What users are saying about

Acquia

39 Ratings

IBM ECM

11 Ratings

Acquia

39 Ratings
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Score 7.7 out of 101

IBM ECM

11 Ratings
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Score 6.7 out of 101

Add comparison

Likelihood to Recommend

Acquia

It is particularly useful for quickly setting up environments that need significant customization and set up for continuous delivery. I would say Acquia is less appropriate for smaller scale sites that wouldn't necessarily need the separated environments.
No photo available

IBM ECM

Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
Gary Douglas profile photo

Feature Rating Comparison

Security

Acquia
8.9
IBM ECM
Role-based user permissions
Acquia
8.9
IBM ECM

Platform & Infrastructure

Acquia
8.5
IBM ECM
API
Acquia
9.0
IBM ECM
Internationalization / multi-language
Acquia
8.1
IBM ECM

Web Content Creation

Acquia
7.4
IBM ECM
WYSIWYG editor
Acquia
8.0
IBM ECM
Code quality / cleanliness
Acquia
8.8
IBM ECM
Admin section
Acquia
7.8
IBM ECM
Page templates
Acquia
8.0
IBM ECM
Library of website themes
Acquia
6.0
IBM ECM
Mobile optimization / responsive design
Acquia
7.0
IBM ECM
Publishing workflow
Acquia
7.8
IBM ECM
Form generator
Acquia
6.1
IBM ECM

Web Content Management

Acquia
8.5
IBM ECM
Content taxonomy
Acquia
8.0
IBM ECM
SEO support
Acquia
9.0
IBM ECM
Bulk management
Acquia
7.7
IBM ECM
Availability / breadth of extensions
Acquia
9.1
IBM ECM
Community / comment management
Acquia
8.5
IBM ECM

Pros

  • Hosting
  • Support
  • Specially tuned environments
Eric Steinborn profile photo
  • The content engine which manages documents is the best part of IBM ECM suite. The Content Engine is pretty stable. We faced several issues with 3.5 version. But since 4.5 its pretty stable
  • The process engine part used to be really bad . But its improved a lot. I still believe there is opportunity to simplify the workflow development and deployment and debugging.
  • Custom application to access CE and PE (like providing web service to manage doc,initiate workflows etc.,) is also OK
No photo available

Cons

  • This is a difficult question for me to answer, as I have seen the platform mature over the past few years and they recently, 3-6 months ago revamped their admin UI web interface that addressed some of their previous shortcomings. I don't ever have any difficulty finding what I need, when I need it on the admin UI. My first suggestion would be to review their documentation in some areas, which are still linked to the previous iteration of the web interface.
  • The majority of the services offered by Acquia Cloud Hosting are built on top of Amazon Web Services. As a result, some SSL certificates do not work well, or at all if they originate from Network Soutions (which have never worked), or GeoTrust (Equifax), VeriSign, and DigiCert, which on occasion produce SSL certificates that fail to work on Acquia Cloud.
  • Recently I have found that team management has a couple of limitations when the client is the "Organization administrator," and the role of "Team administrator" is assigned to myself or a member of my team. There are some links and page options that should be available to those of us assigned the role of Team Lead or Senior Developer within the Team Management structure, but we have had to contact support to update our permissions to be granted the appropriate access. It may be a result of their recent upgrade to the site, and regardless, support was able to fix our issue the same day we submitted a request.
Sean Hanford profile photo
  • The product suite has tremendous flexibility, but along with flexibility comes complexity. Configuring environments and installing the software so solutions can be implemented requires a broad base of IT knowledge.
  • In recent releases, IBM has concentrated on making the UIs across the different software products in the ECM family more consistent, and this has been well received by customers.
  • IBM also focuses on making a lot of changes in each release to improve flexibility and collaboration for application developers.
Scott Maloney profile photo

Likelihood to Renew

Acquia10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford profile photo
IBM ECM8.6
Based on 6 answers
Once our customers make the decision to invest in IBM Enterprise Content Management, it's a long term relationship. There is a significant financial and human capital investment required, so companies look at this as a new platform that they'll be using for 5 to 10 years or longer.
Scott Maloney profile photo

Usability

No score
No answers yet
No answers on this topic
IBM ECM7.3
Based on 1 answer
The end-user experience is excellent. The Administration experience needs some more work.
Eric Walk profile photo

Alternatives Considered

We evaluated multiple content management solutions, and Drupal was the best fit for our needs.
Chris Hood profile photo
Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.
Gary Douglas profile photo

Return on Investment

  • better support
  • more sales
  • faster development
Ivo Radulovski profile photo
  • We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
  • We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
  • We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.
Scott Maloney profile photo

Screenshots

Acquia
IBM ECM

Pricing Details

Acquia

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM ECM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details