Acquia

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman profile photo

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George profile photo

Feature Rating Comparison

Security

Acquia
7.6
AskNicely
Role-based user permissions
Acquia
7.6
AskNicely

Platform & Infrastructure

Acquia
8.1
AskNicely
API
Acquia
8.2
AskNicely
Internationalization / multi-language
Acquia
8.0
AskNicely

Web Content Creation

Acquia
8.4
AskNicely
WYSIWYG editor
Acquia
9.8
AskNicely
Code quality / cleanliness
Acquia
9.0
AskNicely
Admin section
Acquia
8.5
AskNicely
Page templates
Acquia
8.0
AskNicely
Library of website themes
Acquia
7.9
AskNicely
Mobile optimization / responsive design
Acquia
8.9
AskNicely
Publishing workflow
Acquia
8.9
AskNicely
Form generator
Acquia
6.0
AskNicely

Web Content Management

Acquia
8.4
AskNicely
Content taxonomy
Acquia
8.9
AskNicely
SEO support
Acquia
8.1
AskNicely
Bulk management
Acquia
8.0
AskNicely
Availability / breadth of extensions
Acquia
9.0
AskNicely
Community / comment management
Acquia
8.0
AskNicely

Survey Format & Appearance

Acquia
AskNicely
8.2
Survey templates
Acquia
AskNicely
8.6
Themes
Acquia
AskNicely
7.9
Custom logo/branding
Acquia
AskNicely
8.3

Survey Content

Acquia
AskNicely
8.7
Changes to live survey
Acquia
AskNicely
8.9
Question design help
Acquia
AskNicely
8.6
Multiple question types
Acquia
AskNicely
8.5

Survey Logic

Acquia
AskNicely
7.8
Survey logic flexibility
Acquia
AskNicely
7.8

Survey Reporting & Analytics

Acquia
AskNicely
8.4
Response tracking
Acquia
AskNicely
8.9
Data export
Acquia
AskNicely
8.5
Standard reports
Acquia
AskNicely
8.3
Custom reports
Acquia
AskNicely
7.9
Analytics
Acquia
AskNicely
8.4

Survey Administration & Security

Acquia
AskNicely
8.8
Access controls
Acquia
AskNicely
8.9
Compliance
Acquia
AskNicely
8.7

Survey Distribution

Acquia
AskNicely
8.3
Vendor-offered crowdsourcing
Acquia
AskNicely
8.1
Respondent restrictions
Acquia
AskNicely
8.5

Pros

Acquia

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford profile photo

AskNicely

  • NPS Surveys - Easy to access and use and branded for our company.
  • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
  • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Joel DeWitt profile photo

Cons

Acquia

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn profile photo

AskNicely

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford profile photo

Likelihood to Renew

Acquia

Acquia 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford profile photo

AskNicely

No score
No answers yet
No answers on this topic

Alternatives Considered

Acquia

If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for smaller, one-off, independent sites, and they provide similar tooling, availability, and free SSL with every site. If you need to control every aspect of your server environment and you have a server admin on staff, then Rackspace can provide you with an open hosting environment for you to configure yourself.
Kyle Taylor profile photo

AskNicely

We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Art Taylor profile photo

Return on Investment

Acquia

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod profile photo

AskNicely

  • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
  • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
  • Ask Nicely is a great way to follow up with all customers who have not had a good experience
No photo available

Screenshots

Acquia

AskNicely

Pricing Details

Acquia

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

AskNicely

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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